Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

THE EFFECTS OF ENTREPRENEURIAL ORIENTATION AND TEAM REFLEXIVITY ON BUSINESS MODEL INNOVATION TO ACHIEVE SUPERIOR ORGANIZATIONAL PERFORMANCE ( Study of Entrepreneurship on Hospital Organizations in Indonesia )

Organizations are increasingly depending on teams to innovate and respond to the rapidly changing marketplace. The team reflexivity and entrepreneurial orientation as strategic orientation of the organization will play the main role by engaging the team to be risk-taking and more proactive in order to meet customers’ needs as well as creating competitive advantage. The aim of the paper is to explore the effect of these two factors towards business model innovation, in the context of the healthcare industry, especially in the hospital industry in Indonesia, which are currently in a state of disruptive change due to policy reforms. On one hand, inter-profession teams in hospitals generally tend to be reflexive that is appropriate to the high-risk nature of their duty, but on the other hand requires a flexible attitude which constitute of the entrepreneurial orientation dimensions. This conceptual paper is expected to enrich the understanding regarding the importance of team reflexivity and entrepreneurial orientation as essential building blocks of the organizational innovation process, which will implicate hospital organizations to achieve competitive advantage through business model innovation

Does the market value the affiliation of French firms with the UN Global Compact

The UN Global Compact Leaders Summit held in New York on June 2010 marked the 10th anniversary of the UN Global Compact (Adams and Petrella, 2010). From its humble beginnings in 2000, the Global Compact has grown to encompass more than 8,700 corporate participants and others stakeholders, including over 7,700 businesses from 130 countries around the world. It is the world’s largest voluntary corporate responsibility initiative. The benefits for companies voluntarily affiliating with the UN Global Compact have been little documented from an empirical perspective. This affiliation is on a voluntary basis, which raises questions about the integration of this information by capital markets. This study attempts to address these questions, drawing on a sample of French companies listed on the SBF 250 index. Results suggest that, in the French context, investors do not significantly value firm's affiliation with the UN Global Compact

La reaction du marche boursier Canadien suite a la declaration des transactions d'actions des inities dans le SEDI

Le but de cette recherche est d’étudier la réaction du marché boursier canadien lorsque les opérations d’achat et de vente effectuées par les différents initiés sont déclarées dans le SEDI. Les résultats montrent que seules les ventes de certaines catégories d’initiés signalent de l’information négative au marché pendant la période 2006-2008. Ils nous permettent aussi d’affirmer que les transactions boursières des dirigeants-administrateurs de l’émetteur influencent plus le marché que celles des dirigeants- administrateurs d’une filiale de l’émetteur. Enfin, d’après nos résultats, il semble que la réaction du marché suite aux opérations boursières d’initiés peut être influencée par la tendance du marché boursier (haussier ou baissier) qui prévaut pendant la période de l’étude

The effect of prestigious CEOs on strategic and operational risk-taking

Longitudinal data from the US cellular telecoms industry between 1991 and 2009 suggest that high prestige CEOs take higher risks in capital expenditures, and less risk with R&D expenditures. No relationship was found with M&A expenditures. This suggests that CEOs only use their prestige to affect operational or internal investments

Non-financial motivations in mergers and acquisitions: The Fiat–Ferrari case

Most studies of mergers and acquisitions focus on the financial motivations (‘synergy’) of the acquiring and acquired firms, as well as managers’ self-interest and overconfidence. Few studies consider the contextual contingencies that motivate a merger and acquisition. This study examines non-financial motivations that drove the 1969 Fiat company’s acquisition of the Ferrari company. The financial records and historical context surrounding this acquisition are analysed through an institutional logics framework, examining annual reports, minutes of board meetings and media coverage of the acquisition. The findings suggest the acquisition was driven by family control, brand reputation and professional expertise, and that financial and accounting motivations had only marginal importance

Improving municipal information and knowledge management capabilities: case study

This study aims to better understand the process of knowledge management capabilities (KMC) development at the municipal context to assess its impact on organizational performance. This process is a part of organisational learning school that promotes organizational learning processes and knowledge accumulation that could be spread in time and in different levels of maturity. Thus, using the KMC maturity model (KMCMM) which has five levels of maturity, this study helps to better understand the phenomenon of KMC in the municipal context

On the quantification of strategic management: an algebraic approach to the referencing, comparison and evaluation of business strategies

This article addresses the quantitative limitations that arise from attempting to compare and assess business strategies prior to implementation. Recent advances in the strategic management literature have led to taxonomies of stakeholder-based business strategies which lend themselves to quantification ex ante implementation. These quantifiable strategies enable strategic analysts to enumerate compare and evaluate potential strategies with one another, within and potentially across firm boundaries, a contribution which enhances the strategic management literature using four distinct metrics

Empirical evaluation of a heuristic approach to value investing: an examination of S&P/TSX 60 from 2006-2010

Heuristics are useful practical tools for cutting through the complex confluence of uncertainty, limited information and bounded rationality. A disciplined use of heuristics can help to overcome the tendency for cognitive biases to creep in to investment decision making. A simple heuristic is developed based on a parsimonious set of firm characteristics and decision rules. This heuristic is then applied to the S&P/TSX 60 group of companies. Analysis of the data shows that the portfolio that is picked from this group by the heuristic has desirable descriptive statistics of a genuine value portfolio