KACST Arabic Text Classification Project: Overview and Preliminary Results

Electronically formatted Arabic free-texts can be found in abundance these days on the World Wide Web, often linked to commercial enterprises and/or government organizations. Vast tracts of knowledge and relations lie hidden within these texts, knowledge that can be exploited once the correct intelligent tools have been identified and applied. For example, text mining may help with text classification and categorization. Text classification aims to automatically assign text to a predefined category based on identifiable linguistic features. Such a process has different useful applications including, but not restricted to, E-Mail spam detection, web pages content filtering, and automatic message routing. In this paper an overview of King Abdulaziz City for Science and Technology (KACST) Arabic Text Classification Project will be illustrated along with some preliminary results. This project will contribute to the better understanding and elaboration of Arabic text classification techniques

A NOVEL ARABIC CORPUS FOR TEXT CLASSIFICATION USING DEEP LEARNING AND WORD EMBEDDING

Over the last years, Natural Language Processing (NLP) for Arabic language has obtained increasing importance due to the massive textual information available online in an unstructured text format, and its capability in facilitating and making information retrieval easier. One of the widely used NLP task is “Text Classification”. Its goal is to employ machine learning technics to automatically classify the text documents into one or more predefined categories. An important step in machine learning is to find suitable and large data for training and testing an algorithm. Moreover, Deep Learning (DL), the trending machine learning research, requires a lot of data and needs to be trained with several different and challenging datasets to perform to its best. Currently, there are few available corpora used in Arabic text categorization research. These corpora are small and some of them are unbalanced or contains redundant data. In this paper, a new voluminous Arabic corpus is proposed. This corpus is collected from 16 Arabic online news portals using an automated web crawling process. Two versions are available: the first is imbalanced and contains 3252934 articles distributed into 8 predefined categories. This version can be used to generate Arabic word embedding; the second is balanced and contains 720000 articles also distributed into 8 predefined categories with 90000 each. It can be used in Arabic text classification research. The corpus can be made available for research purpose upon request. Two experiments were conducted to show the impact of dataset size and the use of word2vec pre-trained word embedding on the performance of Arabic text classification using deep learning model

Temporal Attention-Gated Model for Robust Sequence Classification

Typical techniques for sequence classification are designed for well-segmented sequences which have been edited to remove noisy or irrelevant parts. Therefore, such methods cannot be easily applied on noisy sequences expected in real-world applications. In this paper, we present the Temporal Attention-Gated Model (TAGM) which integrates ideas from attention models and gated recurrent networks to better deal with noisy or unsegmented sequences. Specifically, we extend the concept of attention model to measure the relevance of each observation (time step) of a sequence. We then use a novel gated recurrent network to learn the hidden representation for the final prediction. An important advantage of our approach is interpretability since the temporal attention weights provide a meaningful value for the salience of each time step in the sequence. We demonstrate the merits of our TAGM approach, both for prediction accuracy and interpretability, on three different tasks: spoken digit recognition, text-based sentiment analysis and visual event recognition.Comment: Accepted by CVPR 201

Identity and Granularity of Events in Text

In this paper we describe a method to detect event descrip- tions in different news articles and to model the semantics of events and their components using RDF representations. We compare these descriptions to solve a cross-document event coreference task. Our com- ponent approach to event semantics defines identity and granularity of events at different levels. It performs close to state-of-the-art approaches on the cross-document event coreference task, while outperforming other works when assuming similar quality of event detection. We demonstrate how granularity and identity are interconnected and we discuss how se- mantic anomaly could be used to define differences between coreference, subevent and topical relations.Comment: Invited keynote speech by Piek Vossen at Cicling 201

Productivity Measurement of Call Centre Agents using a Multimodal Classification Approach

Call centre channels play a cornerstone role in business communications and transactions, especially in challenging business situations. Operations’ efficiency, service quality, and resource productivity are core aspects of call centres’ competitive advantage in rapid market competition. Performance evaluation in call centres is challenging due to human subjective evaluation, manual assortment to massive calls, and inequality in evaluations because of different raters. These challenges impact these operations' efficiency and lead to frustrated customers. This study aims to automate performance evaluation in call centres using various deep learning approaches. Calls recorded in a call centre are modelled and classified into high- or low-performance evaluations categorised as productive or nonproductive calls. The proposed conceptual model considers a deep learning network approach to model the recorded calls as text and speech. It is based on the following: 1) focus on the technical part of agent performance, 2) objective evaluation of the corpus, 3) extension of features for both text and speech, and 4) combination of the best accuracy from text and speech data using a multimodal structure. Accordingly, the diarisation algorithm extracts that part of the call where the agent is talking from which the customer is doing so. Manual annotation is also necessary to divide the modelling corpus into productive and nonproductive (supervised training). Krippendorff’s alpha was applied to avoid subjectivity in the manual annotation. Arabic speech recognition is then developed to transcribe the speech into text. The text features are the words embedded using the embedding layer. The speech features make several attempts to use the Mel Frequency Cepstral Coefficient (MFCC) upgraded with Low-Level Descriptors (LLD) to improve classification accuracy. The data modelling architectures for speech and text are based on CNNs, BiLSTMs, and the attention layer. The multimodal approach follows the generated models to improve performance accuracy by concatenating the text and speech models using the joint representation methodology. The main contributions of this thesis are: • Developing an Arabic Speech recognition method for automatic transcription of speech into text. • Drawing several DNN architectures to improve performance evaluation using speech features based on MFCC and LLD. • Developing a Max Weight Similarity (MWS) function to outperform the SoftMax function used in the attention layer. • Proposing a multimodal approach for combining the text and speech models for best performance evaluation