History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0

ERP has been adopting newer features over the last several decades and shaping global businesses with the advent of newer technologies. This research article uses a state-of-the-art review method with the purpose to review and synthesize the latest information on the possible integration of potential Industry 4.0 technologies into the future development of ERP. Different software that contributed to the development of the existing ERP is found to be Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM). Potential disruptive Industry 4.0 technologies that are featured to be integrated into future ERP are artificial intelligence, business intelligence, the internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP have been reported to be top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation. Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This review article could help future ERP researchers and respective stakeholders contribute to integrating newer features in future versions of ERP

History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0

ERP has been adopting newer features over the last several decades and shaping global businesses with the advent of newer technologies. This research article uses a state-of-the-art review method with the purpose to review and synthesize the latest information on the possible integration of potential Industry 4.0 technologies into the future development of ERP. Different software that contributed to the development of the existing ERP is found to be Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM). Potential disruptive Industry 4.0 technologies that are featured to be integrated into future ERP are artificial intelligence, business intelligence, the internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP have been reported to be top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation. Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This review article could help future ERP researchers and respective stakeholders contribute to integrating newer features in future versions of ERP

History, Features, Challenges and Critical Success Factors of ERP in the ERA of Industry 4.0

This paper uses a state-of-the-art review system with a purpose to review and synthesize the latest information on the possible integration of potential disruptive technologies into the future development of ERP. Different software, such as Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM) have been found to be the base of existing versions of ERP. Potential disruptive Industry 4.0 technologies that can be integrated into ERP are found to be artificial intelligence, business intelligence, internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP are top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation.  Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This paper could help the future ERP researchers and respective stakeholders contribute to integrate newer features in the future versions of ERP

History, Features, Challenges and Critical Success Factors of ERP in the ERA of Industry 4.0

This paper uses a state-of-the-art review system with a purpose to review and synthesize the latest information on the possible integration of potential disruptive technologies into the future development of ERP. Different software, such as Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM) have been found to be the base of existing versions of ERP. Potential disruptive Industry 4.0 technologies that can be integrated into ERP are found to be artificial intelligence, business intelligence, internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP are top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation.  Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This paper could help the future ERP researchers and respective stakeholders contribute to integrate newer features in the future versions of ERP

An adoption model of cloud enterprise resources planning for Malaysian small and medium enterprises

The Cloud Enterprise Resource Planning (ERP) system offers promising benefits for the development of Small and Medium Enterprises (SMEs). It helps to address many of the challenges faced by SMEs and significantly promotes them in terms of business operations and use of resource. Despite its benefits, the research on cloud ERP adoption among SMEs in developing countries has not been fully explored, leading to a low rate of cloud ERP adoption among SMEs. Furthermore, the factors which influence SMEs to adopt the cloud ERP system are still unclear. In an attempt to tackle the aforementioned situation, this research investigated the influencing factors that have determined and enhanced cloud ERP adoption rates. To identify factors and develop the model used in this research, the researcher conducted a Systematic Literature Review (SLR). The model was proposed based on three integrated Information System (IS) predominant theories, namely, Technology- Organization-Environment (TOE) framework and Fit-Viability Model (FVM) with extension of Diffusion of Innovation (DOI) theory to scrutinize the influential factors leading towards Cloud ERP Adoption. Thirteen hypotheses were developed to test and validate the model based on the decision to adopt cloud ERP. A positivism paradigm with quantitative approach was applied to conduct this research. Purposive sampling technique and a survey method were applied and data were collected from SMEs who have already adopted cloud ERP that provided 174 usable responses. The analysis was conducted by using Structural Equation Modeling (SEM) technique through Partial Least Squares (SmartPLS 3.2.7) software to determine the significant relationships of the independent factors to Cloud ERP Adoption. The results showed that Task- Technology Fit, Task Interdependence, Relative Advantage, Compatibility, System Trust, Security, Top Management Support, Employee Cloud ERP Knowledge, Cost Saving, and Competitive Pressure were significantly related to Cloud ERP Adoption. On the other hand, Security was found to have no relationship (p > 0.05) with Task- Technology Fit. Similarly, Government Support and Vendor Support were found to have no relationship (p > 0.05) with Cloud ERP Adoption. In line with this, the research model can be explained as 65.2% of variance from all the independent variables. This implies that the model has substantial predictive power to explain cloud ERP adoption. Finally, this model can be used to guide cloud ERP ecosystems to enhance their knowledge so as to successfully evaluate and adopt the cloud ERP system

