Supporting Salespersons CRM Efforts through Location Based Mobile Support Systems

The paper aims at assessing how can location based mobile support systems support salespersons´ CRM efforts when they are operating within a highly mobile work environment. The paper is structured as follows. In the first section the paper conceptualises key properties of location based mobile support systems. It then introduces the dual role of salespeople in CRM through a brief literature review. A fourth section suggests potential mobile location services and applications that can support salespersons in performing effectively their everyday CRM tasks and links such applications to the determinant of salespersons´ performance. The papers concludes with some remarks and suggests some areas of further researc

A Novel Architecture for Mobile Distributed Trie Hashing System

International audienceScalable and Distributed Data Structures (SDDS) are a class of data structures completely dedicated to distributed environments. They allow the management of large amounts of data while maintaining steady and optimum performances. Several families of SDDS have been proposed: LH*, RP*, DRT*, CTH*. None of these SDDS deals with the mobile environment. In this paper we present a novel architecture that uses a scalable and distributed data structure to manage insert/find/range query operations for mobile clients. We describe the design and the implementation of a mobile CTH* prototype. Our experimental results prove the validity of the design choices and show interesting access performances. The capabilities of the mobile CTH* platform offer new perspectives for high performance and ubiquitous data intensive applications

Privacy aware key establishment for publish/subscribe infrastructures in Ubiquitous environments

Ubiquitous Computing, UbiComp, is a vision of embedding computing to every aspect of our day to day life. In ubiquitous computing, interaction among communicating entities exists in highly dynamic, large scale and failure prone environments. Publish/Subscribe interaction paradigm, Pub/Sub, can be used to decouple interacting entities in ubiquitous environments by delivering events based on users interests. In this scenario, securing events dissemination and protecting users' privacy are essential requirements for ubiquitous applications. In this thesis, we propose an encryption key establishment scheme for encrypting disseminated events in ubiquitous Pub/Sub infrastructures. The proposed key establishment scheme considers the dynamism, scalability and failure tolerance issues of ubiquitous environments. More importantly, the generated encryption keys reflect multi level access control polices, which is important to enforce users' privacy polices

Yhteisöllinen energiatehokkuus mobiililaitteilla

We have created a mobile energy measurement application and gathered energy measurement data from over 725,000 devices, running over 300,000 applications, in heterogeneous environments, and constructed models of what is normal in each context for each application. We have used this data to find energy abnormalities in the wild, and provide users of our application advice on how to deal with them. These abnormalities cannot be discovered in laboratory conditions due to the rich interaction of the smartphone and its operating environment. Employing a collaborative mobile energy awareness application with thousands of users allows us to gather a large amount of data in a short time. Such a large and diverse dataset has helped us answer many research questions. Our work is the first collaborative approach in the area of mobile energy debugging. Information received from each device running our application improves the advice given to other users running the same applications. The author has developed a context data gathering hub for smartphones, discovered the need for a common API that unifies network connectivity, energy awareness, and user experience, and investigated the impact of mobile collaborative energy awareness applications, to find previously unknown energy bugs on smartphones, and to improve users' knowledge of smartphone energy behavior.Viime vuosien aikana älypuhelinten laitteistot ovat kehittyneet entistä tehokkaammiksi, mutta akkuteknologia ei ole kehittynyt yhtä nopeasti. Tämä on synnyttänyt tarpeen tehostaa sekä laitteiston että ohjelmiston energiatehokkuutta. Älypuhelimen energiatehokkuuden optimointi on haastavaa, koska toimintaympäristö on moninainen ja käsittää paitsi laitteiston ja sen asetukset, niin myös sovellukset, jotka käyttävät laitteiston toimintoja. Tässä väitöstyössä on keskitytty mobiililaitteiden energiaongelmien ja poikkeamien löytämiseen ja niiden korjaamiseen. Väitöskirja käsittelee yhteisöllisen metodin käyttöä energiankulutukseen liittyvien epätehokkuuksien löytämisessä ja korjaamisessa mobiililaitteilla. Tätä metodia on ensimmäistä kertaa sovellettu mobiililaitteille väitöstyöhön liittyvässä Carat-projektissa. Projektissa on luotu energianmittaussovellus mobiililaitteille ja kerätty energiamittauksia yli 725 000 laitteelta ja 300 000 sovelluksesta monipuolisissa ympäristöissä. Näiden pohjalta on tehty malleja sovellusten normaalista energiankulutuksesta eri konteksteissa. Tietojen ja mallien avulla on löydetty energiapoikkeavuuksia tavallisessa käytössä olevilta laitteilta ja annettu sovelluksen käyttäjille neuvoja poikkeavuuksien korjaamiseen. Väitöstyön aikana kerätty suurikokoinen ja monipuolinen aineisto on auttanut vastaamaan moniin kysymyksiin koskien älypuhelinten energiankulutusta arkikäytössä. Kaikkia poikkeavuuksia ei voida löytää laboratorio-olosuhteissa, sillä mobiililaitteen ympäristö vaikuttaa vahvasti sen toimintaan. Esitetty menetelmä on ensimmäinen, joka soveltaa yhteisöllistä lähestymistapaa mobiililaitteiden energiaongelmien löytämiseen. Kirjoittaja on kehittänyt kontekstitietojen keräysratkaisun älypuhelimille. Hän on huomannut tarpeen järjestelmälle, joka yhdistää mobiililaitteen tilanteen, käytön, energiatehokkuuden ja käyttäjäkokemuksen. Työssä on kehitetty uusi menetelmä energiapoikkeamien analyysiin yhteisöllisesti kerättyjen mittausten perusteella sekä tutkittu energiatehokkuussovellusten vaikutusta eri mobiililaitteilla. Näiden avulla on löydetty ennen tuntemattomia energiaongelmia älypuhelimista ja parannettu käyttäjien ymmärrystä älypuhelinten energiakäyttäytymisestä

