ES Implementations – A Model of Panoptical Empowerment

Enterprise Systems (ES) / Enterprise Resource Planning (ERP) systems implementations have been widely popular with organisations in the past century with revenues of 37.5 billion USD in 2008 (AMR, 2009). Empowerment of users is one of commonly cited benefits of ES usage. However, literature review suggests a paradoxical situation exists with the empowerment of users via the use of IT. Various researchers have attempted to address the panoptical control and empowerment controversy by attempting to explain the impact on managers and users. However, to ensure the success of ES implementation and use, it is idealistic to achieve an optimised balance for the organization to impose control on the use of IT i.e. Enterprise Systems and the empowerment benefits of IT. This study guided by the lens of panopticon control attempts to investigate the impact of empowerment and panoptical control on varying levels of users including management and the factors that assist in optimising both control and empowerment

Enterprise systems: The quality of system outputs and their perceived business value

Copyright © 2017 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved. Organizations are exploring the opportunities offered by information technology to reduce cost and improve overall performance and gain more efficiency. Enterprise Resource Planning Systems are viewed as powerful solutions that help improve productivity, performance and overall quality. However, effective use and beneficial outcomes from such systems are nether guaranteed nor recognized. This study aimed at evaluating the business value of ERP systems and perceived benefits at the user level. This short paper briefly presenting some empirical results related enterprise system impacts and benefits. The reported results in this paper are a part of a larger project investigating business value of Enterprise Resource Planning Systems (ERPs). The focus of this paper is on technical system factors including system features, system quality, information quality and their impacts on business value of ERPs perceived by system users on particular aspects such as efficiency, creativity and effectiveness

Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003

This paper analyzes benefits and key project success factors from sixty enterprise system implementations discussed by senior implementation-project managers in some of the world’s largest corporations at the June 2003 Sapphire conference. The contributions of this paper are (1) insight into the nature of the benefits that organizations achieved from their investments in enterprise systems, ranked by frequency with which they were mentioned, (2) the lessons senior managers have learnt as they implemented the software, again ranked by frequency with which they were mentioned, and (3) the preliminary model explaining how key success factors influence benefits from ES use

Yarra Valley Water: A Successful Change Programme for Corporatized Water Utility

Yarra Valley Water, a corporatised water utility achieved the significant efficiencies that are promised from the move towards privatisation. At the same time it substantially improved the quality of service delivery to its customers. It demonstrated that substantial benefits can be achieved with a minimal investment through leveraging existing information systems. The use of enterprise modelling that contributes to an “holistic” view of the organisation’s information and processing in Customer Services contributed greatly to successful integration of these existing systems. Crucial to all of this was the willingness of the organisation to transform itself to one dedicated to “best” customer service and asset management. The experience of Yarra Valley Water provides lessons relevant worldwide, but especially for developed economies. First, achieving efficiencies and improving service quality are not mutually contradictory. Second, these benefits can be accomplished with a minimal investment by leveraging off existing systems. Third, the use of enterprise modelling gives the necessary “holistic” view of the relevant information flows and processes to enable successful integration of disparate systems. Finally, realisation of the benefits of corporatisation ( privatisation) requires a paradigm shift in the business culture of the former utility

The Benefits of Object Oriented Development: Toward a Framework for Evaluation

This paper describes the initial efforts to explore the benefits of OO development by describing a framework for categorizing benefits based on phases of system development and by level of analysis. The level of analysis of OO benefits can be the enterprise level, the project level, and the individual developer level. The framework was tested by conducting structured interviews with information systems professionals to assess their perceptions of the reasons for selecting OO technology and OO benefits at the three levels of analysis. The initial results indicate that OO is selected for use for a variety of reasons, but primarily because of perceived productivity benefits. The greatest benefit is thought to be at the enterprise level or project level, with fewer benefits for the individual programmer. Of the benefits often mentioned in the literature, OO being a more natural way of thinking for developers did not appear to be supported

