A fuzzy-based approach for classifying students' emotional states in online collaborative work

(c) 2016 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other users, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works for resale or redistribution to servers or lists, or reuse of any copyrighted components of this work in other works.Emotion awareness is becoming a key aspect in collaborative work at academia, enterprises and organizations that use collaborative group work in their activity. Due to pervasiveness of ICT's, most of collaboration can be performed through communication media channels such as discussion forums, social networks, etc. The emotive state of the users while they carry out their activity such as collaborative learning at Universities or project work at enterprises and organizations influences very much their performance and can actually determine the final learning or project outcome. Therefore, monitoring the users' emotive states and using that information for providing feedback and scaffolding is crucial. To this end, automated analysis over data collected from communication channels is a useful source. In this paper, we propose an approach to process such collected data in order to classify and assess emotional states of involved users and provide them feedback accordingly to their emotive states. In order to achieve this, a fuzzy approach is used to build the emotive classification system, which is fed with data from ANEW dictionary, whose words are bound to emotional weights and these, in turn, are used to map Fuzzy sets in our proposal. The proposed fuzzy-based system has been evaluated using real data from collaborative learning courses in an academic context.Peer ReviewedPostprint (author's final draft

A model for providing emotion awareness and feedback using fuzzy logic in online learning

Monitoring users’ emotive states and using that information for providing feedback and scaffolding is crucial. In the learning context, emotions can be used to increase students’ attention as well as to improve memory and reasoning. In this context, tutors should be prepared to create affective learning situations and encourage collaborative knowledge construction as well as identify those students’ feelings which hinder learning process. In this paper, we propose a novel approach to label affective behavior in educational discourse based on fuzzy logic, which enables a human or virtual tutor to capture students’ emotions, make students aware of their own emotions, assess these emotions and provide appropriate affective feedback. To that end, we propose a fuzzy classifier that provides a priori qualitative assessment and fuzzy qualifiers bound to the amounts such as few, regular and many assigned by an affective dictionary to every word. The advantage of the statistical approach is to reduce the classical pollution problem of training and analyzing the scenario using the same dataset. Our approach has been tested in a real online learning environment and proved to have a very positive influence on students’ learning performance.Peer ReviewedPostprint (author's final draft

Human Sexual Cycles are Driven by Culture and Match Collective Moods

It is a long-standing question whether human sexual and reproductive cycles are affected predominantly by biology or culture. The literature is mixed with respect to whether biological or cultural factors best explain the reproduction cycle phenomenon, with biological explanations dominating the argument. The biological hypothesis proposes that human reproductive cycles are an adaptation to the seasonal cycles caused by hemisphere positioning, while the cultural hypothesis proposes that conception dates vary mostly due to cultural factors, such as vacation schedule or religious holidays. However, for many countries, common records used to investigate these hypotheses are incomplete or unavailable, biasing existing analysis towards primarily Christian countries in the Northern Hemisphere. Here we show that interest in sex peaks sharply online during major cultural and religious celebrations, regardless of hemisphere location. This online interest, when shifted by nine months, corresponds to documented human birth cycles, even after adjusting for numerous factors such as language, season, and amount of free time due to holidays. We further show that mood, measured independently on Twitter, contains distinct collective emotions associated with those cultural celebrations, and these collective moods correlate with sex search volume outside of these holidays as well. Our results provide converging evidence that the cyclic sexual and reproductive behavior of human populations is mostly driven by culture and that this interest in sex is associated with specific emotions, characteristic of, but not limited to, major cultural and religious celebrations.Comment: Main Paper: 21 pages, 4 figures Supplementary Material: 66 pages, 15 figures, 13 table

Crowdsourcing a Word-Emotion Association Lexicon

Even though considerable attention has been given to the polarity of words (positive and negative) and the creation of large polarity lexicons, research in emotion analysis has had to rely on limited and small emotion lexicons. In this paper we show how the combined strength and wisdom of the crowds can be used to generate a large, high-quality, word-emotion and word-polarity association lexicon quickly and inexpensively. We enumerate the challenges in emotion annotation in a crowdsourcing scenario and propose solutions to address them. Most notably, in addition to questions about emotions associated with terms, we show how the inclusion of a word choice question can discourage malicious data entry, help identify instances where the annotator may not be familiar with the target term (allowing us to reject such annotations), and help obtain annotations at sense level (rather than at word level). We conducted experiments on how to formulate the emotion-annotation questions, and show that asking if a term is associated with an emotion leads to markedly higher inter-annotator agreement than that obtained by asking if a term evokes an emotion

Effectiveness of Social Media Analytics on Detecting Service Quality Metrics in the U.S. Airline Industry

