Electronic Banking Services in Economy Based on Knowledge

The term "electronic banking" or "ebanking" covers both computer and telephone banking. Using computer banking, a charity’s computer either dials directly into its bank's computer or gains access to the bank’s computer over the internet. Using telephone banking, the charity controls its bank accounts by giving the bank instructions over the telephone. Both computer and telephone banking involve the use of passwords which give access to the charity’s accounts.Technological innovation and competition among existing banking organizations have allowed a wider array of banking products and services to become accessible and delivered through the Internet. The rapid development of e-banking capabilities carries risks as well as benefits. The bankers are to recognize, address and manage banking institutions in a prudent manner according to the fundamental characteristics and challenges of e-banking services.banking system, electronic banking, telephone banking, internet banking, internet-based payments

E-Banking in Rural Area - Recent Trend and Development: A Case Study

This paper discusses recent trend and development of e-banking (banking though Internet) for small and community banks in rural areas through a case study. The applications of e-banking of several local banks in rural areas are investigated and examined. The research objective is to investigate the trends and level of prevalence of on-line banking (i.e., e-banking) focusing on some emerging issues and challenges. Managerial implications are discussed with suggestions for future research

AN INVESTIGATION INTO THE CHALLENGES FACED BY USERS OF ELECTRONIC PAYMENT PLATFORMS OF NIGERIAN BANKS IN RIVERS STATE, NIGERIA

This study investigates the challenges faced by users of electronic payment platforms of Nigerian banks in Rivers State, Nigeria. Four specific purposes and four research questions were posed to guide the study. The study adopted descriptive survey research using quantitative approach. Structured questionnaire was used for data collection. The questionnaire was validated by an expert of measurement and evaluation from Federal College of Education (Tech.), Omoku and a marketer from Ecobank Nig, Bayelsa branch. Cronbach alpha was used to obtain a reliability index of 0.86 for the instrument. Data collected were analysed using mean and standard deviation. The findings revealed that challenges faced by users of ATM machines for e-payment are poor network, waiting time on ATM queues, lack of provision of slips with updated balance after ATM transaction, insufficient number of ATM machines within banks, poor working conditions of available ATM machines within banks, and delay in reversal of ATM error transactions. The results also revealed that challenges faced using POS for e-payments are misused of personal information at POS terminals, prolonged period of reversing wrong or failed transactions, and malfunctioning of POS machines. The results also revealed that poor customer’s information protection, unsecured internet transaction, difficulty of generating tokens, time spent on web page response, poor handling of internet banking complains by customer’s service unit lack of physical back-ups for internet transaction, poor access to internet service, and poor bank’s web content are challenges faced using internet banking for e-payments in Rivers State. The study also revealed that challenges faced using mobile banking apps for e-payment in Rivers State are poor quality of mobile banking apps, consistent update of mobile banking apps, payment limits on USSD and mobile banking apps, vulnerability of mobile banking transaction to activities of fraudsters, mobile phone virus, difficulty of navigation of mobile banking app’s content and bureaucratic process of resolving wrong transactions. Based on the findings, it was recommended among others that Banks in Rivers State should champion the provision of good smartphones, computers and original antivirus in collaboration with tech companies to their customers at subsidize rate with a flexible repayment policy. Article visualizations

Prospects and Challenges of Electronic Banking in Société Generale Ghana Limited: Evidence from Accra Metropolis

The study examines   the prospects and challenges of E-banking using SOCIETE GENERALE GHANA LTD in Greater Accra, Region of Ghana. Simple random sampling technique was used to sample Ninety (90) respondents for the study. Data was collected with structured questionnaires. Descriptive and inferential statistics were used to analyse the data. The results revealed that about 97%   of respondents used E-banking products. These products include: ATM, text message, internet. Electronic mail, and Telephone. ATM is most popular E-banking products used by the respondents. The study further revealed the following benefits which the respondents derived from the use of E-banking products:  saving of time, quickness in banking transactions, easy access to account details and reduction of long queues in banking halls. According to the study, customer satisfaction and competition from other banks were the main influencing factors for E-banking adoption. Notwithstanding E-banking advantages, it is confronted with challenges such as frequent network failure, high bank charges, limit on amount of cash withdrawal and wrong debit was identified as the paramount challenges. Nevertheless, respondents recommended that for effective E-banking system, customer education and marketing of E-banking products should be the key strategy to use to attract more customers, increasing security for E-banking products, reduction of charges of E-banking products and increasing more ATM outlets in the country. Keywords: electronic banking, Ghana, Universal bank

Intelligent quality performance assessment for e-banking security using fuzzy logic

Security has been widely recognized as one of the main obstacles to the adoption of Internet banking and it is considered an important aspect in the debate over challenges facing internet banking. The performance evaluation of e-banking websites requires a model that enables us to analyze the various imperative factors and criteria related to the quality and performance of e-banking websites. Ebanking site evaluation is a complex and dynamic problem involving many factors, and because of the subjective considerations and the ambiguities involved in the assessment, Fuzzy Logic (FL) model can be an effective tool in assessing and evaluating of e-banking security performance and quality. In this paper, we propose an intelligent performance assessment model for evaluating e-banking security websites. The proposed model is based on FL operators and produces four measures of security risk attack dimensions: direct internal attack, communication tampering attack, code programming attack and denial of service attack with a hierarchical ring layer structure. Our experimental results show that direct internal attack risk has a large impact on e-banking security performance. The results also confirm that the risk of direct internal attack for e-banking dynamic websites is doubled that of all other attacks

Assessment of the Opportunities and Challenges for the Adoption of E-Banking Service in Ethiopia: A study with reference to selected commercial Banks

