Towards End-to-End spoken intent recognition in smart home

International audienceVoice based interaction in a smart home has become a feature of many industrial products. These systems react to voice commands, whether it is for answering a question, providing music or turning on the lights. To be efficient, these systems must be able to extract the intent of the user from the voice command. Intent recognition from voice is typically performed through automatic speech recognition (ASR) and intent classification from the transcriptions in a pipeline. However, the errors accumulated at the ASR stage might severely impact the intent classifier. In this paper, we propose an End-to-End (E2E) model to perform intent classification directly from the raw speech input. The E2E approach is thus optimized for this specific task and avoids error propagation. Furthermore, prosodic aspects of the speech signal can be exploited by the E2E model for intent classification (e.g., question vs imperative voice). Experiments on a corpus of voice commands acquired in a real smart home reveal that the state-of-the art pipeline baseline is still superior to the E2E approach. However, using artificial data generation techniques we show that significant improvement to the E2E model can be brought to reach competitive performances. This opens the way to further research on E2E Spoken Language Understanding

SLU FOR VOICE COMMAND IN SMART HOME: COMPARISON OF PIPELINE AND END-TO-END APPROACHES

International audienceSpoken Language Understanding (SLU) is typically performedthrough automatic speech recognition (ASR) andnatural language understanding (NLU) in a pipeline. However,errors at the ASR stage have a negative impact on theNLU performance. Hence, there is a rising interest in End-to-End (E2E) SLU to jointly perform ASR and NLU. AlthoughE2E models have shown superior performance to modularapproaches in many NLP tasks, current SLU E2E modelshave still not definitely superseded pipeline approaches.In this paper, we present a comparison of the pipelineand E2E approaches for the task of voice command in smarthomes. Since there are no large non-English domain-specificdata sets available, although needed for an E2E model, wetackle the lack of such data by combining Natural LanguageGeneration (NLG) and text-to-speech (TTS) to generateFrench training data. The trained models were evaluatedon voice commands acquired in a real smart home with severalspeakers. Results show that the E2E approach can reachperformances similar to a state-of-the art pipeline SLU despitea higher WER than the pipeline approach. Furthermore,the E2E model can benefit from artificially generated data toexhibit lower Concept Error Rates than the pipeline baselinefor slot recognition

Code-Switched Urdu ASR for Noisy Telephonic Environment using Data Centric Approach with Hybrid HMM and CNN-TDNN

Call Centers have huge amount of audio data which can be used for achieving valuable business insights and transcription of phone calls is manually tedious task. An effective Automated Speech Recognition system can accurately transcribe these calls for easy search through call history for specific context and content allowing automatic call monitoring, improving QoS through keyword search and sentiment analysis. ASR for Call Center requires more robustness as telephonic environment are generally noisy. Moreover, there are many low-resourced languages that are on verge of extinction which can be preserved with help of Automatic Speech Recognition Technology. Urdu is the $10^{th}$ most widely spoken language in the world, with 231,295,440 worldwide still remains a resource constrained language in ASR. Regional call-center conversations operate in local language, with a mix of English numbers and technical terms generally causing a "code-switching" problem. Hence, this paper describes an implementation framework of a resource efficient Automatic Speech Recognition/ Speech to Text System in a noisy call-center environment using Chain Hybrid HMM and CNN-TDNN for Code-Switched Urdu Language. Using Hybrid HMM-DNN approach allowed us to utilize the advantages of Neural Network with less labelled data. Adding CNN with TDNN has shown to work better in noisy environment due to CNN's additional frequency dimension which captures extra information from noisy speech, thus improving accuracy. We collected data from various open sources and labelled some of the unlabelled data after analysing its general context and content from Urdu language as well as from commonly used words from other languages, primarily English and were able to achieve WER of 5.2% with noisy as well as clean environment in isolated words or numbers as well as in continuous spontaneous speech.Comment: 32 pages, 19 figures, 2 tables, preprin

M2H-GAN: A GAN-based Mapping from Machine to Human Transcripts for Speech Understanding

International audienceDeep learning is at the core of recent spoken language understanding (SLU) related tasks. More precisely, deep neu-ral networks (DNNs) drastically increased the performances of SLU systems, and numerous architectures have been proposed. In the real-life context of theme identification of telephone conversations , it is common to hold both a human, manual (TRS) and an automatically transcribed (ASR) versions of the conversations. Nonetheless, and due to production constraints, only the ASR transcripts are considered to build automatic classi-fiers. TRS transcripts are only used to measure the performances of ASR systems. Moreover, the recent performances in term of classification accuracy, obtained by DNN related systems are close to the performances reached by humans, and it becomes difficult to further increase the performances by only considering the ASR transcripts. This paper proposes to dis-tillates the TRS knowledge available during the training phase within the ASR representation, by using a new generative adver-sarial network called M2H-GAN to generate a TRS-like version of an ASR document, to improve the theme identification performances

Speech and natural language processing for the assessment of customer satisfaction and neuro-degenerative diseases

