Collaborative decision making in complex work settings: a process of managing inter dependencies

There exists disparity between the conceptualization and occurrence of Collaborative Decision Making (CDM) in everyday work activities of complex work settings. Current notions in the field of Computer Supported Cooperative Work (CSCW) based on studies of decision making in groups typically portray CDM as an isolated event in which multiple personnel jointly undertake decision making. In the real world, however, decisions are made during work performance and interlaced with other processes and activities. Moreover, the complex work setting is a cooperative arrangement in which decision making is distributed. This research aims to alleviate the disparity by investigating how people in a complex working environment make decisions collaboratively. The original contribution to knowledge made by this thesis is the theory of CDM as a process of managing interdependencies. Field-studies conducted in an airport to examine the way CDM is undertaken during Air Traffic Control operations inform theory development. The study takes a qualitative approach and is guided by Grounded Theory Methodology (GTM). The findings of this research indicate that undertaking decision making in the cooperative arrangement of complex work settings requires managing the distributions and interconnections inherent in this setup. In addition, participation and contribution of personnel in decision making is found to be structured by the dependencies between their activities. These findings form the central focus of the theory leading to the depiction of CDM as a process of managing interdependencies. The theory presented in this thesis clarifies and extends existing views by explicating the differentiated process of CDM in the cooperative arrangement of a complex work setting. Based on this a new definition of CDM is formulated. In addition, a conceptual framework of ten parameters is derived to serve as a tool for analysing CDM taking place in a particular work setting. Application of this framework is demonstrated by analysing an aircraft accident report to draw insights about the occurrence of CDM in this setting

Technic and Collaboration Breakdown Structures: Drivers of collaborative problem solving approaches in a supply chain context

Problem Solving Methodologies have been par excellence a cornerstone element of the firms’ strategy on achieving effective continuous improvement. But the enterprise evolution towards an extended environment characterized by network-based organization has radically changed the problem solving paradigms. This paper aims to propose a generic and collaborative methodology addressing more complex and distributed problems, dealing with Supply Chain issues and having a key role as a driver for building global competitive advantages and create superior performances at a Supply Chain level

What influences the speed of prototyping? An empirical investigation of twenty software startups

It is essential for startups to quickly experiment business ideas by building tangible prototypes and collecting user feedback on them. As prototyping is an inevitable part of learning for early stage software startups, how fast startups can learn depends on how fast they can prototype. Despite of the importance, there is a lack of research about prototyping in software startups. In this study, we aimed at understanding what are factors influencing different types of prototyping activities. We conducted a multiple case study on twenty European software startups. The results are two folds, firstly we propose a prototype-centric learning model in early stage software startups. Secondly, we identify factors occur as barriers but also facilitators for prototyping in early stage software startups. The factors are grouped into (1) artifacts, (2) team competence, (3) collaboration, (4) customer and (5) process dimensions. To speed up a startups progress at the early stage, it is important to incorporate the learning objective into a well-defined collaborative approach of prototypingComment: This is the author's version of the work. Copyright owner's version can be accessed at doi.org/10.1007/978-3-319-57633-6_2, XP2017, Cologne, German

Service performance monitoring and control Toolset

As service sectors in manufacturing companies become more and more important, Performance Indicators (PIs) will need to be taken into further consideration in order to assess the efficiency and effectiveness of service performances. Hence, PIs are designed to help the organizations and decision makers to better understand how well they are performing in relation to their strategic, tactical and operational goals. While keeping in mind that services are contributing more and more to rise an enterprise turnover, measuring and controlling their performances plays an important role in turning company strategic objectives and goals to reality. It is essential for a company to determine the most significant indicators, how they are related to the formulated company goals and how they depend on performed activities. In this respect, the purpose of this paper is to lay out a method for generating and selecting the PIs related to particular service system requirements. This paper defines an overall PI Toolset which has been developed specifically for Virtual Manufacturing Enterprise (VME) but could also be used for a single enterprise and for a wider set of enterprises in cooperation with additional bodies (e.g. Labs, Industrial associations, universities, etc...). Especially, PI Toolset could be adopted by VMEs in order to improve the management of the service system they want to create through the specification and classification of precised use case objectives. After analyzing the state of the art in literature, a new approach has been developed which provides both a governance methodology and a list of relevant PIs for services. Actually, the proposed PI Toolset may help enterprises in selecting the activity to be monitored, controlled and measured through appropriate PIs. The proposed method essentially consists of a guideline to design, implement and classify effective PIs related to an enterprise’s goals and objectives

Service-oriented control architecture for reconfigurable production systems

Evolvable and collaborative production systems are becoming an emergent paradigm towards flexibility and automatic re-configurability. The reconfiguration of those systems requires the existence of distributed and modular control components that interact in order to accomplish control activities. This paper focuses on service-oriented production systems, which behavior is regulated by the coordination of services that are provided and required by control components with different roles. Internally, these components are independent of the implementations, but an internal modular and event based structure is presented. Individual control and interaction is achieved by using embedded or inter-service control processes for which High-Level Petri Nets are proposed. Supporting the predefined control, decision support systems are used to provide conflict resolution and other decision-making functions