Technological framework for ubiquitous interactions using context–aware mobile devices

This report presents research and development of dedicated system architecture, designed to enable its users to interact with each other as well as to access information on Points of Interest that exist in their immediate environment. This is accomplished through managing personal preferences and contextual information in a distributed manner and in real-time. The advantage of this system architecture is that it uses mobile devices, heterogeneous sensors and a selection of user interface paradigms to produce a sociotechnical framework to enhance the perception of the environment and promote intuitive interactions. The thrust of the work has been on software development and component integration. Iterative prototyping was adopted as a development method in order to effectively implement the users’ feedback and establish a platform for collaboration that closely meets the requirements and aids their decision-making process. The requirement acquisition was followed by the system-modelling phase in order to produce a robust software prototype. The implementation includes component-based development and extensive use of design patterns over native programming. Conclusively, the software product has become the means to evaluate differences in the use of mixed reality technologies in a ubiquitous scenario. The prototype can query a number of context sources such as sensors, or details of the personal profile, to acquire relevant data. The data (and metadata) is stored in opensource structures, so that they are accessible at every layer of the system architecture and at any time. By proactively processing the acquired context, the system can assist the users in their tasks (e.g. navigation) without explicit input – e.g. by simply creating a gesture with the device. However, advanced interaction with the application via the user interface is available for requests that are more complex. Representations of the real world objects, their spatial relations and other captured features of interest are visualised on scalable interfaces, ranging from 2D to 3D models and from photorealism to stylised clues and symbols. Two principal modes of operation have been implemented; one, using geo-referenced virtual reality models of the environment, updated in real time, and second, using the overlay of descriptive annotations and graphics on the video images of the surroundings, captured by a video camera. The latter is referred to as augmented reality. The continuous feed of the device position and orientation data, from the GPS receiver and the digital compass, into the application, makes the framework fit for use in unknown environments and therefore suitable for ubiquitous operation. This is one of the novelties of the proposed framework, because it enables a whole range of social, peer-to-peer interactions to take place. The scenarios of how the system could be employed to pursue these remote interactions and collaborative efforts on mobile devices are addressed in the context of urban navigation. The conceptual design and implementation of the novel location and orientation based algorithm for mobile AR are presented in detail. The system is, however, multifaceted and capable of supporting peer-to-peer exchange of information in a pervasive fashion, usable in various contexts. The modalities of these interactions are explored and laid out in several scenarios, but particularly in the context of user adoption. Two evaluation tasks took place. The preliminary evaluation examined certain aspects that influence user interaction while being immersed in a virtual environment, whereas the second summative evaluation compared the utility and certain usability aspects of the AR and VR interfaces

Application Requirements for Middleware for Mobile and Pervasive Systems

In this paper, we examine the requirements for future middleware to support mobile and pervasive applications and identify key research areas. We illustrate the research areas with requirements identified in two specific research projects concerning pervasive healthcare and home entertainment. I