A User Commitment Approach to Information Systems Infusion

Many organizations have huge investments on information systems (IS) but are unable to achieve the maximum benefits expected. The IS infusion stage refers to the state of using IS to its full potential. IS infusion is a form of organizational citizenship behavior because full utilization of IS requires extra-role behaviors (i.e., IS use beyond the mandated usage) beyond intra-role behaviors (i.e., mandated IS usage). As commitment is a key driver of organizational citizenship behavior, IS infusion requires the user’s commitment to IS usage. This study investigates the development of user commitment from the socio-technical system design perspective and the effect of user commitment on IS infusion. We identified five constructs from the socio-technical system design (job fit, task competence, technology competence, self-determination with technology, and self-determination with task). A survey of 236 enterprise system users showed that user commitment has a positive effect on IS infusion. User commitment, in turn, is influenced by job fit, technology competence, and self-determination with task. This study contributes to IS infusion research by introducing the development of user commitment from the socio-technical system design perspective. Managers can promote user commitment in order to reach the infusion stage of fully utilizing information systems

Achieving IT diffusion within the fragments: an IT culture perspective

Many organizations still fail to make a return from the huge investments they make in implementing complex Information Technology (IT). This is usually due to cultural forces that inhibit the level of usage required to facilitate IT Diffusion. An emerging stream of research highlights the IT culture perspective, a perspective vital for understanding individuals’ social practices when they interact with IT. This paper adopted a case study approach to explore how the IT culture perspective may explain how organizational diffusion of an IT may happen despite opposing cultural forces causing a stalemate to the diffusion process. This study identified three IT culture archetypes - embracing, rejecting and confused, depicting a fragmented IT culture during the adaption, acceptance and routinization stages of diffusion of an IT. This study highlights how a salient element of a fragmented IT culture-embracing IT culture archetype could explain how diffusion of an IT happened despite the manifestations of negative IT culture archetypes - ‘confused’ and ‘rejecting’ during the diffusion process

Infusing with ERP Systems: A Longitudinal Investigation of the Impact of Control and Empowerment

Organizations have made significant investments in ERP systems with the strategic expectation that employees will utilize this technology to enhance organizational performance. However, research indicates that ERP systems are under-utilized. In order to entangle the challenge of under-utilization, this paper addresses the impact of control and empowerment on infusion – the deep and comprehensive usage of an information system. We apply a longitudinal design with two measurements to research whether the level of infusion of ERP users changes over time, and if so to what extent. Moreover we hypothesize that ‘soft’ characteristics like the organizational position, organization commitment and trust influence the relation between control, empowerment and the level of infusion of the ERP user. A survey was conducted in a large public organization which has been using an ERP system for several years. A sample of 178 matched pairs (For T1 and T2) of ERP system users and their supervisors has been collected. In this research in progress we present the theoretical mechanisms and methodological framework we employed for the data collection

Improving the clinical value and utility of CGM systems: issues and recommendations : a joint statement of the European Association for the Study of Diabetes and the American Diabetes Association Diabetes Technology Working Group

The first systems for continuous glucose monitoring (CGM) became available over 15 years ago. Many then believed CGM would revolutionise the use of intensive insulin therapy in diabetes; however, progress towards that vision has been gradual. Although increasing, the proportion of individuals using CGM rather than conventional systems for self-monitoring of blood glucose on a daily basis is still low in most parts of the world. Barriers to uptake include cost, measurement reliability (particularly with earlier-generation systems), human factors issues, lack of a standardised format for displaying results and uncertainty on how best to use CGM data to make therapeutic decisions. This scientific statement makes recommendations for systemic improvements in clinical use and regulatory (pre- and postmarketing) handling of CGM devices. The aim is to improve safety and efficacy in order to support the advancement of the technology in achieving its potential to improve quality of life and health outcomes for more people with diabetes

Improving the clinical value and utility of CGM systems: issues and recommendations: a joint statement of the European Association for the Study of Diabetes and the American Diabetes Association Diabetes Technology Working Group

The first systems for continuous glucose monitoring (CGM) became available over 15 years ago. Many then believed CGM would revolutionize the use of intensive insulin therapy in diabetes; however, progress toward that vision has been gradual. Although increasing, the proportion of individuals using CGM rather than conventional systems for self-monitoring of blood glucose on a daily basis is still low in most parts of the world. Barriers to uptake include cost, measurement reliability (particularly with earlier-generation systems), human factors issues, lack of a standardized format for displaying results, and uncertainty on how best to use CGM data to make therapeutic decisions. This Scientific Statement makes recommendations for systemic improvements in clinical use and regulatory (pre- and postmarketing) handling of CGM devices. The aim is to improve safety and efficacy in order to support the advancement of the technology in achieving its potential to improve quality of life and health outcomes for more people with diabetes

System implementation: managing project and post project stage - case study in an Indonesian company

The research reported in this paper aims to get a better\ud understanding of how the implementation process of\ud enterprise systems (ES) can be managed, by studying the\ud process from an organisational perspective. A review of\ud the literature on previous research in ES implementation\ud has been carried out and the state of the art of ES\ud implementation research is defined. Using several body of\ud literature, an organisational view on ES implementation is\ud described, explaining that ES implementation involves\ud challenges from triple domain, namely technological\ud challenge, business process related challenge, and\ud organisational challenge. Based on the defined state of the\ud art and the organisational view on ES implementation\ud developed in this research, a research framework is\ud presented, addressing the project as well as the postproject\ud stage, and a number of essential issues within the\ud stages. System alignment, knowledge acquisition, change\ud mobilisation are the essntial issues to be studied in the\ud project stage while institutionalisation effort and\ud continuous improvement facilitation are to be studied in\ud the post-project stage. Case studies in Indonesian\ud companies are used to explain the framework

The Effect of Corporate Cultural Factors on the Data Warehousing Success: An Empirical Investigation

This study is aimed at identifying the impact of corporate cultural factors on successful development of data warehousing in the United Arab Emirates. The theoretical framework of the study is formulated based on analysis of related literature coupled with the information gained from interviewing data warehousing experts. Five hundred and eighty data warehouse users in 34 companies were surveyed to obtain their perceptions of the extent that each of 132 items had actually contributed to their firms’ DW success at different phases of development. Rigorous multivariate statistical analysis procedure has been followed to design and construct an overall model of DW success. The model has proven that all its independent variables have significant influence on the DW overall success and that corporate cultural factors have dominant impact on this success throughout the different phases of DW development

Beyond Routine: Symbolic Adoption, Extended Use, and Emergent Use of Complex Information Systems in the Mandatory Organizational Context

Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance model, and the symbolic adoption theory, this paper proposes a research model for understanding extended and emergent use in mandatory organizational contexts. The model was examined in two large manufacturing firms that had implemented CIS for at least two years. The results suggest that perceived usefulness, satisfaction, and symbolic adoption influence extended use, and that perceived usefulness, symbolic adoption, and extended use affect emergent use. More importantly, the concept of symbolic adoption offers a theoretical explanation for extended and emergent use from the motivational point of view. Implications for theory and practice are also discussed