Analysis and improvement of business process models using spreadsheets

Software in general is thoroughly analyzed before it is released to its users. Business processes often are not - at least not as thoroughly as it could be - before they are released to their users, e.g., employees or software agents. This paper ascribes this practice to the lack of suitable instruments for business process analysts, who design the processes, and aims to provide them with the necessary instruments to allow them to also analyze their processes. We use the spreadsheet paradigm to represent business process analysis tasks, such as writing metrics and assertions, running performance analysis and verification tasks, and reporting on the outcomes, and implement a spreadsheet-based tool for business process analysis. The results of two independent user studies demonstrate the viability of the approach

Crowdsourcing Processes: A Survey of Approaches and Opportunities

This article makes a case for crowdsourcing approaches that are able to manage crowdsourcing processes - that is, crowdsourcing scenarios that go beyond the mere outsourcing of multiple instances of a micro-task and instead require the coordination of multiple different crowd and machine tasks. It introduces the necessary background and terminology, identifies a set of analysis dimensions, and surveys state-of-the-art tools, highlighting strong and weak aspects and promising future research and development directions

Plan recognition for space telerobotics

Current research on space telerobots has largely focused on two problem areas: executing remotely controlled actions (the tele part of telerobotics) or planning to execute them (the robot part). This work has largely ignored one of the key aspects of telerobots: the interaction between the machine and its operator. For this interaction to be felicitous, the machine must successfully understand what the operator is trying to accomplish with particular remote-controlled actions. Only with the understanding of the operator's purpose for performing these actions can the robot intelligently assist the operator, perhaps by warning of possible errors or taking over part of the task. There is a need for such an understanding in the telerobotics domain and an intelligent interface being developed in the chemical process design domain addresses the same issues