1,338 research outputs found
A Study of Accomodation of Prosodic and Temporal Features in Spoken Dialogues in View of Speech Technology Applications
Inter-speaker accommodation is a well-known property of human speech and human interaction in general. Broadly it refers to the behavioural patterns of two (or more) interactants and the effect of the (verbal and non-verbal) behaviour of each to that of the other(s). Implementation of thisbehavior in spoken dialogue systems is desirable as an improvement on the naturalness of humanmachine interaction. However, traditional qualitative descriptions of accommodation phenomena do not provide sufficient information for such an implementation. Therefore, a quantitativedescription of inter-speaker accommodation is required. This thesis proposes a methodology of monitoring accommodation during a human or humancomputer dialogue, which utilizes a moving average filter over sequential frames for each speaker. These frames are time-aligned across the speakers, hence the name Time Aligned Moving Average (TAMA). Analysis of spontaneous human dialogue recordings by means of the TAMA methodology reveals ubiquitous accommodation of prosodic features (pitch, intensity and speech rate) across interlocutors, and allows for statistical (time series) modeling of the behaviour, in a way which is meaningful for implementation in spoken dialogue system (SDS) environments.In addition, a novel dialogue representation is proposed that provides an additional point of view to that of TAMA in monitoring accommodation of temporal features (inter-speaker pause length and overlap frequency). This representation is a percentage turn distribution of individual speakercontributions in a dialogue frame which circumvents strict attribution of speaker-turns, by considering both interlocutors as synchronously active. Both TAMA and turn distribution metrics indicate that correlation of average pause length and overlap frequency between speakers can be attributed to accommodation (a debated issue), and point to possible improvements in SDS “turntaking” behaviour. Although the findings of the prosodic and temporal analyses can directly inform SDS implementations, further work is required in order to describe inter-speaker accommodation sufficiently, as well as to develop an adequate testing platform for evaluating the magnitude ofperceived improvement in human-machine interaction. Therefore, this thesis constitutes a first step towards a convincingly useful implementation of accommodation in spoken dialogue systems
Computational modeling of turn-taking dynamics in spoken conversations
The study of human interaction dynamics has been at the center for multiple research disciplines in- cluding computer and social sciences, conversational analysis and psychology, for over decades. Recent interest has been shown with the aim of designing computational models to improve human-machine interaction system as well as support humans in their decision-making process. Turn-taking is one of the key aspects of conversational dynamics in dyadic conversations and is an integral part of human- human, and human-machine interaction systems. It is used for discourse organization of a conversation by means of explicit phrasing, intonation, and pausing, and it involves intricate timing. In verbal (e.g., telephone) conversation, the turn transitions are facilitated by inter- and intra- speaker silences and over- laps. In early research of turn-taking in the speech community, the studies include durational aspects of turns, cues for turn yielding intention and lastly designing turn transition modeling for spoken dia- log agents. Compared to the studies of turn transitions very few works have been done for classifying overlap discourse, especially the competitive act of overlaps and function of silences.
Given the limitations of the current state-of-the-art, this dissertation focuses on two aspects of con- versational dynamics: 1) design automated computational models for analyzing turn-taking behavior in a dyadic conversation, 2) predict the outcome of the conversations, i.e., observed user satisfaction, using turn-taking descriptors, and later these two aspects are used to design a conversational profile for each speaker using turn-taking behavior and the outcome of the conversations. The analysis, experiments, and evaluation has been done on a large dataset of Italian call-center spoken conversations where customers and agents are engaged in real problem-solving tasks.
Towards solving our research goal, the challenges include automatically segmenting and aligning speakers’ channel from the speech signal, identifying and labeling the turn-types and its functional aspects. The task becomes more challenging due to the presence of overlapping speech. To model turn- taking behavior, the intension behind these overlapping turns needed to be considered. However, among all, the most critical question is how to model observed user satisfaction in a dyadic conversation and what properties of turn-taking behavior can be used to represent and predict the outcome.
Thus, the computational models for analyzing turn-taking dynamics, in this dissertation includes au- tomatic segmenting and labeling turn types, categorization of competitive vs non-competitive overlaps, silences (e.g., lapse, pauses) and functions of turns in terms of dialog acts.
