Ideas on Customer-oriented Queuing in Service Incident Management

The provision of services hinges considerably on the contribution of the provider and the customer and - if present - on their involved networks. In this working paper we focus on incident management. By understanding the influence of a customer`s contribution to a service, the provider should be able to improve the interaction quality in general. Furthermore the provider should be able to determine and control his effort based on the expected customer`s contribution

Proposal of a complementary method of data compression by discrete event methodology applied at a low level of abstraction

Orientadores: Edson Moschim, Yuzo IanoDissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Elétrica e de ComputaçãoResumo: O presente trabalho implementa um modelo baseado em eventos discretos aplicados em um baixo nível de abstração em um sistema de telecomunicações chamado método híbrido, sendo usado o ambiente de simulação Simulink® do software Matlab®. Com o objetivo de melhorar a transmissão da informação em sistemas de telecomunicações e contribuir para a área de estudo, em ambiente de simulação é proposto um processo de pré-codificação de bits baseada na aplicação de eventos discretos no sinal antes do processo de modulação. A proposta traz uma abordagem diferente do que se é usualmente feito, na qual a transmissão de sinal no canal é realizada no domínio discreto com a implementação de entidades discretas no processo de geração de bits, tendo como ênfase o bit zero. Na simulação são considerados formatos de modulação avançada para transmissão de sinal em um canal AWGN. Os resultados mostram melhorias na utilização da memória e no desempenho computacional, sendo de 9 a 34%, assim como também ao tempo de simulação. Sendo assim, a extensão desses resultados, tem um forte impacto no melhoramento de métodos realizados em camadas mais altas, já que a proposta atua na camada físicaAbstract: The present work implements a model based on discrete events applied at a low level of abstraction in a telecommunication system named hybrid method, being used the Simulink® simulation environment of the Matlab® software. With the objective of improving the transmission of information in telecommunication systems and contribute to the study area, in simulation environment is proposed a pre-coding process of bits based in the application of discrete events in the signal before of the modulation process. The proposal brings a different approach of usual technical, in which the signal transmission on the channel is realized in the discrete domain with the implementation of discrete entities in the process of bit generation having as emphasis the zero bit. In the simulation are considered advanced modulation formats for signal transmission in an AWGN channel. The results show improvements in memory utilization and computational performance, from 9 to 34%, as well as simulation time. Thus, the extension of these results has a strong impact on the improvement of methods performed in higher layers, since the proposal acts on the physical layerMestradoEletrônica, Microeletrônica e OptoeletrônicaMestre em Engenharia Elétrica132495/2016-3CNP

Discrete Event Simulations

Considered by many authors as a technique for modelling stochastic, dynamic and discretely evolving systems, this technique has gained widespread acceptance among the practitioners who want to represent and improve complex systems. Since DES is a technique applied in incredibly different areas, this book reflects many different points of view about DES, thus, all authors describe how it is understood and applied within their context of work, providing an extensive understanding of what DES is. It can be said that the name of the book itself reflects the plurality that these points of view represent. The book embraces a number of topics covering theory, methods and applications to a wide range of sectors and problem areas that have been categorised into five groups. As well as the previously explained variety of points of view concerning DES, there is one additional thing to remark about this book: its richness when talking about actual data or actual data based analysis. When most academic areas are lacking application cases, roughly the half part of the chapters included in this book deal with actual problems or at least are based on actual data. Thus, the editor firmly believes that this book will be interesting for both beginners and practitioners in the area of DES