로봇의 고개를 움직이는 동작과 타이밍이 인간과 로봇의 상호작용에 미치는 효과

학위논문(석사) -- 서울대학교대학원 : 인문대학 협동과정 인지과학전공, 2023. 2. Sowon Hahn.In recent years, robots with artificial intelligence capabilities have become ubiquitous in our daily lives. As intelligent robots are interacting closely with humans, social abilities of robots are increasingly more important. In particular, nonverbal communication can enhance the efficient social interaction between human users and robots, but there are limitations of behavior expression. In this study, we investigated how minimal head movements of the robot influence human-robot interaction. We newly designed a robot which has a simple shaped body and minimal head movement mechanism. We conducted an experiment to examine participants' perception of robots different head movements and timing. Participants were randomly assigned to one of three movement conditions, head nodding (A), head shaking (B) and head tilting (C). Each movement condition included two timing variables, prior head movement of utterance and simultaneous head movement with utterance. For all head movement conditions, participants' perception of anthropomorphism, animacy, likeability and intelligence were higher compared to non-movement (utterance only) condition. In terms of timing, when the robot performed head movement prior to utterance, perceived naturalness was rated higher than simultaneous head movement with utterance. The findings demonstrated that head movements of the robot positively affects user perception of the robot, and head movement prior to utterance can make human-robot conversation more natural. By implementation of head movement and movement timing, simple shaped robots can have better social interaction with humans.최근 인공지능 로봇은 일상에서 흔하게 접할 수 있는 것이 되었다. 인간과의 교류가 늘어남에 따라 로봇의 사회적 능력은 더 중요해지고 있다. 인간과 로봇의 사회적 상호작용은 비언어적 커뮤니케이션을 통해 강화될 수 있다. 그러나 로봇은 비언어적 제스처의 표현에 제약을 갖는다. 또한 로봇의 응답 지연 문제는 인간이 불편한 침묵의 순간을 경험하게 한다. 본 연구를 통해 로봇의 고개 움직임이 인간과 로봇의 상호작용에 어떤 영향을 미치는지 알아보았다. 로봇의 고개 움직임을 탐구하기 위해 단순한 형상과 고개를 움직이는 구조를 가진 로봇을 새롭게 디자인하였다. 이 로봇을 활용하여 로봇의 머리 움직임과 타이밍이 참여자에게 어떻게 지각되는지 실험하였다. 참여자들은 3가지 움직임 조건인, 끄덕임 (A), 좌우로 저음 (B), 기울임 (C) 중 한 가지 조건에 무작위로 선정되었다. 각각의 고개 움직임 조건은 두 가지 타이밍(음성보다 앞선 고개 움직임, 음성과 동시에 일어나는 고개 움직임)의 변수를 갖는다. 모든 타입의 고개 움직임에서 움직임이 없는 조건과 비교하여 로봇의 인격화, 활동성, 호감도, 감지된 지능이 향상된 것을 관찰하였다. 타이밍은 로봇의 음성보다 고개 움직임이 앞설 때 자연스러움이 높게 지각되는 것으로 관찰되었다. 결과적으로, 로봇의 고개 움직임은 사용자의 지각에 긍정적인 영향을 주며, 앞선 타이밍의 고개 움직임이 자연스러움을 향상시키는 것을 확인하였다. 고개를 움직이는 동작과 타이밍을 통해 단순한 형상의 로봇과 인간의 상호작용이 향상될 수 있음을 본 연구를 통해 확인하였다.Chapter 1. Introduction 1 1.1. Motivation 1 1.2. Literature Review and Hypotheses 3 1.3. Purpose of Study 11 Chapter 2. Experiment 13 2.1. Methods 13 2.2. Results 22 2.3. Discussion 33 Chapter 3. Conclusion 35 Chapter 4. General Discussion 37 4.1. Theoretical Implications 37 4.2. Practical Implications 38 4.3. Limitations and Future work 39 References 41 Appendix 53 Abstract in Korean 55석

Pepper, Just Show Me The Way! How Robotic Shopping Assistants Should Look And Act

Artificial intelligence enables modern robots to serve as service and sales assistants. Today\u27s robotic shopping assistants (RSAs) can appear either humanoid or non-humanoid and possess utilitarian and/or hedonic attributes. However, many questions remain unexplored regarding an effective customer-centric RSA design. Do customers prefer a humanoid or non-humanoid RSA with hedonic or utilitarian attributes? To answer those questions, the research deploys a mixed-method approach involving a survey of customers who have interacted with the Pepper Robot, a humanoid robot (Study 1), and follow-up experiments examining customer responses to a humanoid/non-humanoid RSA with hedonic/utilitarian attributes (Studies 2 and 3). The research employs an innovative approach that analyzes both unstructured and structured data simultaneously. Study results suggest that customers prefer humanoid RSAs with utilitarian attributes over those with hedonic attributes. The research contributes to the literature by proposing hedonic (vs. utilitarian) attributes of RSAs as new drivers of anthropomorphic perceptions

Understanding Anthropomorphism in Service Provision: A Meta-Analysis of Physical Robots, Chatbots, and other AI

An increasing number of firms introduce service robots, such as physical robots and virtual chatbots, to provide services to customers. While some firms use robots that resemble human beings by looking and acting humanlike to increase customers’ use intention of this technology, others employ machinelike robots to avoid uncanny valley effects, assuming that very humanlike robots may induce feelings of eeriness. There is no consensus in the service literature regarding whether customers’ anthropomorphism of robots facilitates or constrains their use intention. The present meta-analysis synthesizes data from 11,053 individuals interacting with service robots reported in 108 independent samples. The study synthesizes previous research to clarify this issue and enhance understanding of the construct. We develop a comprehensive model to investigate relationships between anthropomorphism and its antecedents and consequences. Customer traits and predispositions (e.g., computer anxiety), sociodemographics (e.g., gender), and robot design features (e.g., physical, nonphysical) are identified as triggers of anthropomorphism. Robot characteristics (e.g., intelligence) and functional characteristics (e.g., usefulness) are identified as important mediators, although relational characteristics (e.g., rapport) receive less support as mediators. The findings clarify contextual circumstances in which anthropomorphism impacts customer intention to use a robot. The moderator analysis indicates that the impact depends on robot type (i.e., robot gender) and service type (i.e., possession-processing service, mental stimulus-processing service). Based on these findings, we develop a comprehensive agenda for future research on service robots in marketing

More Than Machines?

We know that robots are just machines. Why then do we often talk about them as if they were alive? Laura Voss explores this fascinating phenomenon, providing a rich insight into practices of animacy (and inanimacy) attribution to robot technology: from science-fiction to robotics R&D, from science communication to media discourse, and from the theoretical perspectives of STS to the cognitive sciences. Taking an interdisciplinary perspective, and backed by a wealth of empirical material, Voss shows how scientists, engineers, journalists - and everyone else - can face the challenge of robot technology appearing »a little bit alive« with a reflexive and yet pragmatic stance

More Than Machines? The Attribution of (In)Animacy to Robot Technology

We know that robots are just machines. Why then do we often talk about them as if they were alive? The author explores this fascinating phenomenon, providing a rich insight into practices of animacy (and inanimacy) attribution to robot technology: from science-fiction to robotics R&D, from science communication to media discourse, and from the theoretical perspectives of STS to the cognitive sciences. Taking an interdisciplinary perspective, and backed by a wealth of empirical material, the author shows how scientists, engineers, journalists - and everyone else - can face the challenge of robot technology appearing "a little bit alive" with a reflexive and yet pragmatic stance