Enterprise Resource Planning (ERP) Implementation Issues: An Empirical Study in Commercial Banking Industry of Pakistan

In this modern era of digital technology and continuous changing global business environment, firms have no other choice rather persistently improve their capabilities and enhance their competitive advantages. To get this objective, many organizations are now focusing towards adoption of Enterprise Resource Planning (ERP) frameworks. An ERP system uses different sorts of data preparing abilities and place the accumulated information into a solitary database. Enterprise Resource Planning (ERP) systems are very complex integrated systems. ERP implementation is a tough, lengthy and expensive procedure for an organization who adopt it and most of time it leads to failure. In developing countries, the success rate of implementing ERP systems is extremely lower than that in western world. Thus, ERP implementation success is treated as dependent variable in this study, it used explanatory and predictive orientations. First, it identified the critical factor from past studies then explain the impact on the ERP implementation success in Pakistan banking sector context. Collected data was analyzed using SPSS. Finally, results and discussions were presented. Keywords: Enterprise resource planning (ERP), Manufacturing requirement planning, (MRP), centralized database, Information System, Management commitment

Socio-technical requirements for production planning and control systems

Due to increasing customer requirements and intensifying competition, manufacturing companies are facing growing challenges in the successful order handling. As a result, employees are forced to make increasingly complex decisions in the shortest possible time. At this, the tasks of production planning and control (PPC) are particularly affected. In response to the increasing complexity of tasks, companies rely more than ever on the potential of socio-technical systems, rendered possible by the integration of information systems (IS) in the daily decision-making process. However, due to the increasing complexity of systems used, many users are not capable to raise the potential of information systems acquired, which is why the benefits of IS implementation often fall short of expectations. The following paper thus analyses and structures potential decisive factors causing the lack of problem solving capability in context of using PPC systems. Based on findings from acceptance research, socio-technical influencing factors for the targeted handling of information systems are determined. The developed requirement framework is furthermore compared with current IS implementation strategies to derive future research needs

Effects of BPM on ERP Adoption in the Public Sector

The study examines how Business Process Management (BPM) affects the Enterprise Resource Planning (ERP) adoption in the public sector with regard to the three main phases: planning, implementation, and post-implementation of the system. The research method is a multiple case study with data collection using mainly semi-structure interviews with internal ERP users. The units of analysis are three public sector institutions chosen due to their implementation of the ERP system. Research findings confirm that ERP implementation conducted without BPM initiatives is used in the public sector to cement antiquated, less than optimal methods of data flow, documentation flow, decision flow and workflow. Research also shows that the adoption of ERP partially contributes to the launch of BPM initiatives in public sector institutions. This study has value for improving the efficiency and effectiveness of public sector organizations which are obligated to operate in a cost effective manner

The effect of BPO Capability on Business Performance through Collaboration Practices and ERP Development

This study investigates effect of business process owner (BPO) capability on business performance through collaboration practices and enterprise resource planning (ERP) development with the moderating of vendor competency. Data collection used questionnaire and used PLS. The result is capability BPO provides influence ERP development, collaboration practices and business performance. Vendor competency moderate�s relationship of BPO capability and ERP development. Vendor competency didn�t moderate the relationship of BPO capability and collaboration practices. Collaboration practices influence ERP development and business performance

KERANGKA KUSTOMISASI ERP UNTUK MENCAPAI KESESUAIAN ANTARA SISTEM ERP DAN PROSES BISNIS: LITERATURE REVIEW

Sistem Entreprise Resource Planning (ERP) saat ini telah banyak diimplementasi di berbagai perusahaan baik dalam skala small-medium ataupun large enterprise. Dalam penerapan ERP, sebagian besar perusahaan terkendala dalam penyelarasan antara proses bisnis perusahaan dengan sistem ERP. Oleh karena itu perlu adanya kustomisasi sistem ERP yang dapat menangani permasalahan tersebut. Namun, kustomisasi memiliki tingkat kompleksitas yang tinggi, sehingga perlu adanya framework yang dapat dijadikan sebagai panduan dalam kustomisasi ERP. Pada makalah ini dibahas framework terkait kustomisasi ERP dengan berbagai perspektif dan studi kasus. Hasil akhir dari makalah ini diperoleh perbandingan untuk masing-masing framework baik dari segi perspektif maupun studi kasus.Kata kunci: entreprise resource planning, ERP, customization DOI : https://doi.org/10.33005/scan.v15i2.215

Operationalizing Process Mapping for Small-to-Medium Enterprise Erp Implementation

Business Process Reengineering (BPR) is a critical success factor for Enterprise Resource Planning (ERP) implementation projects that typically involve mapping business processes in cross-functional flowcharts. Despite being the most common type of process map used by small-to-medium enterprises (SME) for BPR, traditional cross-functional flowcharts do not contain the data necessary to optimize and operationalize a process and are a contributing factor to the 70% failure rate experienced by SMEs when implementing a new ERP system. This thesis provides an alternate method of process mapping, known as Operational Process Mapping, that addresses the weaknesses of cross-functional flowcharts for the BPR stage of ERP implementation. Using familiar notation and steps, the operational process mapping method is accessible to SMEs with limited resources to perform BPR during their ERP implementation project. The resulting process maps contain the data necessary to evaluate and optimize the current state and operationalize the reengineered future state process maps at ERP go-live. A business process used by an SME was mapped using this method and the ability to operationalize the process was demonstrated with the creation of a discrete-event-simulation from the resulting process map

An analysis of factors affecting implementation of SAP in South Africa public sector.