The Accountant Satisfaction in Using ERP Systems

Although studies of the benefits of Enterprise Resource Planning (ERP) have been done before, the analysis of accountant satisfaction models in using ERP systems has not been explored specifically from the perceptions of accounting benefits, operational benefits, individual productivity, and managerial benefits. There has been significant growth in the use of ERP systems in Indonesia. Therefore, this study proposes a model of the accountant satisfaction in using the ERP systems. The population of this study is the accountants working in Jakarta. The data are collected from ERP users in several companies in Jakarta by using a questionnaire with snowball sampling method. As much as 282 respondents return the questionnaire. The analysis of the proposed model is done by Partial Least Square (PLS). The results of the analysis provide support to the proposed model that accounting benefits, operational benefits, individual productivity, and managerial benefits are indicators that measure user satisfaction of ERP systems. The expected theoretical contribution of the results of this study is to provide insight into the system user satisfaction model, apart from the practical contribution for ERP provider companies for paying attention to the factors affecting ERP user satisfaction

Using Performance Measurement Models for Benefit Realization With Enterprise Systems - The Queensland Government Approach (Case Study)

A range of influences, technical and organizational, has encouraged the wide spread adaption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in the many cases failed to provide the expected benefits to organizations. This paper presents ongoing research, which analyzes the benefits realization approach of the Queensland Government. This approach applies a modified Balance Scorecard. First, history and background of Queensland Government’s Enterprise Systems initiative is introduced. Second, the most common reasons for ES under performance are related. Third, relevant performance measurement models and the Balanced Scorecard in particular are discussed. Finally, the Queensland Government initiative is evaluated in light of this overview of current work in the area. In the current and future work, the authors aim to use their active involvement in Queensland Government’s benefits realization initiative for an Action Research based project investigating the appropriateness of the Balanced Scorecard for the purposes of Enterprise Systems benefits realization

RFID in the supply chain: lessons from European early adopters

Purpose Radio frequency identification (RFID) is increasingly being presented as a technology with the potential to improve supply chain performance, but empirical evidence from early adopters is sparse. This paper aims to rectify this scarcity and contribute to a more informed discussion in and between academic and practitioner communities. Design/Methodology/Approach The paper is based on a conceptual model of factors influencing the success of adoption efforts. It then reports the results of a survey of 612 European supply chain managers, focusing on the 128 respondents who have begun RFID trials. Findings A significant influence on operational deployment is the presence of mandates from key customers requiring the technology’s use. Customer mandates also impact the anticipated benefits of a faster sales cycle and of enhanced systems integration, though the relationships are complex. By contrast, greater cost reduction benefits are anticipated in two industries where mandates are less common – industrial goods and logistics. Perceived organizational innovativeness positively impacts anticipated ROI from RFID. Companies adopting a ‘slap and ship’ approach are less likely to anticipate pricing benefits than those integrating RFID into enterprise systems Research Limitations/Implications The limitations of the paper include the limited sample size of early adopters. In addition, qualitative research is needed into RFID supply chain applications and into different approaches to IS integration of RFID, to inform future survey work. Practical Implications This paper informs supply chain managers and senior decision makers who are examining the potential of RFID technology. It offers guidance on what issues to look for when adopting this technology, approaches to take and the benefits that might be accrued. Originality/Valuer This paper offers a major contribution to understanding the current status of the adoption of RFID in European supply chains. This understanding is put in the context of the wider literatures on supply chain management and the adoption of information systems and te

Enterprise Model Library for Business-IT-Alignment

The knowledge of the world is passed on through libraries. Accordingly, domain expertise and experiences should also be transferred within an enterprise by a knowledge base. Therefore, models are an established medium to describe good practices for complex systems, processes, and interconnections. However, there is no structured and detailed approach for a design of an enterprise model library. The objective of this work is the reference architecture of a repository for models with function of reuse. It includes the design of the data structure for filing, the processes for administration and possibilities for usage. Our approach enables consistent mapping of requirements into models via meta-data attributes. Furthermore, the adaptation of reference architectures in specific use cases as well as a reconciliation of interrelationships is enabled. A case study with industry demonstrates the practical benefits of reusing work already done. It provides an organization with systematic access to specifications, standards and guidelines. Thus, further development is accelerated and supported in a structured manner, while complexity remains controllable. The presented approach enriches various enterprise architecture frameworks. It provides benefits for development based on models

Incorporating the elements of the mase methodology into agent open

Enterprise-wide, web-based systems can be assisted in their construction by the use of agents and an agent-oriented methodology. As part of an extensive research programme to create such an AO methodology by combining the benefits of method engineering and existing object-oriented frameworks (notably the OPF), we have analysed here contributions to the OPF repository of process components from the MASE agent-oriented methodology, identifying three new Tasks, one additional Technique and two new Work Products