Tracing the Clouds. A research taxonomy of cloud-ERP in SMEs

Cloud computing is an enabler and accelerator of digital transformation, which has brought many advantages that only large companies had before for any start-up and small firm could benefit. Cloud-based computing in the form of SaaS (Software as a Service) has given rise to a revolutionary new way of delivering software applications via the Internet on a pay-per-use basis. Cloud-ERP (Enterprise Resource Planning) solutions have become more affordable, easier to implement, simpler to maintain, and thus especially suitable for small and medium-sized enterprises (SMEs), which have limited resources and may not be willing to invest in on-premise solutions. Employing this technology empowers integrated management of business processes and has the potential to add technical and strategic business value for small businesses. Given the claimed significance of SMEs in a structure of the world economy, we embarked on a detailed study of the existing published literature to determine the status quo of research on cloud-ERP technology in SMEs and how it has evolved in terms of quantity, content, and publication outlets. This is achieved by systematically reviewing 74 articles from 43 journals and 22 conferences published between 1 January 2010 and 30 June 2019. Using the ERP life-cycle-based framework by Esteves and Pastor (1999), articles are classified according to six life-cycle phases: adoption decision, acquisition, implementation, use and maintenance, evolution, and retirement. The findings, derived from a meta-analysis, illustrate that while current literature and studies related to the adoption decision phase are very rich, research on other phases of the ERP life cycle lacks strong empirical validation, due to a limited amount of publications. This study presents a comprehensive, structured literature review on cloud-based ERP adoption among SMEs and provides both academics and practitioners with a holistic view of the state of the current body of knowledge on the topic along with an understanding of how cloud-ERP in SMEs research is evolving

A multiple-case study of Cloud ERP in the Norwegian public sector: From adoption to implementation

Cloud computing (CC) technology has emerged as a favorable solution for organizations due to the urgent need for complex IT infrastructures. Hence, organizations across various sectors have moved their attention toward outsourcing computing platforms. Enterprise-resource planning (ERP) systems aid organizations in obtaining an understanding of business practices by allowing seamless integration of business accurate data for decision-making. Cloud ERP has the potential to deliver the same system functionalities as on-premise systems, at lower costs and effort. However, the uptake of such technologies has been reported as particularly low for public sector organizations (PSOs) when compared with private firms. This study aims to explore factors influencing Norwegian PSOs intention to adopt cloud ERP, and which critical success factors are considered vital for a successful implementation. Furthermore, we illustrate the dynamic relationship between barriers at distinct phases. The research questions have been studied in a multiple case study, where the data has been collected through individual semi-structured interviews with Norwegian PSO representatives who either plan to adopt or have already implemented cloud ERP. The findings align with previous research regarding factors such as availability, reduced costs, updates, and maintenance. The findings also support that there is a link between organizational size and the desire to adopt. Contradictory, the findings reveal previously reported barriers such as security, vendor lock-in, lack of customization, and data ownership not to be perceived as direct barriers. Accordingly, our findings indicate more willingness among Norwegian PSOs to embrace cloud ERP than previously reported. In the implementation stage, the findings closely resemble previous research. Factors such as user training, vendor selection, system integrations, and functionality are considered critical success factors among the Norwegian PSOs. One contradiction was discovered regarding project management, as the findings indicate that PSOs put more emphasis on a project team, rather than project management in isolation. Lastly, the results add to current research by identifying the dynamic interrelationship between barriers within distinct phases. Our findings suggest that open lines of communication amongst all parties involved are crucial throughout the entire process. The establishment of a solid contract is also considered vital

Factors of enterprise resource planning implementation among small and medium-sized enterprises: a systematic literature review

Nowadays, with the continuous development of economic globalization, the competition faced by various enterprises is increasing. Whether it is a small, medium or large enterprise, their daily operations generate a lot of data, and their business processes are more and more complex, requiring more advanced tools for inventory management, resource management and so on. As an enterprise integrated information system, Enterprise Resource Planning (ERP) can effectively assist enterprises to integrate daily data and information of enterprises, and ultimately improve the business efficiency of various departments and enhance the competitiveness of enterprises. However, for Small and Medium-Sized Enterprises (SMEs), although there is a lot of evidence that ERP has many benefits for them, there are still many SMEs that refuse to implement ERP, and many companies cannot successfully implement ERP. In this regard, a large number of scholars have studied the factors affecting the implementation of ERP in different enterprises, and there are many studies on SMEs. However, it is difficult to find systematic and comprehensive research on the factors affecting the implementation of ERP in SMEs. Therefore, this study aims to fill the gap by providing a systematic literature review related ERP implementation in SMEs. The search and refinement stages in this review study were carried out according to the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The articles covered in this study were mainly selected from two electronic databases, Web of Science and Scopus. After screening, 41 articles were eventually reviewed. Based on these reviewed articles, this study found that the main factors affecting the implementation of ERP in SMEs are organizational factors, technical factors, environmental factors and other factors. The theoretical model commonly used in these reviewed articles is the Technology-Organization-Environment (TOE) framework and the Technology Acceptance Model (TAM). The main research methods are survey and case study. This study also found that organizational-related factors were considered by many articles to be the main factors affecting the implementation of ERP in SMEs