Challenges of future multimedia QoE monitoring for internet service providers

The ever-increasing network traffic and user expectations at reduced cost make the delivery of high Quality of Experience (QoE) for multimedia services more vital than ever in the eyes of Internet Service Providers (ISPs). Real-time quality monitoring, with a focus on the user, has become essential as the first step in cost-effective provisioning of high quality services. With the recent changes in the perception of user privacy, the rising level of application-layer encryption and the introduction and deployment of virtualized networks, QoE monitoring solutions need to be adapted to the fast changing Internet landscape. In this contribution, we provide an overview of state-of-the-art quality monitoring models and probing technologies, and highlight the major challenges ISPs have to face when they want to ensure high service quality for their customers

Towards critical event monitoring, detection and prediction for self-adaptive future Internet applications

The Future Internet (FI) will be composed of a multitude of diverse types of services that offer flexible, remote access to software features, content, computing resources, and middleware solutions through different cloud delivery models, such as IaaS, PaaS and SaaS. Ultimately, this means that loosely coupled Internet services will form a comprehensive base for developing value added applications in an agile way. Unlike traditional application development, which uses computing resources and software components under local administrative control, FI applications will thus strongly depend on third-party services. To maintain their quality of service, those applications therefore need to dynamically and autonomously adapt to an unprecedented level of changes that may occur during runtime. In this paper, we present our recent experiences on monitoring, detection, and prediction of critical events for both software services and multimedia applications. Based on these findings we introduce potential directions for future research on self-adaptive FI applications, bringing together those research directions

Value Creation in a QoE Environment

User behavior of multimedia services currently undergoes strong changes. This is reflected in several recent trends, e.g. the increase of rich media content consumption, preferences for more individual and personalized services and the higher sensitivity of end users for quality issues. These changes will eventually lead to strong changes in network traffic characteristics: rising congestion in peak times and less availability of bandwidth for the individual user. As a result, the quality as perceived by the end-user will decrease if network operators and service providers do not anticipate the required changes for the network. Measurable network requirements such as available video and speech quality, security and reliability are addressed by technologies that are commonly summed up in the Quality of Service (QoS) concept. However, the end-users' perception of quality is only reflected in the wider concept of Quality of Experience (QoE). This takes the measurable network requirements into account as well as customer needs, wants and preferences. For the implementation of QoE technologies several network components need to be added or changed resulting in high capital expenditures. Yet, it is not clear if these costs can be compensated with efficiency increases. Thus, new revenue streams for the network operator are necessary to incentivize investments in QoE technologies. In this paper we address four new value creation models that can serve as basis for more elaborated business models for network operators and other actors. We show how interest in QoE of the user, the content provider, the service provider and the advertiser induces new revenue streams. These models are embedded in five possible future QoE scenarios that reveal regulation, end user quality sensibility and end-to-end support as major issues for the future. --Business Models,Quality of Experience (QoE),Quality of Service (QoS),Value Creation

Quality of Experience monitoring and management strategies for future smart networks

One of the major driving forces of the service and network's provider market is the user's perceived service quality and expectations, which are referred to as user's Quality of Experience (QoE). It is evident that QoE is particularly critical for network providers, who are challenged with the multimedia engineering problems (e.g. processing, compression) typical of traditional networks. They need to have the right QoE monitoring and management mechanisms to have a significant impact on their budget (e.g. by reducing the users‘ churn). Moreover, due to the rapid growth of mobile networks and multimedia services, it is crucial for Internet Service Providers (ISPs) to accurately monitor and manage the QoE for the delivered services and at the same time keep the computational resources and the power consumption at low levels. The objective of this thesis is to investigate the issue of QoE monitoring and management for future networks. This research, developed during the PhD programme, aims to describe the State-of-the-Art and the concept of Virtual Probes (vProbes). Then, I proposed a QoE monitoring and management solution, two Agent-based solutions for QoE monitoring in LTE-Advanced networks, a QoE monitoring solution for multimedia services in 5G networks and an SDN-based approach for QoE management of multimedia services

Service Migration from Cloud to Multi-tier Fog Nodes for Multimedia Dissemination with QoE Support.

A wide range of multimedia services is expected to be offered for mobile users via various wireless access networks. Even the integration of Cloud Computing in such networks does not support an adequate Quality of Experience (QoE) in areas with high demands for multimedia contents. Fog computing has been conceptualized to facilitate the deployment of new services that cloud computing cannot provide, particularly those demanding QoE guarantees. These services are provided using fog nodes located at the network edge, which is capable of virtualizing their functions/applications. Service migration from the cloud to fog nodes can be actuated by request patterns and the timing issues. To the best of our knowledge, existing works on fog computing focus on architecture and fog node deployment issues. In this article, we describe the operational impacts and benefits associated with service migration from the cloud to multi-tier fog computing for video distribution with QoE support. Besides that, we perform the evaluation of such service migration of video services. Finally, we present potential research challenges and trends

QoE-centric service delivery: A collaborative approach among OTTs and ISPs

The provisioning of the quality to end users is a major objective for the successful deployment of multimedia services over the Internet. It is more and more evident from past research and service deployments that such an objective often requires a collaboration among the different parties that are involved in the delivery of the service. This paper specifically focuses on the cooperation between the Over-The-Top (OTTs) and the Internet Service Providers (ISPs) and proposes a novel service delivery approach that is purely driven by the Quality of Experience (QoE) provided to the final common users. Initially, we identify the need of the collaboration among the OTTs and the ISPs where we not only highlight some of the enterprise level motivations (revenue generation) but also the technical aspects which require collaboration. Later, we provide a reference architecture with the required modules and vertical interfaces for the interaction among the OTTs and the ISPs. Then, we provide a collaboration model where we focus on the modeling of the revenue, whose maximization drives the collaboration. The revenue is considered to be dependent on the user churn, which in turn is affected by the QoE and is modeled using the Sigmoid function. We illustrate simulation results based on our proposed collaboration approach which highlight how the proposed strategy increases the revenue generation and QoE for the OTTs and the ISPs hence providing a ground for ISP to join the loop of revenue generation between OTTs and users

SDN/NFV-enabled satellite communications networks: opportunities, scenarios and challenges

In the context of next generation 5G networks, the satellite industry is clearly committed to revisit and revamp the role of satellite communications. As major drivers in the evolution of (terrestrial) fixed and mobile networks, Software Defined Networking (SDN) and Network Function Virtualisation (NFV) technologies are also being positioned as central technology enablers towards improved and more flexible integration of satellite and terrestrial segments, providing satellite network further service innovation and business agility by advanced network resources management techniques. Through the analysis of scenarios and use cases, this paper provides a description of the benefits that SDN/NFV technologies can bring into satellite communications towards 5G. Three scenarios are presented and analysed to delineate different potential improvement areas pursued through the introduction of SDN/NFV technologies in the satellite ground segment domain. Within each scenario, a number of use cases are developed to gain further insight into specific capabilities and to identify the technical challenges stemming from them.Peer ReviewedPostprint (author's final draft