User Review-Based Change File Localization for Mobile Applications

In the current mobile app development, novel and emerging DevOps practices (e.g., Continuous Delivery, Integration, and user feedback analysis) and tools are becoming more widespread. For instance, the integration of user feedback (provided in the form of user reviews) in the software release cycle represents a valuable asset for the maintenance and evolution of mobile apps. To fully make use of these assets, it is highly desirable for developers to establish semantic links between the user reviews and the software artefacts to be changed (e.g., source code and documentation), and thus to localize the potential files to change for addressing the user feedback. In this paper, we propose RISING (Review Integration via claSsification, clusterIng, and linkiNG), an automated approach to support the continuous integration of user feedback via classification, clustering, and linking of user reviews. RISING leverages domain-specific constraint information and semi-supervised learning to group user reviews into multiple fine-grained clusters concerning similar users' requests. Then, by combining the textual information from both commit messages and source code, it automatically localizes potential change files to accommodate the users' requests. Our empirical studies demonstrate that the proposed approach outperforms the state-of-the-art baseline work in terms of clustering and localization accuracy, and thus produces more reliable results.Comment: 15 pages, 3 figures, 8 table

Enhancing Mobile App User Understanding and Marketing with Heterogeneous Crowdsourced Data: A Review

© 2013 IEEE. The mobile app market has been surging in recent years. It has some key differentiating characteristics which make it different from traditional markets. To enhance mobile app development and marketing, it is important to study the key research challenges such as app user profiling, usage pattern understanding, popularity prediction, requirement and feedback mining, and so on. This paper reviews CrowdApp, a research field that leverages heterogeneous crowdsourced data for mobile app user understanding and marketing. We first characterize the opportunities of the CrowdApp, and then present the key research challenges and state-of-the-art techniques to deal with these challenges. We further discuss the open issues and future trends of the CrowdApp. Finally, an evolvable app ecosystem architecture based on heterogeneous crowdsourced data is presented

Translating Video Recordings of Mobile App Usages into Replayable Scenarios

Screen recordings of mobile applications are easy to obtain and capture a wealth of information pertinent to software developers (e.g., bugs or feature requests), making them a popular mechanism for crowdsourced app feedback. Thus, these videos are becoming a common artifact that developers must manage. In light of unique mobile development constraints, including swift release cycles and rapidly evolving platforms, automated techniques for analyzing all types of rich software artifacts provide benefit to mobile developers. Unfortunately, automatically analyzing screen recordings presents serious challenges, due to their graphical nature, compared to other types of (textual) artifacts. To address these challenges, this paper introduces V2S, a lightweight, automated approach for translating video recordings of Android app usages into replayable scenarios. V2S is based primarily on computer vision techniques and adapts recent solutions for object detection and image classification to detect and classify user actions captured in a video, and convert these into a replayable test scenario. We performed an extensive evaluation of V2S involving 175 videos depicting 3,534 GUI-based actions collected from users exercising features and reproducing bugs from over 80 popular Android apps. Our results illustrate that V2S can accurately replay scenarios from screen recordings, and is capable of reproducing $\approx$ 89% of our collected videos with minimal overhead. A case study with three industrial partners illustrates the potential usefulness of V2S from the viewpoint of developers.Comment: In proceedings of the 42nd International Conference on Software Engineering (ICSE'20), 13 page

The Role of User Reviews in App Updates:A Preliminary Investigation on App Release Notes*

Release planning for mobile apps has recently become an area of active research. Prior research in this area concentrated on the analysis of release notes and on tracking user reviews to support app evolution with issue trackers. However, little is known about the impact of user reviews on the evolution of mobile apps. Our work explores the role of user reviews in app updates based on release notes. For this purpose, we collected user reviews and release notes of Spotify, the number one' app in the 'Music' category in Apple App Store, as the research data. Then, we manually removed non-informative parts of each release note, and manually determined the relevance of the app reviews with respect to the release notes. We did this by using Word2Vec calculation techniques based on the top 80 app release notes with the highest similarities. Our empirical results show that more than 60 % of the matched reviews are actually irrelevant to the corresponding release notes. When zooming in at these relevant user reviews, we found that around half of them were posted before the new release and referred to requests, suggestions, and complaints. Whereas, the other half of the relevant user reviews were posted after updating the apps and concentrated more on bug reports and praise.</p

RoseMatcher: Identifying the Impact of User Reviews on App Updates

Release planning for mobile apps has recently become an area of active research. Prior research concentrated on app analysis based on app release notes in App Store, or tracking user reviews to support app evolution with issue trackers. However, as a platform for development teams to communicate with users, Apple Store has not been studied for detecting the relevance between release notes and user reviews. In this paper, we introduce RoseMatcher, an automatic approach to match relevant user reviews with app release notes, and identify matched pairs with high confidence. We collected 944 release notes and 1,046,862 user reviews from 5 mobile apps in the Apple App Store as research data, and evaluated the effectiveness and accuracy of RoseMatcher. Our evaluation shows that RoseMatcher can reach a hit ratio of 0.718 for identifying relevant matched pairs. We further conducted manual labelling and content analysis on 984 relevant matched pairs, and defined 8 roles user reviews play in app update according to the relationship between release notes and user reviews in the relevant matched pairs. The study results show that release notes tend to respond and solve feature requests, bug reports, and complaints raised in user reviews, while user reviews also tend to give positive, negative, and constructive feedback on app updates. Additionally, in the time dimension, the relevant reviews of release notes tend to be posed in a small period of time before and after the release of release notes. In the matched pairs, the time interval between the post time of release notes and user reviews reaches a maximum of three years and an average of one year. These findings indicate that the development teams do adopt user reviews when updating apps, and users show their interest in app release notes.Comment: 18 pages, 7 figure

Driving the Technology Value Stream by Analyzing App Reviews

An emerging feature of mobile application software is the need to quickly produce new versions to solve problems that emerged in previous versions. This helps adapt to changing user needs and preferences. In a continuous software development process, the user reviews collected by the apps themselves can play a crucial role to detect which components need to be reworked. This paper proposes a novel framework that enables software companies to drive their technology value stream based on the feedback (or reviews) provided by the end-users of an application. The proposed end-to-end framework exploits different Natural Language Processing (NLP) tasks to best understand the needs and goals of the end users. We also provide a thorough and in-depth analysis of the framework, the performance of each of the modules, and the overall contribution in driving the technology value stream. An analysis of reviews with sixteen popular Android Play Store applications from various genres over a long period of time provides encouraging evidence of the effectiveness of the proposed approach