Introduction to the digital government and Business Process Management (BPM) minitrack HICSS'54

Digital Government (traditionally known as e- Government) focuses on value delivery to citizens through information and communication technology (ICT) support for processes, activities and resources. Digital government’s collaborative processes involve organizations (employees, technologies), partners (providers, consumers), and users (citizens, foreigners), leading to complex interactions within different e- Government models and available technologies. Business Process Management (BPM) constitutes a real asset for enhancing the services of an organization and their coordination, as well as the products that each actor of a virtual network delivers to meet clients’ expectations (citizens, patients, etc.). Successful interorganizational process management within e- Government collaborative organizations will lead to better conceptual and technological integration, not only with each other but also with citizens and users in general. To this end, it is necessary to devise new ways to deal with the complexity of e-Government collaborative process definition, modeling, analysis, enactment and monitoring from various dimensions and points of view including theory, engineering, interoperability, agility, social aspects, etc

SIGPAM Workshop on Process Automation and Management

The trend towards e-business is increasing the complexity of intra-organizational and inter-organizational processes. To accommodate these needs, organizations must integrate their services in real time to attract and maintain customers. In the last few years, process automation and management have become a central theme in many businesses. Research areas addressing problems in this domain include: electronic commerce, business process reengineering, enterprise application integration, knowledge process management, groupware, workflow automation, electronic markets, and computer supported collaborative work. These areas have unique research approaches, but have a common interest in advancing process automation to support intra-organizational and inter-organizational work in the Internet era. Consequently, there is a great need to bring together researchers with diverse backgrounds to discuss process-related topics. The objective of this workshop is to provide a forum for researchers and practitioners interested in process automation and management to meet and exchange research ideas and results. The workshop promotes a range of research issues, though not limited to: · Business process facilitation in distributed environments · Change management in highly automated business processes · Integration of business processes in both intra- and inter-enterprises · Methodologies and tools of process automation and management · Managing business processes on the Web · Process aware system security · Process centric model driven architectures · Process flexibility, interoperability, and scalability · Process-driven knowledge delivery · Theories of conceptual, logical, and physical process modeling · Wireless process management systems · Workflow automation and management for virtual enterprises · Workflow-centric component-based software engineerin

Four facets of a process modeling facilitator

Business process modeling as a practice and research field has received great attention in recent years. However, while related artifacts such as models, tools or grammars have substantially matured, comparatively little is known about the activities that are conducted as part of the actual act of process modeling. Especially the key role of the modeling facilitator has not been researched to date. In this paper, we propose a new theory-grounded, conceptual framework describing four facets (the driving engineer, the driving artist, the catalyzing engineer, and the catalyzing artist) that can be used by a facilitator. These facets with behavioral styles have been empirically explored via in-depth interviews and additional questionnaires with experienced process analysts. We develop a proposal for an emerging theory for describing, investigating, and explaining different behaviors associated with Business Process Modeling Facilitation. This theory is an important sensitizing vehicle for examining processes and outcomes from process modeling endeavors

Business Process Innovation using the Process Innovation Laboratory

Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be driven by business process models. Consequently process modeling and improvement will become vital for business process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the Ð-Lab. The Ð-Lab is a comprehensive framework for BPI using advanced enterprise systems. The Ð-Lab is a collaborative workspace for experimenting with process models and an explorative approach to study integrated modeling in a controlled environment. The Ð-Lab facilitates innovation by using an integrated action learning approach to process modeling including contemporary technological, organizational and business perspectivesNo; keywords

Eco‐Holonic 4.0 Circular Business Model to Conceptualize Sustainable Value Chain Towards Digital Transition

The purpose of this paper is to conceptualize a circular business model based on an Eco-Holonic Architecture, through the integration of circular economy and holonic principles. A conceptual model is developed to manage the complexity of integrating circular economy principles, digital transformation, and tools and frameworks for sustainability into business models. The proposed architecture is multilevel and multiscale in order to achieve the instantiation of the sustainable value chain in any territory. The architecture promotes the incorporation of circular economy and holonic principles into new circular business models. This integrated perspective of business model can support the design and upgrade of the manufacturing companies in their respective industrial sectors. The conceptual model proposed is based on activity theory that considers the interactions between technical and social systems and allows the mitigation of the metabolic rift that exists between natural and social metabolism. This study contributes to the existing literature on circular economy, circular business models and activity theory by considering holonic paradigm concerns, which have not been explored yet. This research also offers a unique holonic architecture of circular business model by considering different levels, relationships, dynamism and contextualization (territory) aspects

Impact Evaluation of Interoperability Decision Variables on P2P Collaboration Performances

This article deals with the impact evaluation of interoperability decision variables on performance indicators of business processes. The case of partner companies is studied to show the interest of an Interoperability Service Utility (ISU) on business processes in a peer to peer (P2P) collaboration. Information described in the format and the ontology of a broadcasting entity is transformed by ISU into information with the format and the ontology of the receiving entity depending on the available resources of interoperation. These resources can be human operators with defined skill level or software modules of transformation in predefined languages. A design methodology of a global simulation model for estimating the impact of interoperability decision variables on performance indicators of business processes is proposed. Its implementation in an industrial case of collaboration shows its efficiency and its interest to motivate an investment in the technologies of enterprise interoperability

Specifications and Development of Interoperability Solution dedicated to Multiple Expertise Collaboration in a Design Framework

This paper describes the specifications of an interoperability platform based on the PPO (Product Process Organization) model developed by the French community IPPOP in the context of collaborative and innovative design. By using PPO model as a reference, this work aims to connect together heterogonous tools used by experts easing data and information exchanges. After underlining the growing needs of collaborative design process, this paper focuses on interoperability concept by describing current solutions and their limits. Then a solution based on the flexibility of the PPO model adapted to the philosophy of interoperability is proposed. To illustrate these concepts, several examples are more particularly described (robustness analysis, CAD and Product Lifecycle Management systems connections)