Theorising the design-reality gap in ICTD: matters of care in mobile learning for Kenyan community health workers

This thesis examines the sociomaterial relations of “design practice” in order to advance new perspectives on success and failure in Information and Communication Technology for Development (ICTD). I conduct an ethnographic case study of an academic research intervention and update the widely-cited theory of design-reality gaps (Heeks, 2002). Using methods from classic actor-network theory and post-structural material-semiotic tools, the analysis: 1) disentangles the entwined sociomaterial practices around design, production, and use of technology; and 2) integrates these insights into more elaborate conceptualisations of gaps, sustainability, scalability, and project failure. In doing so, my study answers the research question: What are the sociomaterial relations of “design practice” in a globally-distributed, multi-stakeholder, and technologicallymediated ICTD project for poverty alleviation? My research narrative describes how an array of humans and non-humans participated as designers in a transnational, interdisciplinary Participatory Action Research project to train Kenyan health workers using mobile phones. At least six different patterns of sociomaterial relations operated through a given set of people and things, enacting the material-discursive apparatuses (Barad, 1998) of educational research, healthcare, the market, the state, and the local community. I assert that in this Participatory Action Research project for mobile learning, the design-reality gap was not so much a matter of geographic or socio-cultural divides, but was instead constituted as fluid space (Mol, 2002) separating the educational researchers’ designerly practices from the multiplicity of ways in which health workers, mobile phones, and other actors lived in relation to one another. I conclude that these ontological politics enacted design as an empirical matter of care – an affective and morally-charged sociomaterial practice with an ethico-political commitment to the marginalised (Puig de la Bellacasa, 2011). I therefore present a conceptual model of success and failure in participatory ICTD projects that explicitly incorporates the affective and material dimensions of care, and conceptualises social justice – not solely in terms of universal claims or global standards – but as embodied, sociomaterial enactments

Machina ex deos. Successes and challenges of implementing mobile computing technologies for development. The experience of nine Indian village health projects using a project-issued mobile application

As mobile computing technologies become increasingly functional and affordable, global donor and local development organizations find ways to justify and fund their use in grassroots development work. This dissertation asks two questions: (1) In resource-constrained social sector settings, what project features govern and structure use of work-issued mobile devices? And: (2) How do decision-makers adjust to maximize the benefit of newly-introduced devices while minimizing new burdens to the project and project staff? More simply, what variables under social sector projects’ control might promote successful use of information and communication technologies in development (ICTD) projects? This research represents systematic, qualitative comparison of nine extended deployments of a popular mobile health application, CommCare. Each studied project deployed devices loaded with CommCare to health workers in India as a supportive job aid and/or a data collection tool to help monitor beneficiary populations’ health status and frontline workers’ work. This dissertation examines the conditions under which these health workers were able and willing to use CommCare devices in their jobs, and whether and how they deviated from the use of those devices prescribed by their supervisors. Primary data for this study come from 62 in-depth, semi-structured interviews, extensive review of project documents, and personal observations from field study in India over six months in 2013. Employing a sociotechnical lens and a principal agent model, my data support expectations that use of CommCare devices would help align community health workers’ behavior with their supervisors’ organization and mission-related priorities. Use of the devices improved health workers’ professional competence and improved communications, data quality, and data access. These improvements facilitated project supervisors’ monitoring of health workers and beneficiaries, and funders’ monitoring of projects. Contradicting expectations, use of CommCare devices also weakened organizational oversight and control through new data challenges and increased health worker autonomy in their personal and professional lives. These dual benefits and challenges ultimately served the overall projects’ missions.Public Affair

Forest Taxation and REDD+: An Analysis of Potential Impacts in Cameroon, Ghana and Sierra Leone

This research explores the impacts that REDD+ could have on forest tax systems in three countries in sub-Saharan Africa, and considers how policy could be designed to increase the chances that these impacts are positive. To assess this, a methodological framework is identified and adapted. The framework has been used to explore how the implementation of a new policy regime affects the interests and thus behaviours of actors in related, existing regimes. The implementation of REDD+ in relation to forest tax systems seems well suited to such an approach. The countries concerned are Cameroon, Ghana and Sierra Leone. While they are at different stages of the process, a common finding is that long-term impacts will depend on the detail of REDD+ design and implementation, and that many of the most important decisions have yet to be taken. Domestically, the key outstanding questions are: the extent of stakeholder participation in the design and implementation of programmes; how equitably financial benefits are distributed; whether REDD+ coverage is restricted to forest areas that are already protected, or extended to areas currently used for commercial forestry; how monitoring, reporting and verification (MRV) is implemented and whether this overlaps with forestry reporting practices; whether REDD+ is implemented nationally or locally; and whether existing or new channels are used

Why do aid information management systems fail? Understanding global diffusion of data-driven development initiatives and sustainability failure in the case of Indonesia

Aid information management systems (AIMS) have been implemented in aidreceiving countries with the hope that they will enable donors and recipient governments to share aid information, enhance data governance and aid coordination among stakeholders. Despite the global popularity of data-driven development initiatives and heavy investment in AIMS, many systems have not fulfilled the expected outcomes. This research seeks to explain this failure from an information systems perspective. Building on a historical overview of AIMS implementation, I first develop an understanding of how such systems evolved and how the visions of aid effectiveness norms that AIMS inscribed have changed over time alongside the shifting global aid governance. This overview clearly shows that, in many cases, AIMS did not attain the result anticipated, and often failed to reach sustainability. I then investigate this sustainability failure, through an interpretive case study of Indonesian AIMS. I trace the change of international and domestic aid governance that shaped the unique context of AIMS in the emerging economy. Investigating the role of state actor, I argue that understanding the failure of AIMS requires a shift of attention from the process of aid management within a country to the global level. It needs to be seen as a result of macro-level events occurring in the global field of aid. In the dynamics of global power relations, the role of technology is multifaceted—a mixture of managerial and rationalizing, as well as symbolic and political roles

