Contextual question answering for the health domain

Studies have shown that natural language interfaces such as question answering and conversational systems allow information to be accessed and understood more easily by users who are unfamiliar with the nuances of the delivery mechanisms (e.g., keyword-based search engines) or have limited literacy in certain domains (e.g., unable to comprehend health-related content due to terminology barrier). In particular, the increasing use of the web for health information prompts us to reexamine our existing delivery mechanisms. We present enquireMe, which is a contextual question answering system that provides lay users with the ability to obtain responses about a wide range of health topics by vaguely expressing at the start and gradually refining their information needs over the course of an interaction session using natural language. enquireMe allows the users to engage in 'conversations' about their health concerns, a process that can be therapeutic in itself. The system uses community-driven question-answer pairs from the web together with a decay model to deliver the top scoring answers as responses to the users' unrestricted inputs. We evaluated enquireMe using benchmark data from WebMD and TREC to assess the accuracy of system-generated answers. Despite the absence of complex knowledge acquisition and deep language processing, enquireMe is comparable to the state-of-the-art question answering systems such as START as well as those interactive systems from TREC

Characterizing Question Facets for Complex Answer Retrieval

Complex answer retrieval (CAR) is the process of retrieving answers to questions that have multifaceted or nuanced answers. In this work, we present two novel approaches for CAR based on the observation that question facets can vary in utility: from structural (facets that can apply to many similar topics, such as 'History') to topical (facets that are specific to the question's topic, such as the 'Westward expansion' of the United States). We first explore a way to incorporate facet utility into ranking models during query term score combination. We then explore a general approach to reform the structure of ranking models to aid in learning of facet utility in the query-document term matching phase. When we use our techniques with a leading neural ranker on the TREC CAR dataset, our methods rank first in the 2017 TREC CAR benchmark, and yield up to 26% higher performance than the next best method.Comment: 4 pages; SIGIR 2018 Short Pape

Knowledge will Propel Machine Understanding of Content: Extrapolating from Current Examples

Machine Learning has been a big success story during the AI resurgence. One particular stand out success relates to learning from a massive amount of data. In spite of early assertions of the unreasonable effectiveness of data, there is increasing recognition for utilizing knowledge whenever it is available or can be created purposefully. In this paper, we discuss the indispensable role of knowledge for deeper understanding of content where (i) large amounts of training data are unavailable, (ii) the objects to be recognized are complex, (e.g., implicit entities and highly subjective content), and (iii) applications need to use complementary or related data in multiple modalities/media. What brings us to the cusp of rapid progress is our ability to (a) create relevant and reliable knowledge and (b) carefully exploit knowledge to enhance ML/NLP techniques. Using diverse examples, we seek to foretell unprecedented progress in our ability for deeper understanding and exploitation of multimodal data and continued incorporation of knowledge in learning techniques.Comment: Pre-print of the paper accepted at 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI). arXiv admin note: substantial text overlap with arXiv:1610.0770

Towards Automatic Evaluation of Health-Related CQA Data

The paper reports on evaluation of Russian community question answering (CQA) data in health domain. About 1,500 question-answer pairs were manually evaluated by medical professionals, in addition automatic evaluation based on reference disease-medicine pairs was performed. Although the results of the manual and automatic evaluation do not fully match, we find the method still promising and propose several improvements. Automatic processing can be used to dynamically monitor the quality of the CQA content and to compare different data sources. Moreover, the approach can be useful for symptomatic surveillance and health education campaigns.This work is partially supported by the Russian Foundation for Basic Research, project #14-07-00589 “Data Analysis and User Modelling in Narrow-Domain Social Media”. We also thank assessors who volunteered for the evaluation and Mail.Ru for granting us access to the data

Denying the Dream: How the Proposed Changes to the US Naturalization Test Would Prevent Immigrants from Becoming Citizens

This report details how (as of September 2003) efforts by the US Citizenship and Immigration Service (former Immigration and Naturalization Service) to redesign the citizenship test could threaten the aspirations of many immigrants, particularly Latinos and others with lower levels of education, to gain US citizenship