Leaving Nothing to Chance: Modeling the Proactive Structuration of a New Technology

Adaptive structuration theory (AST, DeSanctis and Poole 1994) describes how people come to understand and use a technology. In this paper we develop the idea of proactive structuration--how social networking can be proactively managed in order to speed the comprehensive adaptation of a technology within a community of users. We examine two facets of proactive structuration--formal institutionalization of a community of practice and socialization of users--and stochastically model the impact of proactive structuration on comprehensive adaptation latency. Implications for the effective management of new technology adoption are discussed.

Research Agenda for Studying Open Source II: View Through the Lens of Referent Discipline Theories

In a companion paper [Niederman et al., 2006] we presented a multi-level research agenda for studying information systems using open source software. This paper examines open source in terms of MIS and referent discipline theories that are the base needed for rigorous study of the research agenda

Understanding Behavioral Sources of Process Variation Following Enterprise System Deployment

This paper extends the current understanding of the time-sensitivity of intent and usage following large-scale IT implementation. Our study focuses on perceived system misfit with organizational processes in tandem with the availability of system circumvention opportunities. Case study comparisons and controlled experiments are used to support the theoretical unpacking of organizational and technical contingencies and their relationship to shifts in user intentions and variation in work-processing tactics over time. Findings suggest that managers and users may retain strong intentions to circumvent systems in the presence of perceived task-technology misfit. The perceived ease with which this circumvention is attainable factors significantly into the timeframe within which it is attempted, and subsequently impacts the onset of deviation from prescribed practice and anticipated dynamics

Task-Technology Fit and Employees’ Exploration of Enterprise Systems: Moderating Role of Local Management Commitment

Based on task-technology fit theory and adaptive structuration theory, we propose that employees’ exploration of enterprise systems is mainly influenced by three fundamental components: task, technology, and organizational environment. Accordingly, a research model is developed to interpret how task variety, system modularity, and local management commitment jointly affect employees’ system exploration. The model is tested with a survey of enterprise system users in six firms, and several meaningful findings are yielded. First, all of the three antecedents can directly affect system exploration. Second, task variety can positively moderate the effects of system modularity on system exploration. Third, local management commitment can strengthen the effects of system modularity and task variety on employees’ system exploration. The limitations and implications for research and practice are discussed

The organizational memory mismatch approach in the ERP usage stage

Enterprise Resource Planning (ERP) systems not only have a broad functional scope promising to support many different business processes. They also embed many different aspects of the company’s organizational memory. Disparities can exist between those memory contents in the ERP system and related contents in other memory media, such as the individuals’ memories, and the organizational structure and culture. Such discrepancies, called memory mismatches here, may cause various instances of ERP under-performance, thus triggering the need for coping behavior in the organization. Coping may take place in the form of organizational change, organizational learning, and software maintenance. This paper provides a theoretical framework for this organizational memory mismatch approach. The approach is applied to the ERP usage stage. It integrates the organizational, technological, and cognitive aspects of ERP systems, while combining and elaborating on the underpinning ERP and IS literature

An Exploratory Study of the Implementation of an Energy Management Information System using an Adapted Adaptive Structuration Theory Model

Oil prices globally have risen 500% since 1999. Ireland will have to pay €1.45bn in penalties next year and up to €4.3bn by 2012, as CO2 emissions are currently 23% over the agreed Kyoto allowances. Over the next 25 years, population and economic growth will cause global energy needs to increase by approximately 50%. Consequently, Energy Efficiency (EE) has become an essential part of most organisations. This paper reports on research-in-progress which explores the implementation of an Information System (IS), which is used to manage and monitor energy usage and implement energy efficiencies within several organisations. Adaptive Structuration Theory (AST) provides the conceptual model that helps to capture the longitudinal change process. There is currently no published research in the area of IS implementation investigating an energy management system using AST. Preliminary results show that stricter imperatives to adopt the IS will not necessarily lead to a successful system

