Social Media and the Public Sector

{Excerpt} Social media is revolutionizing the way we live, learn, work, and play. Elements of the private sector have begun to thrive on opportunities to forge, build, and deepen relationships. Some are transforming their organizational structures and opening their corporate ecosystems in consequence. The public sector is a relative newcomer. It too can drive stakeholder involvement and satisfaction. Global conversations, especially among Generation Y, were born circa 2004. Beginning 1995 until then, the internet had hosted static, one-way websites. These were places to visit passively, retrieve information from, and perhaps post comments about by electronic mail. Sixteen years later, Web 2.0 enables many-to-many connections in numerous domains of interest and practice, powered by the increasing use of blogs, image and video sharing, mashups, podcasts, ratings, Really Simple Syndication, social bookmarking, tweets, widgets, and wikis, among others. Today, people expect the internet to be user-centric

Exploring the Use and Benefits of Web 2.0 for Supply Chain Management

In today’s dynamic environment, managing supply chain processes has been challenging. Various information and communication technologies (ICT) have been adopted for supply chain management (SCM) in the last few decades. The adoption of technologies for SCM, nevertheless, has been difficult and complex because different parties are involved. Recently, with the emergence and popularity of web 2.0 as social technology, innovative companies have started to explore and adopt web 2.0 as an alternative method for supply chain integration. Web 2.0 has many features that are useful for dynamic communication across the globe, which facilitates integration among supply chain parties. However, currently, web 2.0 has not been widely used to support SCM practices. Building upon the existing studies, in this paper, we assess how web 2.0 can be used for supporting SCM practices and highlight the values offered. A number of implications for managing supply chain with web 2.0 are also discussed

Overview of business models for Web 2.0 communities

A new type of communities is gaining momentum on the web and is reshaping online communication and collaboration patterns and the way how information is consumed and produced [Gros04, Kolb06]. Examples of such communities are Wikipedia, MySpace, OpenBC, YouTube, Folksonomies, numerous Weblogs and others. In literature different terms can be found to denote the emerging and growing new phenomenon: social software [Bäch06] or peer production [Scho05]. In the year 2005, Tim O'Reilly popularized the term Web 2.0 [O'Reil05]. While the first two terms can be applied also to earlier, already established forms of online communities (for an overview see [Stan02]), the term Web 2.0 is mostly applied to emphasize the differences of emerging communities compared to earlier forms of online communities, encompassing various perspectives - technology, attitude, philosophy. (...

A literature review of the use of Web 2.0 tools in Higher Education

This review focuses on the use of Web 2.0 tools in Higher Education. It provides a synthesis of the research literature in the field and a series of illustrative examples of how these tools are being used in learning and teaching. It draws out the perceived benefits that these new technologies appear to offer, and highlights some of the challenges and issues surrounding their use. The review forms the basis for a HE Academy funded project, ‘Peals in the Cloud’, which is exploring how Web 2.0 tools can be used to support evidence-based practices in learning and teaching. The project has also produced two in-depth case studies, which are reported elsewhere (Galley et al., 2010, Alevizou et al., 2010). The case studies focus on evaluation of a recently developed site for learning and teaching, Cloudworks, which harnesses Web 2.0 functionality to facilitate the sharing and discussion of educational practice. The case studies aim to explore to what extent the Web 2.0 affordances of the site are successfully promoting the sharing of ideas, as well as scholarly reflections, on learning and teaching

The state of research on folksonomies in the field of Library and Information Science : a Systematic Literature Review

Purpose – The purpose of this thesis is to provide an overview of all relevant peer-reviewed articles on folksonomies, social tagging and social bookmarking as knowledge organisation systems within the field of Library and Information Science by reviewing the current state of research on these systems of managing knowledge. Method – I use the systematic literature review method in order to systematically and transparently review and synthesise data extracted from 39 articles found through the discovery system LUBsearch in order to find out which, and to which degree different methods, theories and systems are represented, which subfields can be distinguished, how present research within these subfields is and which larger conclusions can be drawn from research conducted between 2003-2013 on folksonomies. Findings – There have been done many studies which are exploratory or reviewing literature discussions, and other frequently used methods which have been used are questionnaires or surveys, although often in conjunction with other methods. Furthermore, out of the 39 studies, 22 were quantitative, 15 were qualitative and 2 used mixed methods. I also found that there were an underwhelming number of theories being explicitly used, where merely 11 articles explicitly used theories, and only one theory was used twice. No key authors on the topic were identified, though Knowledge Organization, Information Processing & Management and Journal of the American Society for Information Science and Technology were recognised as key journals for research on folksonomies. There have been plenty of studies on how tags and folksonomies have effected other knowledge organisation systems, or how pre-existing have been used to create new systems. Other well represented subfields include studies on the quality or characteristics of tags or text, and studies aiming to improve folksonomies, search methods or tags. Value – I provide an overview on what has been researched and where the focus on said research has been during the last decade and present future research suggestions and identify possible dangers to be wary of which I argue will benefit folksonomies and knowledge organisation as a whole

Collaborative Shopping Networks: Sharing the Wisdom of Crowds in E-Commerce Environments

Social web services have gained enormous popularity over the past years because of a steadily increasing demand for user participation in the whole web sphere. Social networks like MySpace or Facebook and media sites like Flickr or YouTube clearly demonstrate the variety and functionality of social sites. Significantly affected by this trend, online retail and e-commerce environments rapidly changed within the last years. Users were integrated into existing e-shops and mutated from simple buyers to fully integrated customers. Thus, a modern shop visitor can recommend products, leave comments, rate vendors or publish wish lists. This recent phenomenon, called social commerce or social shopping, leads to more customer satisfaction, user participation and social interaction. Accordingly, there is a strong demand for innovative social commerce models and concepts like crowdsourcing, consumer generated content or live shopping. This paper shows the results of an extended analysis of collaborative shopping networks and demonstrates the development of a representative interaction model. An evaluation of social commerce models gave insights into functionalities, interactions and entities of successful social web applications. To create a collaborative shopping network model, conventional web services as well as selected best practice cases were analyzed in detail. To meet the demands of modern consumers, success factors are presented in the final part

Studying web 2.0 interactivity: a research framework and two case studies

With more than one third of the world’s population being online, the Internet has increasingly become part of modern living, giving rise to popular literature that often takes a teleological and celebratory perspective, heralding the Internet and Web 2.0 specifically, as an enabler of participation, democracy, and interactivity. However, one should not take these technological affordances of Web 2.0 for granted. This article applies an interaction framework to the analysis of two Web 2.0 websites viewed as spaces where interaction goes beyond the mere consultation and selection of content, i.e., as spaces supporting the (co)creation of content and value. The authors’ approach to interactivity seeks to describe websites in objective, structural terms as spaces of user, document, and website affordances. The framework also makes it possible to talk about the websites in subjective, functional terms, considering them as spaces of perceived inter-action, intra-action and outer-action affordances. Analysis finds that both websites provide numerous user, document, and website affordances that can serve as inter-action or social affordances