Emergent organization and responsive technologies in crisis: Creating connections or enabling divides

I articulate and employ a situational boundary-making approach to study the emergence of organization and technology at a shelter during Hurricane Katrina. My analysis of qualitative data shows how emergent organization occurred at the shelter as situational entanglements consisting of three main elements: a salient moment in time, key actors, and boundary-making practices. Key actors' responses to salient moments in time enacted both distinction and dependency between organizational and technological actors, resulting in a divided organization. This analysis extends emergent approaches by showing how organization and technology are situationally organized and emerges through the (in)determinacy of meaning. Implications are also discussed for disaster managers to assess the success and failure of technology during a response. © The Author(s) 2012

Exploring Social Media Affordances in Natural Disaster: Case Study of 2015 Myanmar Flood

Consumers’ willingness to disclose and allow electronic storage of their personal health information (PHI) is critical to the successful digitization of healthcare. However, concern about privacy and potentially negative consequences of privacy loss (e.g., loss of jobs) can discourage PHI disclosure by consumers. It is thus imperative to identify and address key roadblocks from the perspective of consumers that may impede the progress of developing countries in digitizing healthcare. Toward this end, this research-in-progress integrates the privacy calculus model with procedural justice to investigate the willingness of individuals in developing countries to disclose PHI in order to receive care in contexts where the disclosed PHI is stored and used electronically. A comprehensive model is proposed to explain the determinants of consumer PHI privacy concerns and willingness to disclose PHI. We will test the proposed model using the survey method. Several theoretical contributions expected from the study are provided

Collective IT artifacts: Toward Inclusive Crisis Infrastructures

This paper investigates a previously overlooked phenomenon in crisis response information systems, namely inclusive crisis infrastructure. By expanding the well-acknowledged infrastructure concept with alternatives to understand the nature and scope of inclusive crisis infrastructures, this paper contributes to closing the gap between theory and practice by raising some research questions critical to the study of inclusive crisis infrastructures. The emerging literature on crisis response information systems suggests that external sourcing of information increasingly influences crisis response operations. To contribute to this discourse, the paper draws on Pipek and Wulf’s (2009) definition of work infrastructures and Palen and Liu’s (2007) conceptualization of peer-to-peer communications to develop a better understanding of the crisis response arena as a whole. In doing so, this paper goes beyond the emphasis on event-based technologies that currently dominate the crisis response information systems literature and instead argues why crisis infrastructures need to be both inward-looking and accommodating to technological and social outcomes parallel to formal response contexts. The novel conceptualization captures the fact that the crisis context contains collections of collective IT artifacts that are not aligned or related but that are, for autonomy reasons, interlinked to crisis organizations’ current IT infrastructure and may be of great value to such organizations if infrastructure capability options are considered

Emergent Forms of Online Sociality in Disasters Arising from Natural Hazards

Disasters arising from natural hazards are associated with breakdown of existing structures, but they also result in creation of new social ties in the process of self-organization and problem solving by those affected. This dissertation focuses on emergent forms of sociality that arise in the context of crisis. Specifically, it considers collaborative work practices, social network structures, and organizational forms that emerge on social media during disasters arising from natural hazards. Social media platforms support highly-distributed social environments, and the forms of sociality that emerge in these contexts are affected by the affordances of their technical features, especially those that more or less successfully facilitate the creation of a shared information space. Thus, this dissertation is organized around two important aspects of social media spaces: the availability of an explicitly-shared site of work and the availability of a visible, legible record of activity.This dissertation investigates the forms of sociality that emerge during disasters in three social media activities: retweeting, crisis mapping in OpenStreetMap (OSM), and Twitter reply conversations. These three social media activities highlight various availability of an explicitly-shared site of work and visible record of activity. The studies of retweeting and reply conversations investigate the Twitter activity in response to the 2012 Hurricane Sandy—the second costliest hurricane in US history and the most tweeted about event to date at the time. Analysis of crisis mapping in OpenStreetMap—an open, editable, volunteer-based map of the world—focuses on the OSM activity after the 2010 Haiti earthquake, which was the first major disaster event supported by OpenStreetMap. For these investigations, the dissertation elaborates and develops human-centered data science methods—a set of methodological approaches that both harness the power of computational techniques and account for the highly-situated nature of the social activity in crisis. Finally, the dissertation positions the findings from the three studies within the larger context of high-tempo, high-volume social media activity and highlights how the framework of the two intersecting dimensions of the shared information space reveals larger patterns within the emergent forms of sociality across contexts