Building a Better World: The Crisis and Opportunity of Covid-19

The current global pandemic of Covid-19 is a health crisis of massive proportions that has also accelerated a series of other crises, threatening livelihoods, economies, and societies. Many of the responses and reactions to the pandemic are exposing, and potentially deepening, foundational cracks in society, heightening fragilities and vulnerabilities in systems of all kinds. This IDS Bulletin asks some fundamental questions about the kinds of challenges now manifesting due to the pandemic around health, food equity, social protection, gender equality, governance, and freedom of religion or belief. It explores, through a range of analyses and focused case studies, what vulnerabilities are being experienced in specific contexts, but also assesses the value of different responses to these vulnerabilities. If this crisis has taught us anything, it is about the importance of not simply reacting to events that have materialised, but also in anticipating and predicting likely future shocks and building in capacity to deal with sudden surges. This IDS Bulletin reflects on how a shared future can be collectively and equitably shaped – and even transformed – in the light of experience of Covid-19. Many of the articles in this IDS Bulletin draw on conceptual and theoretical framings that help us understand better where we have come from and where we may be heading. Looking towards the future, they offer practical examples of community resilience, experimentation, innovation, and collective action, demonstrating that it is genuinely possible to build forward differently.Irish Ai

Global Digital Cultures: Perspectives from South Asia

Digital media histories are part of a global network, and South Asia is a key nexus in shaping the trajectory of digital media in the twenty-first century. Digital platforms like Facebook, WhatsApp, and others are deeply embedded in the daily lives of millions of people around the world, shaping how people engage with others as kin, as citizens, and as consumers. Moving away from Anglo-American and strictly national frameworks, the essays in this book explore the intersections of local, national, regional, and global forces that shape contemporary digital culture(s) in regions like South Asia: the rise of digital and mobile media technologies, the ongoing transformation of established media industries, and emergent forms of digital media practice and use that are reconfiguring sociocultural, political, and economic terrains across the Indian subcontinent. From massive state-driven digital identity projects and YouTube censorship to Tinder and dating culture, from Twitter and primetime television to Facebook and political rumors, Global Digital Cultures focuses on enduring concerns of representation, identity, and power while grappling with algorithmic curation and data-driven processes of production, circulation, and consumption

Introduction to Development Engineering

This open access textbook introduces the emerging field of Development Engineering and its constituent theories, methods, and applications. It is both a teaching text for students and a resource for researchers and practitioners engaged in the design and scaling of technologies for low-resource communities. The scope is broad, ranging from the development of mobile applications for low-literacy users to hardware and software solutions for providing electricity and water in remote settings. It is also highly interdisciplinary, drawing on methods and theory from the social sciences as well as engineering and the natural sciences. The opening section reviews the history of “technology-for-development” research, and presents a framework that formalizes this body of work and begins its transformation into an academic discipline. It identifies common challenges in development and explains the book’s iterative approach of “innovation, implementation, evaluation, adaptation.” Each of the next six thematic sections focuses on a different sector: energy and environment; market performance; education and labor; water, sanitation and health; digital governance; and connectivity. These thematic sections contain case studies from landmark research that directly integrates engineering innovation with technically rigorous methods from the social sciences. Each case study describes the design, evaluation, and/or scaling of a technology in the field and follows a single form, with common elements and discussion questions, to create continuity and pedagogical consistency. Together, they highlight successful solutions to development challenges, while also analyzing the rarely discussed failures. The book concludes by reiterating the core principles of development engineering illustrated in the case studies, highlighting common challenges that engineers and scientists will face in designing technology interventions that sustainably accelerate economic development. Development Engineering provides, for the first time, a coherent intellectual framework for attacking the challenges of poverty and global climate change through the design of better technologies. It offers the rigorous discipline needed to channel the energy of a new generation of scientists and engineers toward advancing social justice and improved living conditions in low-resource communities around the world

Broken promises: the politics of lax enforcement of tax laws in Egypt

This thesis seeks to explain the lax enforcement of tax laws in Egypt. While I acknowledge that existing explanations emphasising amongst other things the importance of low administrative capacity, neopatrimonialism, or rentseeking may discern some of the drivers of tax collection performance, I claim that other factors have been neglected. Based on a combination of historical and ethnographic research, I show how historical legacies and contemporary political dynamics intertwine and shape taxation at the three levels of microlevel tax relations, intra-bureaucratic relations, and the administrative and political leadership. I argue that deep-seated distrust on the one hand, and the consequences of a persistent but broken social contract on the other, contribute to the lax enforcement of tax laws. I show how repressive statebuilding resulted in a legacy of distrust that became institutionalised over time and that permeates tax relations to this day. I also explain how post-colonial populist state-building has led to the formation of moral economies of a “caretaker state”, widely-held norms, expectations and beliefs with respect to what the state should do for its citizens and its employees. The persistence of core aspects of this social contract until this day, in combination with its breaking by the state, shapes state and bureaucratic politics in important ways. On the one hand, tax collectors are in many different ways less inclined to do their jobs effectively and to strictly enforce the law against their fellow citizens. On the other hand, lenient enforcement is influenced by regime fears that the strict application of tax laws could provide a trigger for regimethreatening popular mobilisation. These findings make a number of different contributions to the literatures on taxation in developing countries, everyday governance and the enforcement of laws, as well as Middle East political science. Most crucially however, my research shows that both distrust and normative-ideational factors have to be taken seriously not only when it comes to explaining the willingness of taxpayer to pay, but also the willingness of tax collectors to collect