Despite the growth of e-banking adoption worldwide, Ethiopian banks continue to conduct most of their banking transactions using traditional methods. The general objective of the study was assessment of the current extent and practices, benefits realized by banks, driving forces, opportunities and challenges for the adoption of e-banking service in Ethiopia. From this general objective, five specific issues were explored. An exploratory research design was employed to conduct this study. Both primary and secondary qualitative data were collected for the purpose of this study from the IT manager’s of each bank at the head office level and bank web sites respectively. The collected data was analyzed by using descriptive analysis such as tables and percentages. From an analysis of the collected data, the findings revealed that: balance inquiry, cash withdrawal, funds transfers, statement printing are among the major practice of e-banking among those banks that are providing the service to the customer. The different e-banking channels by which banks are using to provide these services to the customer are ATM card, debit card, credit card, salary card, visa card, master card, Internet banking and Mobile or SMS banking. Cost reduction, coverage of wide geographical area, customer satisfactions etc are among the benefits of adopting the system from the viewpoint of the bank. Among the different driving forces that initiate banks to adopt e-banking services: existence of high competition in the banking industry, desire to improve organizational performance, desire to reduce transaction cost, desire to cover wide geographical area, and desire to build organizational reputation are among others. Chances of risk, Lack of suitable legal and regulatory framework, absence of financial networks that links different banks, Low level of internet penetration and poorly developed telecommunication infrastructure, high cost of internet, security concerns are among the major challenges for the adoption of e-banking service in the country. However, late adopter opportunities, improvement in the banking habit of the society, commitment of the government to facilitate the expansion of ICT infrastructure and willingness among banks to cooperate in building infrastructure are the major opportunities for the adoption of the system in the banking industry

Trend Analysis of Electronic Banking as the Catalyst of Commercial Banks Performance in Tanzania: Evidence from CRDB Bank Plc.

Electronic banking (E-banking) is one of the rapid global technological trends seen in the banking industry. In developed countries, the adoption electronic banking in banking industry is at great pace. The empirical studies from developed countries are reporting great improvement in the banking industry due to adoption of E-banking in the industry. Comparing developing countries to developed ones, still the implementation pace and impacts of E-banking in African countries particularly in sub-Saharan Africa is low. Tanzania is among of the developing country witnessing changes in banking industry at slow pace; though, most commercial banks in Tanzania have adopted some E-banking tools in their operations, the expectation is to improve both financial and non-financial performance of the bank. By using (SPSS), the study analysed both primary and secondary data of CRDB Bank Plc and its 1,000 randomly chosen sample of customers to measure the performance of the bank after the introduction of E-banking. The study has found a significant positive change in both financial and non-financial performance of the bank; yearly average increase of 39% internet customers, 68% fees collected from internet customers, 28% ATM customer, 22% revenue collected from sim-banking services in five years. It also, recommended to make necessary improving on challenges facing customers served through E-banking tools. Keywords: Electronic banking, commercial banks, performance DOI: 10.7176/RJFA/10-7-03 Publication date: April 30th 2019

E-Banking Challenges in Pakistan

Change itself a small word but it takes too much time and resources to adopt. World is changing too quickly, things which was far away now a single touch. Every sector adopts these changes because if they not change or transform themselves, they stay far behind from others. Banking sector is one of the sectors which are moving toward E-banking services by which customers easily accesses their account through their smart phone and PCs infect they don’t have to wait in queue. Without any doubt there are many benefits for adopting E-banking but it also generates some new difficulties for organizations to execute these changes which are continuously changing due to transformation of latest technology. The main purpose of this study is to highlight the serious challenges faced by Pakistan in implementing of E-banking. From the last few years banking sector of Pakistan provide many internet banking facilities to their customers. SBP also play an important role for the implementation of E-banking in Pakistan. But still there are some significant issues due to which many clients still prefer traditional banking rather than e-banking. Some of the major troubles are the less response toward e-banking from customers and the implementation of safety mechanisms. The low internet utilization, the non-familiarity with technologically superior devices and troubles regarding protection and privacy are the principle factors that have a terrible impact at the adaptation of e-banking offerings in Pakistan. Keywords: E-banking, credit card, debit card and AT

Electronic Commerce,Automatic and Online Banking in Nigeria:Challenges and Benefits

Electronic banking has been around for some time in the form of automatic teller machines and telephone transactions. More recently, it has been metamorphosed by the Internet with a new look and delivery channel for banking services that benefits both customers and banks. The objective of this paper is to find out the correlation between the anticipated benefits/challenges and encountered benefits/challenges. This paper empirically adopted the use of survey research to explore in quantitative terms the various challenges and benefits e-business poses to Nigerian businesses, with particular reference to Banking and Finance Industry. It was found out that there is a statistically significant difference between the anticipated and encountered benefits and major challenges in the potential security breaches faced by the customers. Constant training of employees both local and international on new development in online trading should be encourage

A Study Of Customer Interface In E-Banking In China

With the accession of China to the World Trade Organization (WTO), banking in the country is anticipated to be fully liberalized by 2007. Banks in China are accordingly reforming their businesses, in order to address challenges from foreign banks and to compete effectively in a liberalized economy. Banking on the Internet is frequently considered by the financial industry as a critical differential in a global economy. This study explores Web sites of key Chinese banks on building blocks of e-Banking customer interface, consisting of context, content, communication, connection, community, customization and commerce, and evaluates the readiness of China for 21st century competitive e-Banking. The study contributes insight that can benefit business directors in banks in China in attempting to improve their e-Banking strategy in the growing global market