A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

SWI-Prolog and the Web

Where Prolog is commonly seen as a component in a Web application that is either embedded or communicates using a proprietary protocol, we propose an architecture where Prolog communicates to other components in a Web application using the standard HTTP protocol. By avoiding embedding in external Web servers development and deployment become much easier. To support this architecture, in addition to the transfer protocol, we must also support parsing, representing and generating the key Web document types such as HTML, XML and RDF. This paper motivates the design decisions in the libraries and extensions to Prolog for handling Web documents and protocols. The design has been guided by the requirement to handle large documents efficiently. The described libraries support a wide range of Web applications ranging from HTML and XML documents to Semantic Web RDF processing. To appear in Theory and Practice of Logic Programming (TPLP)Comment: 31 pages, 24 figures and 2 tables. To appear in Theory and Practice of Logic Programming (TPLP

Specification of high-level application programming interfaces (SemSorGrid4Env)

This document defines an Application Tier for the SemsorGrid4Env project. Within the Application Tier we distinguish between Web Applications - which provide a User Interface atop a more traditional Service Oriented Architecture - and Mashups which are driven by a REST API and a Resource Oriented Architecture. A pragmatic boundary is set to enable initial development of Web Applications and Mashups; as the project progresses an evaluation and comparison of the two paradigms may lead to a reassessment of where each can be applied within the project, with the experience gained providing a basis for general guidelines and best practice. Both Web Applications and Mashups are designed and delivered through an iterative user-centric process; requirements generated by the project case studies are a key element of this approach

On the Use of XML in Medical Imaging Web-Based Applications

The rapid growth of digital technology in medical fields over recent years has increased the need for applications able to manage patient medical records, imaging data, and chart information. Web-based applications are implemented with the purpose to link digital databases, storage and transmission protocols, management of large volumes of data and security concepts, allowing the possibility to read, analyze, and even diagnose remotely from the medical center where the information was acquired. The objective of this paper is to analyze the use of the Extensible Markup Language (XML) language in web-based applications that aid in diagnosis or treatment of patients, considering how this protocol allows indexing and exchanging the huge amount of information associated with each medical case. The purpose of this paper is to point out the main advantages and drawbacks of the XML technology in order to provide key ideas for future web-based applicationsPeer ReviewedPostprint (author's final draft

BlogForever D2.4: Weblog spider prototype and associated methodology

The purpose of this document is to present the evaluation of different solutions for capturing blogs, established methodology and to describe the developed blog spider prototype

Interoperability of Information Systems and Heterogenous Databases Using XML

Interoperabilily of information systerrrs is the most critical issue facing businesse! that need to access information from multiple idormution systems on tlifferent environments ancl diverse platforms. Interoperability has been a basic requirement for the modern information systems in a competitive and volatile business environment, particularly with the advent of distributed network system and the growing relevance of inter-network communications. Our objective in tltis paper is to develop a comprehensiveframework tofacilitate interoperability smong distributed and heterogeneous information systems and to develop prototype software to validate tlte application of XML in interoperability of infurmation systems and databases

XML Security in Certificate Management - XML Certificator

The trend of rapid growing use of XML format in data/document management system reveals that security measures should be urgently considered into next generation's data/document systems. This paper presents a new certificate management system developed on the basis of XML security mechanisms. The system is supported by the theories of XML security as well as Object oriented technology and database. Finally it has been successfully implemented in using C&#, SQL, XML signature and XML encryption. An implementation metrics is evidently presented