Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications

Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering

Innovation and research in organic farming: A multi‐level approach to facilitate cooperation among stakeholders

A wider range of stakeholders is expected to be involved in organic research. A decision‐support tool is needed to define priorities and to allocate tasks among institutions. Based on research and management experience in organic research, the authors have developed a framework for experimental and research projects. The framework is based on a multi‐level approach. Each level is defined according to the directness of the innovation impact on the organic systems. The projects carried out for each level were assessed over a ten-year period. Two applications are presented: analysis of crop protection strategies in horticulture and plant breeding programmes. When combined with four development models of organic farming, this multi‐level analysis appears to be promising for defining research agendas

On relating functional modeling approaches: abstracting functional models from behavioral models

This paper presents a survey of functional modeling approaches and describes a strategy to establish functional knowledge exchange between them. This survey is focused on a comparison of function meanings and representations. It is argued that functions represented as input-output flow transformations correspond to behaviors in the approaches that characterize functions as intended behaviors. Based on this result a strategy is presented to relate the different meanings of function between the approaches, establishing functional knowledge exchange between them. It is shown that this strategy is able to preserve more functional information than the functional knowledge exchange methodology of Kitamura, Mizoguchi, and co-workers. The strategy proposed here consists of two steps. In step one, operation-on-flow functions are translated into behaviors. In step two, intended behavior functions are derived from behaviors. The two-step strategy and its benefits are demonstrated by relating functional models of a power screwdriver between methodologies

On Modeling and Analyzing Cost Factors in Information Systems Engineering

Introducing enterprise information systems (EIS) is usually associated with high costs. It is therefore crucial to understand those factors that determine or influence these costs. Though software cost estimation has received considerable attention during the last decades, it is difficult to apply existing approaches to EIS. This difficulty particularly stems from the inability of these methods to deal with the dynamic interactions of the many technological, organizational and projectdriven cost factors which specifically arise in the context of EIS. Picking up this problem, we introduce the EcoPOST framework to investigate the complex cost structures of EIS engineering projects through qualitative cost evaluation models. This paper extends previously described concepts and introduces design rules and guidelines for cost evaluation models in order to enhance the development of meaningful and useful EcoPOST cost evaluation models. A case study illustrates the benefits of our approach. Most important, our EcoPOST framework is an important tool supporting EIS engineers in gaining a better understanding of the critical factors determining the costs of EIS engineering projects

Simulation Models for Analyzing the Dynamic Costs of Process-aware Information Systems

Introducing process-aware information systems (PAIS) in enterprises (e.g., workflow management systems, case handling systems) is associated with high costs. Though cost estimation has received considerable attention in software engineering for many years, it is difficult to apply existing approaches to PAIS. This difficulty particularly stems from the inability of existing estimation techniques to deal with the complex interplay of the many technological, organizational and project-driven factors which emerge in the context of PAIS. In response to this problem, this paper proposes an approach which utilizes simulation models for investigating the dynamic costs of PAIS engineering projects. We motivate the need for simulation, discuss the development and execution of simulation models, and give an illustrating example. The present work has been accomplished in the EcoPOST project, which deals with the development of a comprehensive evaluation framework for analyzing PAIS engineering projects from a value-based perspective

A Survey on Evaluation Factors for Business Process Management Technology

Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven perspective, we are currently developing an evaluation framework in the EcoPOST project. In order to empirically validate the relevance of assumed evaluation factors (e.g., process knowledge, business process redesign, end user fears, and communication) we have conducted an online survey among 70 BPM experts from more than 50 industrial and academic organizations. This paper summarizes the results of this survey. Our results help both researchers and practitioners to better understand the evaluation factors that determine the value of BPM technology

Model compilation: An approach to automated model derivation

An approach is introduced to automated model derivation for knowledge based systems. The approach, model compilation, involves procedurally generating the set of domain models used by a knowledge based system. With an implemented example, how this approach can be used to derive models of different precision and abstraction is illustrated, and models are tailored to different tasks, from a given set of base domain models. In particular, two implemented model compilers are described, each of which takes as input a base model that describes the structure and behavior of a simple electromechanical device, the Reaction Wheel Assembly of NASA's Hubble Space Telescope. The compilers transform this relatively general base model into simple task specific models for troubleshooting and redesign, respectively, by applying a sequence of model transformations. Each transformation in this sequence produces an increasingly more specialized model. The compilation approach lessens the burden of updating and maintaining consistency among models by enabling their automatic regeneration

Exploring the Dynamic Costs of Process-aware Information Systems through Simulation

Introducing process-aware information systems (PAIS) in enterprises (e.g., workflow management systems, case handling systems) is associated with high costs. Though cost evaluation has received considerable attention in software engineering for many years, it is difficult to apply existing evaluation approaches to PAIS. This difficulty particularly stems from the inability of these techniques to deal with the complex interplay of the many technological, organizational and project-driven factors which emerge in the context of PAIS engineering projects. In response to this problem this paper proposes an approach which utilizes simulation models for investigating costs related to PAIS engineering projects. We motivate the need for simulation, discuss the design and execution of simulation models, and give an illustrating example

Towards a change process planning tool

The relationship between a product and its design process is generally complex and not fully understood. When modifying a product, industry still rarely considers the implementation process and its consequences for other design activities in the company, which is hard to assess with conventional planning methods. Although change processes are highly constrained, product and process constraints are not usually considered together or traded off against each other when planning the change. Inadequate assessment and planning of the change implementation process can lead to costly knock-on effects across the product and the design process. This paper argues for a combination of change and process research and discusses requirements for a change process planning tool. It proposes a system for the analysis of the impact of change on the product as well as other company activities. Then, a more informed selection between change alternatives is possible

On Engineering Support for Business Process Modelling and Redesign

Currently, there is an enormous (research) interest in business process redesign (BPR). Several management-oriented approaches have been proposed showing how to make BPR work. However, detailed descriptions of empirical experience are few. Consistent engineering methodologies to aid and guide a BPR-practitioner are currently emerging. Often, these methodologies are claimed to be developed for business process modelling, but stem directly from information system design cultures. We consider an engineering methodology for BPR to consist of modelling concepts, their representation, computerized tools and methods, and pragmatic skills and guidelines for off-line modelling, communicating, analyzing, (re)designing\ud business processes. The modelling concepts form the architectural basis of such an engineering methodology. Therefore, the choice, understanding and precise definition of these concepts determine the productivity and effectiveness of modelling tasks within a BPR project. The\ud current paper contributes to engineering support for BPR. We work out general issues that play a role in the development of engineering support for BPR. Furthermore, we introduce an architectural framework for business process modelling and redesign. This framework consists of a coherent set of modelling concepts and techniques on how to use them. The framework enables the modelling of both the structural and dynamic characteristics of business processes. We illustrate its applicability by modelling a case from service industry. Moreover, the architectural framework supports abstraction and refinement techniques. The use of these techniques for a BPR trajectory are discussed