Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study

In this study we report on the benefits achieved from enterprise systems implementations. Building on the existing research this paper uses the expectation-benefits framework as an analytical lens to identify and understand realised benefits. The study comprises 14 empirical case studies that focus on projects to extend existing ERP and CRM implementations. The work serves two key objectives. First to gain greater insights into the range and scope of realised benefits and second to further validate the exp-ben framework. Benefits are identifed in all four areas of the exp-ben framework. Most notable is the continued focus on achieving integration and in the improvement of information quality and better business intelligence

Effective IT Governance Implementation with Vital Determinants

According to company oversight in contemporary business, IT performs as the foundation of business operations in most organizations with worldwide promotion in IT governance implementation. Based on the universal research papers, there are various IT governance frameworks with different outcomes of IT governance implementation. Most results are reported only success and failure which haven’t yet cleared. With regard to insufficient information, it is complicated to identify. This research aims to benefit the proposed research framework by presenting the constituent elements in IT governance implementation which reflects a structural, top-down understanding between organization, people, and IT in gaining better internal relationships within organization. The Duality of Technology (Orlikowski et al. 1991) and the Adaptive Structuration Theory (De- Sanctis et al. 1994) are selected to develop the proposed research framework to deliver a proposed research framework for investigating effective IT governance implementation

Business benefits and challenges of a multiple ERP landscape

Enterprise Resource Planning (ERP) systems are complex software systems which are expensive and risky to implement. Yet many organisations still struggle to produce strong business cases and the post implementation of ERP and the benefits that accrue to organisations is under studied. While ERP systems were designed to replace most business applications with one centralized system, organisations are increasingly implementing multiple ERP systems. In a multiple ERP landscape, there is less clarity on what benefits can accrue to organisations and whether the ERP investment is justified. This paper describes some ERP implementation challenges which an organisation with a multiple ERP landscape experienced and identifies the drivers for a multiple ERP landscape, it then compares published business benefits from organisations who have a traditional single ERP landscape to business benefits identified at the organisation. This single case study was performed at a financial services organisations in South Africa. This interpretive qualitative research followed a predominantly deductive approach. Fewer benefits accrued to the organisation with a multiple ERP landscape when compared to benefits from a traditional single ERP landscape and the differences are described in this paper. The study found that the achievement of strategic, organisational and infrastructural benefits are substantially compromised. The study contributes to post ERP implementation research and ERP benefits research. The findings will assist organisations when considering the business case for different ERP landscapes

How Information System Investment Evaluation Being Initiated: An Actor Network Theory Perspective

Determining whether investments in information technology (IT) have an impact on firm performance has been and continues to be a major problem for information systems researchers and practitioners. To better understand the often far-reaching implications associated with technology investment and interrelated IS evaluation, this study follows actor-network theory (ANT) as a lens and interpretive case study as a methodology to understand how Information System investment ideas being initiated in the developing country context of Jordan.The purpose of applying ANT is to produce an initial functional outline of the different actors—human, nonhuman, technical, social and cultural—that interact in the actor network. With respect to IS investment, examination of the interactions surrounding the idea of IS investment will provide information on many important issues and on the relationships between human and nonhuman actors. This paper seeks to make a contribution through exploring IS system idea initiations from the perspective of actor-network theory. In addressing the above issues the study serves an important objective which is to provide valuable insights regarding the way that investments ideas are initiated, which is currently lacking in both the information systems and the management literature. Keywords: actor-network theory, Information systems, Information technology, IS investment, IS Evaluatio

Management der Nutzenrealisierung aus Informationstechnologie

Seit 30 Jahren beschäftigt sich die WI-Forschung mit dem Thema „Nutzen aus dem Einsatz von Informationstechnologie“. Über die Jahre sind viele Publikationen erschienen, die unterschiedliche Ausrichtungen, Begriffe und Konzepte verwenden. Der vorliegende Beitrag schafft in einem ersten Schritt einen Überblick über einen Teil der vorhandenen Literatur. Im zweiten Schritt wird ein Modell zur gezielten Realisierung von Nutzen (das NuRITModell) vorgestellt, das existierende Ansätze in einem integrierten Ansatz für Wissenschaft und Praxis nutzbar machen will

Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries

Small and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP implementations at SMEs is estimated to be between 40 and 60 percent. This high rate of failure, together with the resultant impact on SMEs and the consequences for national development is a cause for concern. In order to address this concern, this study aims to explore how SMEs develop their business cases, as well as how the benefits, risks and costs of ERP systems are realised in SMEs. Companies need a clear vision and convincing reasons when they adopt ERP systems. The study used the qualitative research method. Cases from South Africa and Zimbabwe were investigated in a cross-sectional study. Data was collected through semi-structured interviews and analysed using elements of thematic data analysis, grounded theory, and a general inductive approach to analysis. The Design Reality Gap Model formed a theoretical base and was used as lens for data collection and analysis

Proceedings der 11. Internationalen Tagung Wirtschaftsinformatik (WI2013) - Band 1

The two volumes represent the proceedings of the 11th International Conference on Wirtschaftsinformatik WI2013 (Business Information Systems). They include 118 papers from ten research tracks, a general track and the Student Consortium. The selection of all submissions was subject to a double blind procedure with three reviews for each paper and an overall acceptance rate of 25 percent. The WI2013 was organized at the University of Leipzig between February 27th and March 1st, 2013 and followed the main themes Innovation, Integration and Individualization.:Track 1: Individualization and Consumerization Track 2: Integrated Systems in Manufacturing Industries Track 3: Integrated Systems in Service Industries Track 4: Innovations and Business Models Track 5: Information and Knowledge ManagementDie zweibändigen Tagungsbände zur 11. Internationalen Tagung Wirtschaftsinformatik (WI2013) enthalten 118 Forschungsbeiträge aus zehn thematischen Tracks der Wirtschaftsinformatik, einem General Track sowie einem Student Consortium. Die Selektion der Artikel erfolgte nach einem Double-Blind-Verfahren mit jeweils drei Gutachten und führte zu einer Annahmequote von 25%. Die WI2013 hat vom 27.02. - 01.03.2013 unter den Leitthemen Innovation, Integration und Individualisierung an der Universität Leipzig stattgefunden.:Track 1: Individualization and Consumerization Track 2: Integrated Systems in Manufacturing Industries Track 3: Integrated Systems in Service Industries Track 4: Innovations and Business Models Track 5: Information and Knowledge Managemen

ERP system implementation in small and medium-sized enterprises

This thesis presents a study of Enterprise Resource Planning (ERP) system implementation in small and medium-sized enterprises (SMEs). Compared to large enterprises, SMEs represent fundamentally different environments, with a number of characteristics typifying the SME context. Because of these distinguishing differences, the findings from studies of ERP implementation in large enterprises cannot be fully applied to SMEs. The purpose of this research project is to explore the influences of the SME context on the ERP system implementation, addressing the following overall research question: How does the SME context affect ERP system implementation? The implementation term in this thesis refers to the entire ERP life-cycle, denoting the complete implementation process. A qualitative exploratory research approach is applied to answer the research question. The research is conducted through a combination of literature review and case study research. The empirical part comprises a multiple case study of ERP implementation in four SMEs. All four case organizations are privately owned SMEs in the Czech Republic. The research strategy applied is to investigate influences of the contextual factors on various activities across the ERP life-cycle. A list of characteristics, which typify the SME context and could potentially influence on ERP implementation, is synthesized from relevant literature. The SME characteristics are grouped into three contextual dimensions: organizational, environmental, and technological. Then, the influences of the SME characteristics on various activities across the ERP life-cycle are explored. To organize the findings, a six stage model of the ERP-life cycle is adopted. A detailed cross-case analysis is conducted, identifying similar and contrasting findings between the cases. The research results are presented in five articles published in international conference proceedings and journals. The purpose of this thesis summary is to integrate and discuss the results presented in the publications in a coherent way. The thesis contributes to four research areas. First, the study contributes to the research stream on contextual influences on ERP system implementation, with particular focus on the influence of the SME context. The ownership type and limited resources were identified as the most influential characteristics of the SME context. Furthermore, an early stage of organizational growth and obsolete legacy systems influenced several issues

Factors that Affect Faculty Use of Course Management Systems in Traditional Courses at Private 4-year Historically Black Colleges and Universities: An Empirical Approach

The use of information technology to supplement and enhance teaching is prevalent in many higher education institutions (HEIs). HEIs throughout the United States have invested in course management systems (CMS); however, despite heavy investments, faculty use of such systems is limited. Many studies were conducted on the use of CMS in HEIs, but they concentrated on faculty use of such systems at non-Historically Black Colleges and Universities (non-HBCUs). Little has been done on the use of CMS in HBCUs. The goal of this study was to examine factors that affect faculty use of CMS in traditional courses at HBCUs. Facilitating conditions (infrastructural and technical support, training), computer efficacy, perceived usefulness, perceived ease of use, and attitude toward technology were examined to see how they affect faculty use of CMS in private 4-year HBCUs. Additionally, this study used the survey methodology to collect information from faculty at eleven private 4-year HBCUs. The survey was designed using the Davis Technology Acceptance Model (TAM) instrument, which has been tested and estimated as valid and reliable for its usefulness in developing a predictive model on the acceptance of technology. Other factors that measure support, training, and self-efficacy were added to the survey. The intent of this study was to develop a predictive model on the factors that affect faculty use of CMS in traditional courses in private 4-year HBCUs. A Likert-type scale survey instrument was administered to faculty at the eleven private 4-year HBCUs via the Web. This study contributed to existing research on CMS. The findings of this study supported the TAM model; the infrastructural support, technical support, training and self-efficacy all predicted both perceived ease of use and perceived usefulness toward CMS. It also found that both perceived ease of use and perceived usefulness predicted attitude toward CMS, and finally both perceived ease of use and perceived usefulness serve as mediators between infrastructural support, technical support, training, self-efficacy and attitude toward CMS. This study provided base knowledge on factors that affect use of CMS at HBCUs, and will help administrators and faculty at HBCUs use CMS more effectively

Usage of Enterprise Resource Planning Systems in Higher Education Institutions in Pakistan

The purpose of this empirical study is to examine the usage of Enterprise Resource Planning Systems (ERPS) in Higher Education Institutes (HEIs). Recently, rapid growth in information technology services compels developing countries to emerge as an information-based society. This emergence corresponds with the calls of researchers to address ERPS (Abbas, 2011). However, there is a scarcity of efforts by researchers to identify the factors contributing to the usage of ERPS at the organisational, departmental and end-user layer in HEIs. To fill this gap, this research develops a Multi-Layer Usage Model (MLUM) to determine the factors of ERPS usage across the organisational, departmental and individual levels of HEIs. The theoretical foundation of this study is adapted from unified theory of acceptance and use of technology developed by Venkatesh et al (2003). The study is unique in many respects. Firstly, it offers a newly developed multi-level conceptual model that is tested empirically using three distinct questionnaires; one for each layer. A large primary dataset, 1317 responses, is collected through three questionnaire from 18 higher education institutions in Pakistan; 86 responses from the organisational layer, 143 from the departmental layer and 1088 from the end-user layer. Structural equation modelling is used to analyse the effect of factors at three layers contributing to the usage of ERPS. Furthermore, the models are refined by applying extensions of structural equation modelling. Results suggest that at the organisational layer human resource availability, tolerance for risks and conflicts, collegial support and collaboration and decision making and control are significant and contributed towards ERPS usage while at the end-user layer behavioural intentions and motivation were insignificant and were therefore, removed from the model. This study contributes to theory development regarding usage of innovations in the under-researched context of HEIs. It also provides indigenous manifestations of ERPS usage that may be used by policy-makers