Tourism development potential in an insular territory : the case of Ribeira Grande in the Azores

The Autonomous Region of the Azores is one of the most sustainable destinations in the world. Being an archipelago comprised of nine small islands, quality and sustainability are critical features in the tourism sector, inducing the need for thorough and technical strategic development processes. Ribeira Grande is an important municipality in the Azores, which envisioned tourism as a strategic sector to develop when the partial liberalization of the air passenger transport sector occurred in 2015. However, this destination had little tourism maturity and competitiveness and required some structural planning work. The development of a strategic plan for tourism for the municipality of Ribeira Grande, including the selection of tourism products, is explained in detail in this article, which highlights the main challenges and results of the process.N/

Managing sacred sites for tourism: A case study of visitor facilities in Palmyra, New York

Sacred sites are qualitatively different than others developed for tourism purposes. However, sacred sites do have touristic appeal and can benefit from their popularity as both pilgrimage and secular tourist attractions. To protect the sacred resource and to make the touristic or culminating pilgrimage experience meaningful, many site managers develop well designed, well maintained and efficiently operated tourist facilities such as visitor centers, interpretive resources, and events. These facilities serve specifically to accommodate a wide range of site-based experiences from satisfaction of curiosity to life-changing hierophanies. Palmyra, New York is rich with cultural and religious sites that attract thousands of tourists each year. Most sites are meaningful to members of the Church of Jesus Christ of Latter-day Saints (LDS) who travel to Palmyra to see the birthplace of their religion. Later-day Saint sacred sites are important to the many pilgrim-like visitors and to the community in which they are located. The world-class tourist facilities and events associated with LDS sacred sites provide positive opportunities for social and economic development in the region. Specifically, this case study examines the positive impacts, which include site preservation and protection, education and interpretation, social identification, hospitality, social buffering, employment, local spending, tourism product enhancement, marketing, and business networking

Cultural and rural tourism: potential synergies for a new economic development pattern. The Italian case.

Thanks to its important naturalistic, historical, cultural and artistic heritage, Italy is one of the Countries with the greatest touristic vocation in the world. As consequence, tourism is the most important productive sector in Italian economy, with an impact just below 12% on GDP. During the long period of economic crisis that affected the major world economies, between 2008 and 2014, some parts of the Italian tourism, including seaside for example, declined. This decline, at an aggregate level, has been however balanced by the development of cultural tourism. This also thanks to the increase of external demand: the number of foreign visits went from 140 million in 2000 to more than 190 million in 2016, without any decline also over the hardest period of the above mentioned economic crisis. About 37% of external demand is attributed to expenditures for holidays in art heritage cities and they represent the most dynamic part of Italian tourism. Although with more modest absolute values, agritourism and food and wine tourism are dynamic parts of Italian tourism too and, sometimes, they are linked with cultural tourism. The aim of this paper is to demonstrate that the development of cultural tourism, agritourism and food and wine tourism can be a single goal of economic policy aimed at creating new growth strategies in order to overcome the effects of the economic crisis. Organizing as a single economic system the different parts of Italian tourism can be the most coherent action in order to cope with the different development needs and potentialities of Italy whose economic system is traditionally linked to the territorial values

Tourism supply chain & strategic partnerships for managing the complexity in tourism industry

The paper aims to investigate the possible relationship between Tourism Supply Chain and Strategic Partnership, read as a way to reduce and better manage the complexity in Tourism Industry. This last has been analysed under multi-disciplinary approaches (economic, sociological, psychological, anthropological and geographic) to better understand its main components. A synthesis of origin of Tourism Supply Chain term was provided. VRIO framework and PEST analysis was used with the aim to better understand the strategic decision of integration the chain with a single or multiple rings. Starting from this, a theoretical framework from a holistic analysis is provided

The value of traditional rural landscape and nature protected areas in tourism demand: A study on agritourists' preferences