Masters Degree. University of KwaZulu-Natal, Durban.SAP enterprise resource planning (ERP) implementations in the South African public sector have faced many challenges and the majority of them have failed to achieve their intended purposes. They have failed to be finished within the project plan, and within the budgeted time, and are largely unable to meet the expectations of the users to the extent that the real value and returns on the IT investments have not been realised. SAP ERP implementation failure is defined in many ways; a project that is abandoned is a clear example of a failed project, a system implementation that has been delivered exceeding its budget and planned time is also classified as a failed project as it can lead to serious financial consequences for the company. A SAP ERP project that does not deliver the intended benefits to the users is also defined as failed. Therefore, the purpose of this study is to explore impacts of success factors on SAP ERP implementation in KwaZulu-Natal. The Technology-Organisational-Environment (TOE) framework was used and nine success factors were classified into these three domains and measured against the dependent variable, Implementation Success. A quantitative, cross-sectional survey was carried out and data was gathered data from forty-seven SAP-system users from three state-owned entities in KwaZulu-Natal province of South Africa. Tests of reliability and validity were done, and the data analysis was carried out using the Statistical Package for the Social Sciences (SPSS), version 22. The findings of the research showed that technological factors have a significant influence on implementation success. Lack of thorough data migration through various iterations of cleansed master and transactional data will lead to a new system with incorrect data. The degree of ERP flexibility was identified as a measure of implementation success, the higher the flexibility the higher the level of success. Systems that are largely inflexible and which require a high degree of customisation cause a lot of inefficiencies. Organisational factors such as change management, training, or business-process re-engineering showed a significant influence on the successful implementation of SAP systems. Respondents indicated that these factors are critical in ensuring that the SAP ERP system implementation is successful. The research findings for environmental factors showed that there is a positive relationship between vendor support and implementation success. Experienced vendors who have deep and specific knowledge of their systems, and are continuously involved with their clients, have evidenced successful implementations. However, top management support and project governance did not show any significant influence on the success of an SAP ERP implementation

Ο ρόλος των λογιστικών πληροφοριακών και διαχειριστικών συστημάτων στο σύγχρονο ανταγωνιστικό περιβάλλον.

Στο σύγχρονο ανταγωνιστικό περιβάλλον οι επιχειρήσεις έχουν την ανάγκη να εκσυγχρονιστούν, να έχουν άμεση πρόσβαση στην πληροφορία, να μειώσουν το κόστος τους, να επιταχύνουν τις εργασίες τους και ταυτόχρονα να έχουν έγκυρη πληροφόρηση. Αυτό μπορεί να επιτευχθεί σήμερα από την εφαρμογή των σύγχρονων πληροφοριακών συστημάτων μέσω των οποίων μπορούν να εφαρμοστούν οι επιχειρησιακές λειτουργίες, να εξασφαλίσουν στις επιχειρήσεις την νομιμότητα και την ασφάλεια στις αλλαγές της νομοθεσίας, να μπορούν άμεσα να δώσουν παραγωγικές, εμπορικές, επιχειρηματικές και οικονομικές πληροφορίες και στατιστικές αναλύσεις. Σκοπός της παρούσας εργασίας είναι η αξιολόγηση του βαθμού χρήσης των λογιστικών πληροφοριακών συστημάτων τόσο σε διεθνές επίπεδο, όσο και στην ελληνική πραγματικότητα. Στο πλαίσιο αυτό, πραγματοποιείται βιβλιογραφική επισκόπηση και παρυσιάζονται τα αποτελέσατα των ερευνών αναφορικά με τη χρήση των λογιστικών και πληροφοριακών συστημάτων. Επιπλέον, μέσω χρήσης ερωτηματολογίου σε 103 ελληνικές επιχειρήσεις καταγράφονται ο βαθμός χρήσης των συγκεκριμένων συστημάτων καθώς και οι αντιλαμβανόμενες επιπτώσεις από τη χρήση τους. Τα αποτελέσματα της εργασίας δείχνουν ότι η πλειονότητα των επιχειρήσεων έχει επωφεληθεί από τη χρήση λογιστικών πληροφοριακών συστημάτων καθώς εντοπίζεται η παρουσία μιας σειράς πλεονεκτημάτων. Ωστόσο, η ανάλυση συσχετίσεων έδειξε ότι συγκριτικά με τις υπόλοιπες επιχειρήσεις του δείγματος, οι μεγάλες εταιρίες τείνουν σε μεγαλύτερο βαθμό να επωφελούνται από την αποτελεσματική αξιοποίηση των λογιστικών πληροφοριακών συστημάτων.In the modern business environment, the firms have the necessity to be competitive and therefore the firms seek to have direct access to information, to reduce their costs, to speed up their work, to have valid information and to improve the overall efficiency. The above needs can be achieved by the implementation of the accounting information systems (AIS). The purpose of this study is to evaluate the degree of which the firms use the accounting information systems both at international and at national level. In this context, a bibliographic overview is made and the results of the surveys regarding the use of accounting and information systems are presented. Moreover, through the use of a questionnaire in 103 Greek companies, we provide results about the usage of AIS by the Greek companies. The results indicate that the majority of enterprises have benefited from the usage of accounting information systems since the presence of a number of advantages is identified. However, the Chi-square test indicate that compared to the other companies (small or medium) in the sample, the large companies tend to benefit more from the efficient usage of the accounting information systems