Critical Review of Organization-Technology Sensemaking: Towards Technology Materiality, Discovery and Action

More than two decades of sensemaking research has brought thorough knowledge of how people understand organisational phenomena and attach meaning to them. This stream of research explores varied social and cognitive aspects of the process in the context of organisations and information technology (IT). However, such a large body of literature exhibits some significant shortcomings: there is a lack of IT materiality; a neglect of the discovery aspect of perception; and a lack of action orientation. So, there is limited understanding of the role that the material artefact plays in shaping users’ sensemaking of new IT, as well as how users’ actions affect their sensemaking. Moreover, while the literature mostly focuses on sensemaking as the creation of new meanings to rationalise user experiences, it neglects the discovery aspect of sensemaking that refers to perception of the meaning already available. To address these issues, this article provides a thorough review of the literature on organisation-technology sensemaking and synthesises our current understanding of the phenomenon. It then analyses the major shortcomings in our knowledge and highlights the need to address those shortcomings. It subsequently discusses an ecological approach consistent with the tenets of critical realism that can address some of the existing shortcomings

Measuring exaptation and its impact on innovation, search, and problem solving

Exaptation, the emergence of latent functionality in existing artifacts, is an underexplored mechanism of novelty generation in innovation. In this paper, we measure the frequency of exaptation in the pharmaceutical industry. We find that about 42% of new functions derived from existing drugs have an exaptive nature. We think that this constitutes the first measure of exaptation in any industry. We also link exaptation with radical innovation and find that most radical innovations in our sample are exaptive. Also, nearly all radical innovations occur in market areas very distant from the drug’s original market. We propose that exaptive innovation constitutes a different search mechanism and problem-solving approach from deliberate innovation and discuss the role of context and serendipity in innovation

Organizing risk: organization and management theory for the risk society

Risk has become a crucial part of organizing, affecting a wide range of organizations in all sectors. We identify, review and integrate diverse literatures relevant to organizing risk, building on an existing framework that describes how risk is organized in three ‘modes’ – prospectively, in real-time, and retrospectively. We then identify three critical issues in the existing literature: its fragmented nature; its neglect of the tensions associated with each of the modes; and its tendency to assume that the meaning of an object in relation to risk is singular and stable. We provide a series of new insights with regard to each of these issues. First, we develop the concept of a risk cycle that shows how organizations engage with all three modes and transition between them over time. Second, we explain why the tensions have been largely ignored and show how studies using a risk work perspective can provide further insights into them. Third, we develop the concept of risk translation to highlight the ways in the meanings of risks can be transformed and to identify the political consequences of such translations. We conclude the paper with a research agenda to elaborate these insights and ideas further

“An iron hand in a velvet glove’’: the embodiment of the platform logic in the emergency sector

Despite increasing attention on organizational responses to digital platforms the Information Systems research has overlooked the influence of platforms on the public sector. In this paper we draw on the concept of institutional logics to examine the impact of platforms on the emergency sector. A qualitative case study of the emergency sector is undertaken, comprised of interviews with organizations—including emergency response organizations, government agencies, firms, non-government organizations and community and volunteer groups. The findings reveal the interplay between the prevailing ‘command and control’ and ‘community’ logics and the ‘platform’ logic and how the tensions and synergies between them are shaping the information landscape in the sector. We demonstrate how organizations embody and resist aspects of the platform logic

Social and Institutional Innovation in Self-Organising Cities

Today’s scenario is characterized by a global connectivity space where uninterrupted streams of information, people, and goods flow, through multi-scale socio-economic processes. All of this requires rethinking well-accepted mental frames as individual capabilities, businesses actions, social and spatial agglomerations evolve in a new and unceasingly changing landscape. This book contributes to the debate on how cities are redefined in relation to the global connective space and the so-called knowledge-based economy. The authors explore the variable set of functional changes, which are intrinsically linked to the multiplicity of multi-scale processes. The book contains the proceedings of the conference “New sciences and actions for complex cities (Florence, Italy 14-15 December 2017)”