Slacking With the Bot : Programmable Social Bot in Virtual Team Interaction

Nonhuman communicators are challenging the prevailing conceptualizations of technology-mediated team communication. Slackbot is a social bot that can be configured to respond to trigger words and, thus, take part in discussions on the platform. A set of 84 bot-related communication episodes were identified from a journalistic team's Slack messages (N=45,940) and analyzed utilizing both qualitative content analysis and interaction process analysis (IPA). This integrated mixed-methods analysis revealed novel insights into the micro-level dynamics of human-machine communication in organizational teams. In response to Slackbot's greetings, acclamations, work-related messages, and relational messages, we identified how the team members respond to the bot, discuss it, and summon it to appear on the platform. Further, the IPA revealed that the bot-related communication episodes are shaped by the bot's responses toward more socioemotional and personal functions. Findings suggest that a team-configured social bot can manifest and facilitate relational team communication. Lay Summary New communication technologies not only support but also take part in organizational team communication, challenging how we see the agency of these technologies. This paper examines Slackbot, a bot that "participates" in team discussions based on the use of triggering words that are configured by the team members. We used integrated mixed methods to study a set of Slackbot interactions with team members. Specifically, we examined how team members summon, interact with, and discuss the bot based on the bot's greetings, acclamations, relational comments, and work-related messages. We found that Slackbot changes the nature of the team interaction. The analysis showed that when the bot participates in the discussion thread, it becomes more relational and less task focused. These findings suggest that a social bot can facilitate relational communication and provide assets that support organizational teamwork.Peer reviewe

Modelling and analyzing adaptive self-assembling strategies with Maude

Building adaptive systems with predictable emergent behavior is a challenging task and it is becoming a critical need. The research community has accepted the challenge by introducing approaches of various nature: from software architectures, to programming paradigms, to analysis techniques. We recently proposed a conceptual framework for adaptation centered around the role of control data. In this paper we show that it can be naturally realized in a reflective logical language like Maude by using the Reflective Russian Dolls model. Moreover, we exploit this model to specify, validate and analyse a prominent example of adaptive system: robot swarms equipped with self-assembly strategies. The analysis exploits the statistical model checker PVeStA

Conspiracy in the Time of Corona: Automatic detection of Emerging Covid-19 Conspiracy Theories in Social Media and the News

Abstract Rumors and conspiracy theories thrive in environments of low confi- dence and low trust. Consequently, it is not surprising that ones related to the Covid-19 pandemic are proliferating given the lack of scientific consensus on the virus’s spread and containment, or on the long term social and economic ramifications of the pandemic. Among the stories currently circulating are ones suggesting that the 5G telecommunication network activates the virus, that the pandemic is a hoax perpetrated by a global cabal, that the virus is a bio-weapon released deliberately by the Chinese, or that Bill Gates is using it as cover to launch a broad vaccination program to facilitate a global surveillance regime. While some may be quick to dismiss these stories as having little impact on real-world behavior, recent events including the destruction of cell phone towers, racially fueled attacks against Asian Americans, demonstrations espousing resistance to public health orders, and wide-scale defiance of scientifically sound public mandates such as those to wear masks and practice social distancing, countermand such conclusions. Inspired by narrative theory, we crawl social media sites and news reports and, through the application of automated machine-learning methods, discover the underlying narrative frame- works supporting the generation of rumors and conspiracy theories. We show how the various narrative frameworks fueling these stories rely on the alignment of otherwise disparate domains of knowledge, and consider how they attach to the broader reporting on the pandemic. These alignments and attachments, which can be monitored in near real-time, may be useful for identifying areas in the news that are particularly vulnerable to reinterpretation by conspiracy theorists. Understanding the dynamics of storytelling on social media and the narrative frameworks that provide the generative basis for these stories may also be helpful for devising methods to disrupt their spread

Customisable chatbot as a research instrument

Abstract. Chatbots are proliferating rapidly online for a variety of different purposes. This thesis presents a customisable chatbot that was designed and developed as a research instrument for online customer interaction research. The developed chatbot facilitates creation of different bot personas, data management tools, and a fully functional online chat user interface. Customer-facing bots in the system are rulebased, with basic input processing and text response selection based on best match. The system uses its own database to store user-chatbot dialogue history. Further, bots can be assigned unique dialogue scripts and their profiles can be customised concerning name, description and profile image. In the presented validation studies, participants completed a task by taking part in a conversation with different bots, as hosted by the system and invoked through distinct URL parameters. Second, the participants filled in a questionnaire on their experience with the bot, designed to reveal differences in how the bots were perceived. Our results suggest that the chatbot’s personality impacted how customers experienced the interactions. Therefore, the developed system can facilitate research scenarios that deal with investigating participant responses to different chatbot personas. Future work is necessary for a wider range of applications and enhanced response control.Personoitava chatbot tutkimustyökaluna. Tiivistelmä. Chatbotit yleistyvät nopeasti Internetissä ja niitä käytetään enenevissä määrin useissa eri käyttötarkoituksissa. Tämä diplomityö esittelee personoitavan chatbotin, joka on kehitetty tutkimustyökaluksi verkon yli tapahtuvaan vuorovaikutustutkimukseen. Kehitetty chatbot sisältää erilaisten bottipersoonien luonnin, apuvälineitä datan käsittelyn, ja itse botin käyttöliittymän. Järjestelmän käyttäjille vastailevat bottipersoonat ovat sääntöihin perustuvia, niiden syötteet käsitellään suoraviivaisesti ja vastaukseksi valitaan vertailun mukaan paras ennaltamääritellyn skriptin mukaisesti. Järjestelmä käyttää omaa tietokantaa tallentamaan käyttäjä-botti keskusteluhistorian. Lisäksi boteille voidaan asettaa uniikki dialogimalli, ja niiden profiilista voidaan personoida URL-parametrillä nimi, botin kuvaus ja profiilikuva. Chatbotin tekninen toiminta todettiin tutkimuksella, jossa osallistujat suorittivat annetun tehtävän seuraamalla osittain valmista käsikirjoitusta eri bottien kanssa. Tämän jälkeen osallistujat täyttivät käyttäjäkyselyn liittyen heidän kokemukseensa botin kanssa. Kysely oli suunniteltu paljastamaan mahdolliset eroavaisuudet siinä, kuinka botin käyttäytyminen miellettiin keskustelun aikana. Käyttäjätestin tulokset viittaavat siihen, että chatbotin persoonalla oli vaikutus käyttäjien kokemukseen. Kehitetty järjestelmä siis pystyy mahdollistamaan tutkimusasetelmia, joissa tutkitaan osallistujien reaktioita erilaisten chattibottien persooniin. Jatkotyö kehitetyn chatbotin yhteydessä keskittyy monimutkaisempien käyttötarkoitusten lisäämiseen ja botin vastausten parantamiseen edistyksellisemmän luonnollisen kielen käsittelyn avulla