ABSTRACT: Nowadays, the interest in the automatic analysis of speech and text in different scenarios have been increasing. Currently, acoustic analysis is frequently used to extract non-verbal information related to para-linguistic aspects such as articulation and prosody. The linguistic analysis focuses on capturing verbal information from written sources, which can be suitable to evaluate customer satisfaction, or in health-care applications to assess the state of patients under depression or other cognitive states. In the case of call-centers many of the speech recordings collected are related to the opinion of the customers in different industry sectors. Only a small proportion of these calls are evaluated, whereby these processes can be automated using acoustic and linguistic analysis. In the assessment of neuro-degenerative diseases such as Alzheimer's Disease (AD) and Parkinson's Disease (PD), the symptoms are progressive, directly linked to dementia, cognitive decline, and motor impairments. This implies a continuous evaluation of the neurological state since the patients become dependent and need intensive care, showing a decrease of the ability from individual activities of daily life. This thesis proposes methodologies for acoustic and linguistic analyses in different scenarios related to customer satisfaction, cognitive disorders in AD, and depression in PD. The experiments include the evaluation of customer satisfaction, the assessment of genetic AD, linguistic analysis to discriminate PD, depression assessment in PD, and user state modeling based on the arousal-plane for the evaluation of customer satisfaction, AD, and depression in PD. The acoustic features are mainly focused on articulation and prosody analyses, while linguistic features are based on natural language processing techniques. Deep learning approaches based on convolutional and recurrent neural networks are also considered in this thesis

Design of a Controlled Language for Critical Infrastructures Protection

We describe a project for the construction of controlled language for critical infrastructures protection (CIP). This project originates from the need to coordinate and categorize the communications on CIP at the European level. These communications can be physically represented by official documents, reports on incidents, informal communications and plain e-mail. We explore the application of traditional library science tools for the construction of controlled languages in order to achieve our goal. Our starting point is an analogous work done during the sixties in the field of nuclear science known as the Euratom Thesaurus.JRC.G.6-Security technology assessmen

Temporal Information in Data Science: An Integrated Framework and its Applications

Data science is a well-known buzzword, that is in fact composed of two distinct keywords, i.e., data and science. Data itself is of great importance: each analysis task begins from a set of examples. Based on such a consideration, the present work starts with the analysis of a real case scenario, by considering the development of a data warehouse-based decision support system for an Italian contact center company. Then, relying on the information collected in the developed system, a set of machine learning-based analysis tasks have been developed to answer specific business questions, such as employee work anomaly detection and automatic call classification. Although such initial applications rely on already available algorithms, as we shall see, some clever analysis workflows had also to be developed. Afterwards, continuously driven by real data and real world applications, we turned ourselves to the question of how to handle temporal information within classical decision tree models. Our research brought us the development of J48SS, a decision tree induction algorithm based on Quinlan's C4.5 learner, which is capable of dealing with temporal (e.g., sequential and time series) as well as atemporal (such as numerical and categorical) data during the same execution cycle. The decision tree has been applied into some real world analysis tasks, proving its worthiness. A key characteristic of J48SS is its interpretability, an aspect that we specifically addressed through the study of an evolutionary-based decision tree pruning technique. Next, since a lot of work concerning the management of temporal information has already been done in automated reasoning and formal verification fields, a natural direction in which to proceed was that of investigating how such solutions may be combined with machine learning, following two main tracks. First, we show, through the development of an enriched decision tree capable of encoding temporal information by means of interval temporal logic formulas, how a machine learning algorithm can successfully exploit temporal logic to perform data analysis. Then, we focus on the opposite direction, i.e., that of employing machine learning techniques to generate temporal logic formulas, considering a natural language processing scenario. Finally, as a conclusive development, the architecture of a system is proposed, in which formal methods and machine learning techniques are seamlessly combined to perform anomaly detection and predictive maintenance tasks. Such an integration represents an original, thrilling research direction that may open up new ways of dealing with complex, real-world problems.Data science is a well-known buzzword, that is in fact composed of two distinct keywords, i.e., data and science. Data itself is of great importance: each analysis task begins from a set of examples. Based on such a consideration, the present work starts with the analysis of a real case scenario, by considering the development of a data warehouse-based decision support system for an Italian contact center company. Then, relying on the information collected in the developed system, a set of machine learning-based analysis tasks have been developed to answer specific business questions, such as employee work anomaly detection and automatic call classification. Although such initial applications rely on already available algorithms, as we shall see, some clever analysis workflows had also to be developed. Afterwards, continuously driven by real data and real world applications, we turned ourselves to the question of how to handle temporal information within classical decision tree models. Our research brought us the development of J48SS, a decision tree induction algorithm based on Quinlan's C4.5 learner, which is capable of dealing with temporal (e.g., sequential and time series) as well as atemporal (such as numerical and categorical) data during the same execution cycle. The decision tree has been applied into some real world analysis tasks, proving its worthiness. A key characteristic of J48SS is its interpretability, an aspect that we specifically addressed through the study of an evolutionary-based decision tree pruning technique. Next, since a lot of work concerning the management of temporal information has already been done in automated reasoning and formal verification fields, a natural direction in which to proceed was that of investigating how such solutions may be combined with machine learning, following two main tracks. First, we show, through the development of an enriched decision tree capable of encoding temporal information by means of interval temporal logic formulas, how a machine learning algorithm can successfully exploit temporal logic to perform data analysis. Then, we focus on the opposite direction, i.e., that of employing machine learning techniques to generate temporal logic formulas, considering a natural language processing scenario. Finally, as a conclusive development, the architecture of a system is proposed, in which formal methods and machine learning techniques are seamlessly combined to perform anomaly detection and predictive maintenance tasks. Such an integration represents an original, thrilling research direction that may open up new ways of dealing with complex, real-world problems