Investigating the Relationship between IT and Organizations: A Research Trilogy

The overall objective of this dissertation is to contribute to knowledge and theory about the influence of information technology (IT) on organizations and their members. This dissertation is composed of three related studies, each examining different aspects of the relationship between IT and organizations. The objective of the first study is to provide an overview of the dominant theoretical perspectives that IS researchers have used in the last five decades to study the influence of technology on organizations and their members. Without being exhaustive, this study seeks more specifically to identify, for each decade, the dominant theoretical perspectives used in the IS field. These dominant theoretical perspectives are illustrated by the selection and description of exemplars published in the decade and their implications for researchers and practitioners are discussed. This review is useful not only for understanding past trends and the current state of research in this area but also to foresee its future directions and guide researchers in their future research on the influence of IT on organizations and their members. The objective of the second study is to theorize how IT artifacts influence the design and performance of organizational routines. This study adopts organizational routines theory as its theoretical lens. Organizational routines represent an important part of almost every organization and organizational routines theory is an influential theory that explains how the accomplishment of organizational routines can contribute to both organizational stability and change. However, the current form of this theory has several limitations such as its neglect of the material aspect of artifacts and the distinctive characteristics of IT artifacts, and its treatment of artifacts as outside of organizational routines. This study seeks to overcome these limitations by extending organizational routines theory. The objective of the third study is to develop a better understanding of information security standards by analyzing the structure, nature and content of their controls. This study investigates also the mechanisms used in the design of information security standards to make them both applicable to a wide range of organizations and adaptable to various specific organizational settings. The results of this study led to the proposition of a new theory for information systems called generative control theory

From Individual Cognition to Social Ecosystem: A Structuration Model of Enterprise Systems Use

In this paper, we argue that one can understand the adoption and routine use of enterprise systems by examining the fit between the system and the social structures of the organization. We develop a model of the adoption and long- term use of enterprise systems based on sociological concepts (Lord Anthony Giddens’ structuration theory) rather than the usual cognitive psychology concepts. We focus on the adoption and use of three versions of an enterprise KMS to support sales representatives at a multinational pharmaceutical firm. Our first study (a five-year case study of the KMS that went through one failed deployment and two successful ones) shows that the structures of signification, legitimation, and domination all influence loyal use, although domination may be less important. Our second study (a survey of 893 users at the firm) shows that the structures of signification, legitimation, and domination explain about 50 percent of the variance in ongoing loyal use but that their relative importance depends on the job experience of the users: signification and legitimation influence novices more, and signification and domination influence experts more. We believe that this parsimonious three-factor model offers a useful approach for future research and practice

Conceptualizing Individualization in Information Systems – A Literature Review

Driven by advances in information and communication technology, end users nowadays operate extensive information systems to support all kinds of private and professional activities. Previous IS research has coined various terms to refer to this rather new phenomenon. Some scholars call it individualization in IS; others refer to it as consumerization of IT. While scholars still struggle to agree on a common conceptualization and terminology, it is clear that particular aspects of this new phenomenon have already been addressed by previous work on technology acceptance, satisfaction, or technology diffusion. However, these previous findings do not form a distinct and integrated body of knowledge because no one has yet associated them with the phenomenon of individualization. To address this gap, we suggest an integrated, yet generic, conceptualization of individualization in form of a meta-theory. Based on the key entities and relations of the meta-theory, we conduct a structured literature review to identify pre-existing IS contributions to the individualization phenomenon, which help explain the phenomenon of individualization in IS. Furthermore, we analyze the identified literature for gaps in understanding the phenomenon and outline future research opportunities

Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage?

This paper draws upon the institutional theory lens to examine enterprise information systems. We propose that these information systems engender a duality. On one hand, these systems are subject to institutional forces and institutional processes that set the rules of rationality. On the other hand, they are an important embodiment of institutional commitments and serve to preserve these rules by constraining the actions of human agents. The complexity inherent to enterprise technologies renders them an equivoque. This, when combined with the propensity toward lack of mindfulness in organizations, is likely to lead to acquiescence to institutional pressures. Enterprise information systems bind organizations to fundamental choices about how their activities should be organized; unquestioned choices that tend to appear natural. We suggest implications of this view and develop propositions examining: (1) enterprise information systems as objects of institutional forces in the chartering and project phases, (2) the resolution of institutional misalignments caused by the introduction of new systems, and (3) enterprise information systems as carriers of institutional logics in the shakeout and onward & upward phases