Issues in digital preservation: towards a new research agenda

Digital Preservation has evolved into a specialized, interdisciplinary research discipline of its own, seeing significant increases in terms of research capacity, results, but also challenges. However, with this specialization and subsequent formation of a dedicated subgroup of researchers active in this field, limitations of the challenges addressed can be observed. Digital preservation research may seem to react to problems arising, fixing problems that exist now, rather than proactively researching new solutions that may be applicable only after a few years of maturing. Recognising the benefits of bringing together researchers and practitioners with various professional backgrounds related to digital preservation, a seminar was organized in Schloss Dagstuhl, at the Leibniz Center for Informatics (18-23 July 2010), with the aim of addressing the current digital preservation challenges, with a specific focus on the automation aspects in this field. The main goal of the seminar was to outline some research challenges in digital preservation, providing a number of "research questions" that could be immediately tackled, e.g. in Doctoral Thesis. The seminar intended also to highlight the need for the digital preservation community to reach out to IT research and other research communities outside the immediate digital preservation domain, in order to jointly develop solutions

The impact of information technology resources on SMEs' innovation performance

This work aims to develop a research framework to examine the impact of information technology resources on the innovation performance of Saudi small-and-medium enterprises (SMEs). SMEs innovation capability influences growth and technological progress (Bruque & Moyano, 2007). However, many developing countries exhibit moderate or even low innovation performance. For instance, Saudi Arabia is ranked 54th by the Global Innovation Index (GII 2011). Innovation systems studies focus on the alignment between the interactions of innovation actors with their constantly changing environment toward better innovation performance (Etzkowitz & Leydesdorff, 2000). The dynamic capabilities of organisations have been highlighted as a crucial characteristic that helps to achieve a sustainable competitive advantage (Teece et al., 1997). The indirect impact IT resources on innovation performance represents an attractive research area (Benitez-Amado et al., 2010). Therefore, we argue that a closer look at Saudi SMEs information technology resources and their impact on the firm dynamic capabilities and innovation performance would make a significant contribution to existing knowledge. Areas such as the organisation strategies of developing countries, innovation management, dynamic capabilities, open innovation and strategic information systems are few examples of areas that might benefit from this work

Evaluating platform architectures within ecosystems: modeling the relation to indirect value

This thesis establishes a framework for understanding the role of a supplier within the context of a business ecosystem. Suppliers typically define their business in terms of capturing value by meeting the demands of direct customers. However, the framework recognises the importance of understanding how a supplier captures indirect value by meeting the demands of indirect customers. These indirect customers increasingly use a supplier’s products and services over time in combination with those of other suppliers. This type of indirect demand is difficult for the supplier to anticipate because it is asymmetric to their own definition of demand. Customers pay the costs of aligning products and services to their particular needs by expending time and effort, for example, to link disparate social technologies or to coordinate healthcare services to address their particular condition. The accelerating tempo of variation in individual needs increases the costs of aligning products and services for customers. A supplier’s ability to reduce its indirect customers’ costs of alignment represents an opportunity to capture indirect value. The hypothesis is that modelling the supplier's relationship to indirect demands improves the supplier’s ability to identify opportunities for capturing indirect value. The framework supports the construction and analysis of such models. It enables the description of the distinct forms of competitive advantage that satisfy a given variety of indirect demands, and of the agility of business platforms supporting that variety of indirect demands. Models constructed using this framework are ‘triply-articulated’ in that they articulate the relationships among three sub-models: (i) the technical behaviours generating products and services, (ii) the social entities managing their supply, and (iii) the organisation of value defined by indirect customers’ demands. The framework enables the derivation from such a model of a layered analysis of the risks to which the capture of indirect value exposes the supplier, and provides the basis for an economic valuation of the agility of the supporting platform architectures. The interdisciplinary research underlying the thesis is based on the use of tools and methods developed by the author in support of his consulting practice within large and complex organisations. The hypothesis is tested by an implementation of the modeling approach applied to suppliers within their ecosystems in three cases: (a) UK Unmanned Airborne Systems, (b) NATO Airborne Warning and Control Systems, both within their respective theatres of operation, and (c) Orthotics Services within the UK's National Health Service. These cases use this implementation of the modeling approach to analyse the value of platforms, their architectural design choices, and the risks suppliers face in their use. The thesis has implications for the forms of leadership involved in managing such platform-based strategies, and for the economic impact such strategies can have on their larger ecosystem. It informs the design of suppliers’ platforms as system-of-system infrastructures supporting collaborations within larger ecosystems. And the ‘triple-articulation’ of the modelling approach makes new demands on the mathematics of systems modeling

ISURF: RFID Enabled Collaborative Supply Chain Planning Environment

To be able to cope with the requirements of today’s competitive and demanding digital world of business, companies, especially SMEs, need to be more agile, and be ready to react to the changing requirements of the sector. This requires a better view and a more comprehensive analysis of the whole marketplace which can be achieved through a knowledge oriented collaborative supply chain planning initiative. The parties also need to be capable of monitoring the supply chain visibility in a real time fashion, which can be enabled through the use of RFID devices. RFID enabled collaborative supply chain planning has been achieved by big industry players in well defined restricted business circumstances through some selected standard message schemes. However, SMEs are still far behind in this process due to their small IT budgets. In iSURF Project we address this problem by providing a set of open source tools to enable seamless collection of supply chain visibility, synchronizing this with master data, exchanging supply chain visibility and other planning data with each other through a service oriented supply chain planning environment which also handles the interoperability of the messages exchanged