During the past few decades, social media has provided a number of online tools that allow people to discuss anything freely, with an increase in mobile connectivity. More and more consumers are sharing their opinions online with others. Electronic Word of Mouth (eWOM) is the virtual communication in use; it plays an important role in customers’ buying decisions. Customers can choose to complain or to compliment services or products on their social media platforms, rather than to complete the survey offered by the providers of those services. Compared with the traditional survey, or with the air travel customer report published by U.S. Department of Transportation (DOT) each month, social media offers features that can spread information quickly and broadly. This dissertation offers a novel methodology that, by utilizing emotional sentiment analysis, can help the airline industry to improve its service quality. Longitudinal data, retrieved from Twitter, are collected from twelve U.S.-based airline companies, in order to represent airline companies in different levels and categories. The data covers three consecutive months in Quarter 2 of 2017. Applied alongside the service quality metrics of the airline industry, the benchmark datasets for each metric are created. The purpose of this dissertation is to bridge the gap in traditional methodology for a service quality measurement in the airline industry and to demonstrate the way in which socialized textual data can measure the quality of the service offered by airline service providers. In addition, sentiment analysis is applied, in order to get the sentiment score of each tweet. Emotional lexicons are used to detect the emotion expressed by the tweet in two emotional dimensions: each tweet’s Valence and Arousal are calculated. Once the SERVQUAL model is applied and the keywords to find the corresponding social media data are created for each dimension, the results show that responsiveness, assurance, and reliability are positively correlated to the AQR score that measures the service quality of airline industry. This study also finds that a large amount of negative social media data will negatively affect the AQR score. Finally, this study finds that the interaction of the sentiment score and the arousal score of textual social media data play the important role in predicting the service quality of the airline industry. Finally, an opinion-oriented information system is proposed. In the last, this study provides theory verification of SERVQUAL

Text-based Sentiment Analysis and Music Emotion Recognition

Nowadays, with the expansion of social media, large amounts of user-generated texts like tweets, blog posts or product reviews are shared online. Sentiment polarity analysis of such texts has become highly attractive and is utilized in recommender systems, market predictions, business intelligence and more. We also witness deep learning techniques becoming top performers on those types of tasks. There are however several problems that need to be solved for efficient use of deep neural networks on text mining and text polarity analysis. First of all, deep neural networks are data hungry. They need to be fed with datasets that are big in size, cleaned and preprocessed as well as properly labeled. Second, the modern natural language processing concept of word embeddings as a dense and distributed text feature representation solves sparsity and dimensionality problems of the traditional bag-of-words model. Still, there are various uncertainties regarding the use of word vectors: should they be generated from the same dataset that is used to train the model or it is better to source them from big and popular collections that work as generic text feature representations? Third, it is not easy for practitioners to find a simple and highly effective deep learning setup for various document lengths and types. Recurrent neural networks are weak with longer texts and optimal convolution-pooling combinations are not easily conceived. It is thus convenient to have generic neural network architectures that are effective and can adapt to various texts, encapsulating much of design complexity. This thesis addresses the above problems to provide methodological and practical insights for utilizing neural networks on sentiment analysis of texts and achieving state of the art results. Regarding the first problem, the effectiveness of various crowdsourcing alternatives is explored and two medium-sized and emotion-labeled song datasets are created utilizing social tags. One of the research interests of Telecom Italia was the exploration of relations between music emotional stimulation and driving style. Consequently, a context-aware music recommender system that aims to enhance driving comfort and safety was also designed. To address the second problem, a series of experiments with large text collections of various contents and domains were conducted. Word embeddings of different parameters were exercised and results revealed that their quality is influenced (mostly but not only) by the size of texts they were created from. When working with small text datasets, it is thus important to source word features from popular and generic word embedding collections. Regarding the third problem, a series of experiments involving convolutional and max-pooling neural layers were conducted. Various patterns relating text properties and network parameters with optimal classification accuracy were observed. Combining convolutions of words, bigrams, and trigrams with regional max-pooling layers in a couple of stacks produced the best results. The derived architecture achieves competitive performance on sentiment polarity analysis of movie, business and product reviews. Given that labeled data are becoming the bottleneck of the current deep learning systems, a future research direction could be the exploration of various data programming possibilities for constructing even bigger labeled datasets. Investigation of feature-level or decision-level ensemble techniques in the context of deep neural networks could also be fruitful. Different feature types do usually represent complementary characteristics of data. Combining word embedding and traditional text features or utilizing recurrent networks on document splits and then aggregating the predictions could further increase prediction accuracy of such models

MoodyLyrics: A Sentiment Annotated Lyrics Dataset

Music emotion recognition and recommendations today are changing the way people find and listen to their preferred musical tracks. Emotion recognition of songs is mostly based on feature extraction and learning from available datasets. In this work we take a different approach utilizing content words of lyrics and their valence and arousal norms in affect lexicons only. We use this method to annotate each song with one of the four emotion categories of Russell's model, and also to construct MoodyLyrics, a large dataset of lyrics that will be available for public use. For evaluation we utilized another lyrics dataset as ground truth and achieved an accuracy of 74.25 %. Our results confirm that valence is a better discriminator of mood than arousal. The results also prove that music mood recognition or annotation can be achieved with good accuracy even without subjective human feedback or user tags, when they are not available