This study focuses on how traditional rural landscape and proximity to a Natura 2000 Site of Community Importance (SCI) might influence consumers\u2019 choice of an agritourism farm for a weekend stay. Data were collected in Umbria region\u2019s (Italy) agritourism farms in 2014 by interviewing 160 tourists. Results from a discrete choice experiment reveal that the most important feature affecting the interviewees\u2019 propensity to pay a premium price to stay in an agritourism farm is the well-preserved traditional landscape (willingness to pay 32.32\u20ac/night for two people), followed by the availability of a swimming pool (willingness to pay 20.95\u20ac/night for two people), the proximity to a historical village (willingness to pay 18.37\u20ac/night for two people) and, the location in a Natura 2000 SCI (willingness to pay 13.57\u20ac/night for two people). Furthermore, the results underline how the preservation of the traditional landscape and protection of the surrounding environment play a strategic role in developing agritourism and provide economic benefits to local communities

Marketing Particularities in Tourism and Services

The marketing has as an essential objective the orientation of firms’ activities based on the market needs. This presupposes, necessarily, the existence of an informational system very well established, that observes any rapid changing market environment: the consumer, distributor and competition. Marketing services is a marketing specialized domain, autonomous, clearly differentiated, in the process of consolidation and development. The services characteristics such as: immateriality, inseparability, variability, inability of storage, they normally lead to a discussion on whether the marketing of services is similar to or different from that of physical goods.marketing services, market environment, immateriality, inseparability

Efficiency, Profitability and Quality of Banking Services

This paper develops a general framework for combining strategic benchmarking with efficiency benchmarking of the services offered by bank branches. In particular, the service-profit chain is cast as a cascade of efficiency benchmarking models. Three models-based on Data Envelopment Analysis (DEA)-are developed in order to implement the framework in the practical setting of a bank's branches: an operational efficiency mode, a quality efficiency model and a profitability efficiency model. The use of the models is illustrated using data for the branches of a commercial Bank. Empirical results indicate that superior insights can be obtained by analyzing operations, service quality, and profitability simultaneously than the information obtained from benchmarking studies of these three dimensions separately. Some relations between operational efficiency and profitability, and between operational efficiency and service quality are investigated. This paper was presented at the Financial Institutions Center's conference on Performance of Financial Institutions, May 8-10, 1997.

Urban lighting project for a small town: comparing citizens and authority benefits

The smart and resilient city evolves by slow procedures of mutation without radical changes, increasing the livability of its territory. The value of the city center in a Smart City can increase through urban lighting systems: its elements on the territory can collect and convey data to increase services to city users; the electrical system becomes the so-called Smart Grid. This paper presents a study of smart lighting for a small town, a touristic location inside a nature reserve on the Italian coast. Three different approaches have been proposed, from minimal to more invasive interventions, and their effect on the territory has been investigated. Based on street typology and its surroundings, the work analyzes the opportunity to introduce smart and useful services for the citizens starting from a retrofitting intervention. Smart city capabilities are examined, showing how it is possible to provide new services to the cities through ICT (Information and Communication Technology) without deep changes and simplifying the control of basic city functions. The results evidence an important impact on annual energy costs, suggesting smart grid planning not only for metropolis applications, but also in smaller towns, such as the examined one

The Shortest Path to Happiness: Recommending Beautiful, Quiet, and Happy Routes in the City

When providing directions to a place, web and mobile mapping services are all able to suggest the shortest route. The goal of this work is to automatically suggest routes that are not only short but also emotionally pleasant. To quantify the extent to which urban locations are pleasant, we use data from a crowd-sourcing platform that shows two street scenes in London (out of hundreds), and a user votes on which one looks more beautiful, quiet, and happy. We consider votes from more than 3.3K individuals and translate them into quantitative measures of location perceptions. We arrange those locations into a graph upon which we learn pleasant routes. Based on a quantitative validation, we find that, compared to the shortest routes, the recommended ones add just a few extra walking minutes and are indeed perceived to be more beautiful, quiet, and happy. To test the generality of our approach, we consider Flickr metadata of more than 3.7M pictures in London and 1.3M in Boston, compute proxies for the crowdsourced beauty dimension (the one for which we have collected the most votes), and evaluate those proxies with 30 participants in London and 54 in Boston. These participants have not only rated our recommendations but have also carefully motivated their choices, providing insights for future work.Comment: 11 pages, 7 figures, Proceedings of ACM Hypertext 201