The novel contributions of the work presented here are to
1. design of a fully automated turn segmentation and labeling (e.g., agent vs customer’s turn, lapse within the speaker, and overlap) system.
2. the design of annotation guidelines for segmenting and annotating the speech overlaps with the competitive and non-competitive labels.
3. demonstrate how different channels of information such as acoustic, linguistic, and psycholin- guistic feature sets perform in the classification of competitive vs non-competitive overlaps.
4. study the role of speakers and context (i.e., agents’ and customers’ speech) for conveying the information of competitiveness for each individual feature set and their combinations.
5. investigate the function of long silences towards the information flow in a dyadic conversation.
The extracted turn-taking cues is then used to automatically predict the outcome of the conversation, which is modeled from continuous manifestations of emotion. The contributions include
1. modeling the state of the observed user satisfaction in terms of the final emotional manifestation of the customer (i.e., user).
2. analysis and modeling turn-taking properties to display how each turn type influence the user satisfaction.
3. study of how turn-taking behavior changes within each emotional state.
Based on the studies conducted in this work, it is demonstrated that turn-taking behavior, specially competitiveness of overlaps, is more than just an organizational tool in daily human interactions. It represents the beneficial information and contains the power to predict the outcome of the conversation in terms of satisfaction vs not-satisfaction. Combining the turn-taking behavior and the outcome of the conversation, the final and resultant goal is to design a conversational profile for each speaker. Such profiled information not only facilitate domain experts but also would be useful to the call center agent in real time.
These systems are fully automated and no human intervention is required. The findings are po- tentially relevant to the research of overlapping speech and automatic analysis of human-human and human-machine interactions
Content-based access to spoken audio
The amount of archived audio material in digital form is increasing rapidly, as
advantage is taken of the growth in available storage and processing power.
Computational resources are becoming less of a bottleneck to digitally record and
archive vast amounts of spoken material, both television and radio broadcasts and
individual conversations. However, listening to this ever-growing amount of spoken
audio sequentially is too slow, and the bottleneck will become the development of
effective ways to access content in these voluminous archives. The provision of
accurate and efficient computer-mediated content access is a challenging task,
because spoken audio combines information from multiple levels (phonetic, acoustic,
syntactic, semantic and discourse). Most systems that assist humans in accessing
spoken audio content have approached the problem by performing automatic speech
recognition, followed by text-based information access. These systems have
addressed diverse tasks including indexing and retrieving voicemail messages,
searching for broadcast news, and extracting information from recordings of
meetings and lectures. Spoken audio content is far richer than what a simple textual
transcription can capture as it has additional cues that disclose the intended meaning
and speaker’s emotional state. However, the text transcription alone still provides a
great deal of useful information in applications.
This article describes approaches to content-based access to spoken audio with a
qualitative and tutorial emphasis. We describe how the analysis, retrieval and
delivery phases contribute making spoken audio content more accessible, and we
outline a number of outstanding research issues. We also discuss the main
application domains and try to identify important issues for future developments. The
structure of the article is based on general system architecture for content-based access which is depicted in Figure 1. Although the tasks within each processing
stage may appear unconnected, the interdependencies and the sequence with which
they take place vary
Computational Sociolinguistics: A Survey
Language is a social phenomenon and variation is inherent to its social
nature. Recently, there has been a surge of interest within the computational
linguistics (CL) community in the social dimension of language. In this article
we present a survey of the emerging field of "Computational Sociolinguistics"
that reflects this increased interest. We aim to provide a comprehensive
overview of CL research on sociolinguistic themes, featuring topics such as the
relation between language and social identity, language use in social
interaction and multilingual communication. Moreover, we demonstrate the
potential for synergy between the research communities involved, by showing how
the large-scale data-driven methods that are widely used in CL can complement
existing sociolinguistic studies, and how sociolinguistics can inform and
challenge the methods and assumptions employed in CL studies. We hope to convey
the possible benefits of a closer collaboration between the two communities and
conclude with a discussion of open challenges.Comment: To appear in Computational Linguistics. Accepted for publication:
18th February, 201
Symbol Emergence in Robotics: A Survey
Humans can learn the use of language through physical interaction with their
environment and semiotic communication with other people. It is very important
to obtain a computational understanding of how humans can form a symbol system
and obtain semiotic skills through their autonomous mental development.
