SAFER: Development and Evaluation of an IoT Device Risk Assessment Framework in a Multinational Organization

Users of Internet of Things (IoT) devices are often unaware of their security risks and cannot sufficiently factor security considerations into their device selection. This puts networks, infrastructure and users at risk. We developed and evaluated SAFER, an IoT device risk assessment framework designed to improve users' ability to assess the security of connected devices. We deployed SAFER in a large multinational organization that permits use of private devices. To evaluate the framework, we conducted a mixed-method study with 20 employees. Our findings suggest that SAFER increases users' awareness of security issues. It provides valuable advice and impacts device selection. Based on our findings, we discuss implications for the design of device risk assessment tools, with particular regard to the relationship between risk communication and user perceptions of device complexity

On the edge of supply:designing renewable energy supply into everyday life

With peak oil behind us, nuclear generation capacity dwindling, and increasingly daunting looking carbon emissions targets, we are moving to a world where we must consider transitioning to renewable energy sources. Renewables are time varying and their inherent unpredictability must challenge our everyday assumptions around energy availability—leading, we believe, to an emphasis on ‘supply’ rather than ‘demand’. Using a range of methods including action research, participatory design and technology mediated enquiry, we report on our work in partnership with the community of Tiree as an exemplar of this future. Tiree is the outermost of the Scottish Inner Hebrides— a remote island on the edge of the national electricity grid with a precarious grip on energy—here we uncover the role of renewables and the resilience of a community in moving away from traditional energy provision. We offer opportunities for designing ICT to support supply driven practices in this context, and a simple framework for exploiting under and over supply

Bottom-up visions for future of food growing in cities

We report on community food growing as an instance of practice-based sustainability research focused on the design of interactive systems for food growing in future cities. We present a case study with a series of workshops using speculative and participatory design approaches focused on creatively exploring futures of urban food growing with a local neighbourhood community. Working with local grassroots communities is often perceived as more egalitarian for promoting viable long-term and embedded change in cities, yet little work has studied this approach for urban food growing. To explore how we might better articulate and conceptualize collaborative food growing futures, we discuss the creation of bottom-up visions as contestations to hegemonic narratives of power and control in cities. These are affected by, limitations of present resources and infrastructures, inability to work at scale due to lack of buy-in of stakeholders, and erroneous promises of future technologies. Through these reflections on grassroots futures as complex assemblages of social and material realities, we provoke researchers and practitioners to look at envisioning future possibilities with participants, as a web of practices and stakeholders. We further suggest that researchers and practitioners explore these interconnections through assemblages of socio-material realities and visions of high- and low-tech futures. This work is important because it provides a new approach to looking at the design of future technologies for cities and addressing systemic issues of hegemonic food systems through bottom-up actionable futures

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia