Design and Implementation of the Results Space project into Android OS

This paper describes the design and implementation of an application of the Results Space project into an Android powered mobile cell phone. Results Space is an NSF-sponsored project started in the fall of 2008 that is part of the Interaction Design Lab at the School of Information and Library Science at the University of North Carolina at Chapel Hill. Results Space aims to improve the efficiency of searching through the web by providing a framework that focuses on organizing search results and providing easier collaboration amongst the users within the same search domain. The mobile version of Results Space aims to be a quick interface where a user can scan through subscribed projects, view updates and browse through the result sets of each project. Thus, the mobile version becomes mainly a tool for viewing and not manipulating data. Finally, this paper introduces the recently released Google cell phone platform, named Android. It describes the steps for developing the Results Space mobile edition as well as discussing the challenges and their resolution during the development process

A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

A Nine Month Report on Progress Towards a Framework for Evaluating Advanced Search Interfaces considering Information Retrieval and Human Computer Interaction

This is a nine month progress report detailing my research into supporting users in their search for information, where the questions, results or even thei

CHORUS Deliverable 4.4: Report of the 2nd CHORUS Conference

The Second CHORUS Conference and third Yahoo! Research Workshop on the Future of Web Search was held during April 4-5, 2008, in Granvalira, Andorra to discuss future directions in multi-medial information access and other specialised topics in the near future of retrieval. Attendance was at capacity, with 97 participants from 11 countries and 3 continents

Augmenting conversations through context-aware multimedia retrieval based on speech recognition

Future’s environments will be sensitive and responsive to the presence of people to support them carrying out their everyday life activities, tasks and rituals, in an easy and natural way. Such interactive spaces will use the information and communication technologies to bring the computation into the physical world, in order to enhance ordinary activities of their users. This paper describes a speech-based spoken multimedia retrieval system that can be used to present relevant video-podcast (vodcast) footage, in response to spontaneous speech and conversations during daily life activities. The proposed system allows users to search the spoken content of multimedia files rather than their associated meta-information and let them navigate to the right portion where queried words are spoken by facilitating within-medium searches of multimedia content through a bag-of-words approach. Finally, we have studied the proposed system on different scenarios by using vodcasts in English from various categories, as the targeted multimedia, and discussed how it would enhance people’s everyday life activities by different scenarios including education, entertainment, marketing, news and workplace

Issues in conducting expert validation and review and user evaluation of the technology enhanced interaction framework and method

A Technology Enhanced Interaction Framework has been developed to support designers and developers design and develop technology enhanced interactions for complex scenarios involving disabled people. Issues of motivation, time, and understanding when validating and evaluating the Technology Enhanced Interaction Framework were identified through a literature review and questionnaires and interviews with experts. Changes to content, system, and approach were made in order to address the identified issues. Future work will involve detailed analysis of the expert review and validation findings and the implementation of a motivating approach to user evaluation

Hikester - the event management application

Today social networks and services are one of the most important part of our everyday life. Most of the daily activities, such as communicating with friends, reading news or dating is usually done using social networks. However, there are activities for which social networks do not yet provide adequate support. This paper focuses on event management and introduces "Hikester". The main objective of this service is to provide users with the possibility to create any event they desire and to invite other users. "Hikester" supports the creation and management of events like attendance of football matches, quest rooms, shared train rides or visit of museums in foreign countries. Here we discuss the project architecture as well as the detailed implementation of the system components: the recommender system, the spam recognition service and the parameters optimizer