Recently, many studies have been conducted on the construction of robotic
systems and machine-learning methods that can learn the use of language through
embodied multimodal interaction with their environment and other systems.
Understanding human social interactions and developing a robot that can
smoothly communicate with human users in the long term, requires an
understanding of the dynamics of symbol systems and is crucially important. The
embodied cognition and social interaction of participants gradually change a
symbol system in a constructive manner. In this paper, we introduce a field of
research called symbol emergence in robotics (SER). SER is a constructive
approach towards an emergent symbol system. The emergent symbol system is
socially self-organized through both semiotic communications and physical
interactions with autonomous cognitive developmental agents, i.e., humans and
developmental robots. Specifically, we describe some state-of-art research
topics concerning SER, e.g., multimodal categorization, word discovery, and a
double articulation analysis, that enable a robot to obtain words and their
embodied meanings from raw sensory--motor information, including visual
information, haptic information, auditory information, and acoustic speech
signals, in a totally unsupervised manner. Finally, we suggest future
directions of research in SER.Comment: submitted to Advanced Robotic
Identifying power relationships in dialogues
Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2011.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.Cataloged from student submitted PDF version of thesis.Includes bibliographical references (p. 175-179).Understanding power relationships is an important step towards building computers that can understand human social relationships. Power relationships can arise due to dierences in the roles of the speakers, as between bosses and employees. Power can also affect the manner of communication between social equals, as between friends or acquaintances. There are numerous potential uses for an automatic system that can understand power relationships. These include: the analysis of the organizational structure of formal and ad-hoc groups, the profiling of in influential individuals within a group, or identifying aggressive or power-inappropriate language in email or other Internet media. In this thesis, we explore the problem of engineering eective power identication systems. We show methods for constructing an eective ground truth corpus for analyzing power. We focus on three areas of modeling that help in improving the prediction of power relationships. 1) Utterance Level Language Cues - patterns of language use can help distinguish the speech of leaders or followers. We show a set of eective syntactic/semantic features that best capture these linguistic manifestations of power. 2) Dialog Level Interactions - the manner of interaction between speakers can inform us about the underlying power dynamics. We use Hidden Markov Models to organize and model the information from these interaction-based cues. 3) Social conventions - speaker behavior is in influenced by their background knowledge, in particular, conventional rules of communication. We use a generative hierarchical Bayesian framework to model dialogs as mental processes; then we extend these models to include components that encode basic social conventions such as politeness. We apply our integrated system, PRISM, on the Nixon Watergate Transcripts, to demonstrate that our system can perform robustly on real world data.by Yuan Kui Shen.Ph.D
Accessing spoken interaction through dialogue processing [online]
Zusammenfassung
Unser Leben, unsere Leistungen und unsere Umgebung, alles wird
derzeit durch Schriftsprache dokumentiert. Die rasante
Fortentwicklung der technischen Möglichkeiten Audio, Bilder und
Video aufzunehmen, abzuspeichern und wiederzugeben kann genutzt
werden um die schriftliche Dokumentation von menschlicher
Kommunikation, zum Beispiel Meetings, zu unterstützen, zu
ergänzen oder gar zu ersetzen. Diese neuen Technologien können
uns in die Lage versetzen Information aufzunehmen, die
anderweitig verloren gehen, die Kosten der Dokumentation zu
senken und hochwertige Dokumente mit audiovisuellem Material
anzureichern. Die Indizierung solcher Aufnahmen stellt die
Kerntechnologie dar um dieses Potential auszuschöpfen. Diese
Arbeit stellt effektive Alternativen zu schlüsselwortbasierten
Indizes vor, die Suchraumeinschränkungen bewirken und teilweise
mit einfachen Mitteln zu berechnen sind.
Die Indizierung von Sprachdokumenten kann auf verschiedenen
Ebenen erfolgen: Ein Dokument gehört stilistisch einer
bestimmten Datenbasis an, welche durch sehr einfache Merkmale
bei hoher Genauigkeit automatisch bestimmt werden kann.
