Web Services Support for Dynamic Business Process Outsourcing

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels. Due to wide industry support and the underlying model of loose coupling of services, Web services increasingly become the mechanism of choice to connect organizations across organizational boundaries. This paper analyzes to which extent Web services support the dynamic process outsourcing paradigm. We discuss contract -based dynamic business process outsourcing to define requirements and then introduce the Web services framework. Based on this, we investigate the match between the two. We observe that the Web services framework requires further support for cross - organizational business processes and mechanisms for contracting, QoS management and process-based transaction support and suggest ways to fill those gaps

An Architecture for Information Commerce Systems

The increasing use of the Internet in business and commerce has created a number of new business opportunities and the need for supporting models and platforms. One of these opportunities is information commerce (i-commerce), a special case of ecommerce focused on the purchase and sale of information as a commodity. In this paper we present an architecture for i-commerce systems using OPELIX (Open Personalized Electronic Information Commerce System) [11] as an example. OPELIX provides an open information commerce platform that enables enterprises to produce, sell, deliver, and manage information products and related services over the Internet. We focus on the notion of information marketplace, a virtual location that enables i-commerce, describe the business and domain model for an information marketplace, and discuss the role of intermediaries in this environment. The domain model is used as the basis for the software architecture of the OPELIX system. We discuss the characteristics of the OPELIX architecture and compare our approach to related work in the field

Establishing and Monitoring SLAs in complex Service Based Systems

In modern service economies, service provisioning needs to be regulated by complex SLA hierarchies among providers of heterogeneous services, defined at the business, software, and infrastructure layers. Starting from the SLA Management framework defined in the SLA@SOI EU FP7 Integrated Project, we focus on the relationship between establishment and monitoring of such SLAs, showing how the two processes become tightly interleaved in order to provide meaningful mechanisms for SLA management. We first describe the process for SLA establishment adopted within the framework; then, we propose an architecture for monitoring established SLAs, which satisfies the two main requirements introduced by SLA establishment: the availability of historical data for evaluating SLA offers and the assessment of the capability to monitor the terms in a SLA offer

Mass Customization of Cloud Services - Engineering, Negotiation and Optimization

Several challenges hinder the entry of mass customization principles into Cloud computing: Firstly, the service engineering on provider side needs to be automated. Secondly, there has to be a suitable negotiation mechanism helping provider and consumer on finding an agreement on Quality-of-Service and price. Thirdly, finding the optimal configuration requires adequate and efficient optimization techniques. The work at hand addresses these challenges through technical and economic contributions

The Swiss and Dutch Health Insurance Systems: Universal Coverage and Regulated Competitive Insurance Markets

Compares systems of universal insurance coverage based on individual mandates, consumer choice of health plans, and regulated insurance market competition in Switzerland and the Netherlands. Discusses insights and implications for U.S. reform efforts

An Analysis of Service Trading Architectures

Automating the creation and management of SLAs in elec tronic commerce scenarios brings many advantages, such as increasing the speed in the contracting process or allowing providers to deploy an automated provision of services based on those SLAs. We focus on the service trading process, which is the process of locating, selecting, nego tiating, and creating SLAs. This process can be applied to a variety of scenarios and, hence, their requirements are also very different. Despite some service trading architectures have been proposed, currently there is no analysis about which one fits better in each scenario. In this paper, we define a set of properties for abstract service trading architectures based on an analysis of several practical scenarios. Then, we use it to analyse and compare the most relevant abstract architectures for service trad ing. In so doing, the main contribution of this article is a first approach to settle the basis for a qualitative selection of the best architecture for similar trading scenarios

Reference Model and Architecture for the Post-Platform Economy

The primary goal of this thesis is to propose a reference model and an accompanying software system architecture, which together can serve as a guiding framework for the analysis, design, and implementation of distributed market spaces. The benefit of such a framework is considered two-fold: On the one hand, it provides insights essential for understanding various aspects and elements of self-organized and strictly decentralized online structures to facilitate the emergence of the post-platform economy. On the other hand, it serves as a blueprint for designing and implementing a distributed marketplace instance for a specific application context. It thus allows consumers and providers to set up and expand market spaces themselves, in which they can engage directly and reliably with complex product scenarios