Durch diese Art von Klassifikation kann eine Reduktion des
Suchraumes um einen Faktor der Größenordnung 410 erfolgen. Die
Anwendung von thematischen Merkmalen zur Textklassifikation
bei einer Nachrichtendatenbank resultiert in einer Reduktion um
einen Faktor 18. Da Sprachdokumente sehr lang sein können müssen
sie in thematische Segmente unterteilt werden. Ein neuer
probabilistischer Ansatz sowie neue Merkmale (Sprecherinitia
tive und Stil) liefern vergleichbare oder bessere Resultate als
traditionelle schlüsselwortbasierte Ansätze. Diese thematische
Segmente können durch die vorherrschende Aktivität
charakterisiert werden (erzählen, diskutieren, planen, ...),
die durch ein neuronales Netz detektiert werden kann. Die
Detektionsraten sind allerdings begrenzt da auch Menschen
diese Aktivitäten nur ungenau bestimmen. Eine maximale
Reduktion des Suchraumes um den Faktor 6 ist bei den verwendeten
Daten theoretisch möglich. Eine thematische Klassifikation
dieser Segmente wurde ebenfalls auf einer Datenbasis
durchgeführt, die Detektionsraten für diesen Index sind jedoch
gering.
Auf der Ebene der einzelnen Äußerungen können Dialogakte wie
Aussagen, Fragen, Rückmeldungen (aha, ach ja, echt?, ...) usw.
mit einem diskriminativ trainierten Hidden Markov Model erkannt
werden. Dieses Verfahren kann um die Erkennung von kurzen Folgen
wie Frage/AntwortSpielen erweitert werden (Dialogspiele).
Dialogakte und spiele können eingesetzt werden um
Klassifikatoren für globale Sprechstile zu bauen. Ebenso
könnte ein Benutzer sich an eine bestimmte Dialogaktsequenz
erinnern und versuchen, diese in einer grafischen
Repräsentation wiederzufinden.
In einer Studie mit sehr pessimistischen Annahmen konnten
Benutzer eines aus vier ähnlichen und gleichwahrscheinlichen
Gesprächen mit einer Genauigkeit von ~ 43% durch eine graphische
Repräsentation von Aktivität bestimmt.
Dialogakte könnte in diesem Szenario ebenso nützlich sein, die
Benutzerstudie konnte aufgrund der geringen Datenmenge darüber
keinen endgültigen Aufschluß geben. Die Studie konnte allerdings
für detailierte Basismerkmale wie Formalität und
Sprecheridentität keinen Effekt zeigen.
Abstract
Written language is one of our primary means for documenting our
lives, achievements, and environment. Our capabilities to
record, store and retrieve audio, still pictures, and video are
undergoing a revolution and may support, supplement or even
replace written documentation. This technology enables us to
record information that would otherwise be lost, lower the cost
of documentation and enhance highquality documents with
original audiovisual material.
The indexing of the audio material is the key technology to
realize those benefits. This work presents effective
alternatives to keyword based indices which restrict the search
space and may in part be calculated with very limited resources.
Indexing speech documents can be done at a various levels:
Stylistically a document belongs to a certain database which can
be determined automatically with high accuracy using very simple
features. The resulting factor in search space reduction is in
the order of 410 while topic classification yielded a factor
of 18 in a news domain.
Since documents can be very long they need to be segmented into
topical regions. A new probabilistic segmentation framework as
well as new features (speaker initiative and style) prove to be
very effective compared to traditional keyword based methods. At
the topical segment level activities (storytelling, discussing,
planning, ...) can be detected using a machine learning approach
with limited accuracy; however even human annotators do not
annotate them very reliably. A maximum search space reduction
factor of 6 is theoretically possible on the databases used. A
topical classification of these regions has been attempted
on one database, the detection accuracy for that index, however,
was very low.
At the utterance level dialogue acts such as statements,
questions, backchannels (aha, yeah, ...), etc. are being
recognized using a novel discriminatively trained HMM procedure.
The procedure can be extended to recognize short sequences such
as question/answer pairs, so called dialogue games.
Dialog acts and games are useful for building classifiers for
speaking style. Similarily a user may remember a certain dialog
act sequence and may search for it in a graphical
representation.
In a study with very pessimistic assumptions users are able to
pick one out of four similar and equiprobable meetings correctly
with an accuracy ~ 43% using graphical activity information.
Dialogue acts may be useful in this situation as well but the
sample size did not allow to draw final conclusions. However the
user study fails to show any effect for detailed basic features
such as formality or speaker identity
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