A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

A Utility-Theoretic Approach to Privacy in Online Services

Online offerings such as web search, news portals, and e-commerce applications face the challenge of providing high-quality service to a large, heterogeneous user base. Recent efforts have highlighted the potential to improve performance by introducing methods to personalize services based on special knowledge about users and their context. For example, a user's demographics, location, and past search and browsing may be useful in enhancing the results offered in response to web search queries. However, reasonable concerns about privacy by both users, providers, and government agencies acting on behalf of citizens, may limit access by services to such information. We introduce and explore an economics of privacy in personalization, where people can opt to share personal information, in a standing or on-demand manner, in return for expected enhancements in the quality of an online service. We focus on the example of web search and formulate realistic objective functions for search efficacy and privacy. We demonstrate how we can find a provably near-optimal optimization of the utility-privacy tradeoff in an efficient manner. We evaluate our methodology on data drawn from a log of the search activity of volunteer participants. We separately assess users’ preferences about privacy and utility via a large-scale survey, aimed at eliciting preferences about peoples’ willingness to trade the sharing of personal data in returns for gains in search efficiency. We show that a significant level of personalization can be achieved using a relatively small amount of information about users

Differentiable Unbiased Online Learning to Rank

Online Learning to Rank (OLTR) methods optimize rankers based on user interactions. State-of-the-art OLTR methods are built specifically for linear models. Their approaches do not extend well to non-linear models such as neural networks. We introduce an entirely novel approach to OLTR that constructs a weighted differentiable pairwise loss after each interaction: Pairwise Differentiable Gradient Descent (PDGD). PDGD breaks away from the traditional approach that relies on interleaving or multileaving and extensive sampling of models to estimate gradients. Instead, its gradient is based on inferring preferences between document pairs from user clicks and can optimize any differentiable model. We prove that the gradient of PDGD is unbiased w.r.t. user document pair preferences. Our experiments on the largest publicly available Learning to Rank (LTR) datasets show considerable and significant improvements under all levels of interaction noise. PDGD outperforms existing OLTR methods both in terms of learning speed as well as final convergence. Furthermore, unlike previous OLTR methods, PDGD also allows for non-linear models to be optimized effectively. Our results show that using a neural network leads to even better performance at convergence than a linear model. In summary, PDGD is an efficient and unbiased OLTR approach that provides a better user experience than previously possible.Comment: Conference on Information and Knowledge Management 201

Sensitive and Scalable Online Evaluation with Theoretical Guarantees

Multileaved comparison methods generalize interleaved comparison methods to provide a scalable approach for comparing ranking systems based on regular user interactions. Such methods enable the increasingly rapid research and development of search engines. However, existing multileaved comparison methods that provide reliable outcomes do so by degrading the user experience during evaluation. Conversely, current multileaved comparison methods that maintain the user experience cannot guarantee correctness. Our contribution is two-fold. First, we propose a theoretical framework for systematically comparing multileaved comparison methods using the notions of considerateness, which concerns maintaining the user experience, and fidelity, which concerns reliable correct outcomes. Second, we introduce a novel multileaved comparison method, Pairwise Preference Multileaving (PPM), that performs comparisons based on document-pair preferences, and prove that it is considerate and has fidelity. We show empirically that, compared to previous multileaved comparison methods, PPM is more sensitive to user preferences and scalable with the number of rankers being compared.Comment: CIKM 2017, Proceedings of the 2017 ACM on Conference on Information and Knowledge Managemen

Balancing Speed and Quality in Online Learning to Rank for Information Retrieval

In Online Learning to Rank (OLTR) the aim is to find an optimal ranking model by interacting with users. When learning from user behavior, systems must interact with users while simultaneously learning from those interactions. Unlike other Learning to Rank (LTR) settings, existing research in this field has been limited to linear models. This is due to the speed-quality tradeoff that arises when selecting models: complex models are more expressive and can find the best rankings but need more user interactions to do so, a requirement that risks frustrating users during training. Conversely, simpler models can be optimized on fewer interactions and thus provide a better user experience, but they will converge towards suboptimal rankings. This tradeoff creates a deadlock, since novel models will not be able to improve either the user experience or the final convergence point, without sacrificing the other. Our contribution is twofold. First, we introduce a fast OLTR model called Sim-MGD that addresses the speed aspect of the speed-quality tradeoff. Sim-MGD ranks documents based on similarities with reference documents. It converges rapidly and, hence, gives a better user experience but it does not converge towards the optimal rankings. Second, we contribute Cascading Multileave Gradient Descent (C-MGD) for OLTR that directly addresses the speed-quality tradeoff by using a cascade that enables combinations of the best of two worlds: fast learning and high quality final convergence. C-MGD can provide the better user experience of Sim-MGD while maintaining the same convergence as the state-of-the-art MGD model. This opens the door for future work to design new models for OLTR without having to deal with the speed-quality tradeoff.Comment: CIKM 2017, Proceedings of the 2017 ACM on Conference on Information and Knowledge Managemen

Utilising semantic technologies for intelligent indexing and retrieval of digital images

The proliferation of digital media has led to a huge interest in classifying and indexing media objects for generic search and usage. In particular, we are witnessing colossal growth in digital image repositories that are difficult to navigate using free-text search mechanisms, which often return inaccurate matches as they in principle rely on statistical analysis of query keyword recurrence in the image annotation or surrounding text. In this paper we present a semantically-enabled image annotation and retrieval engine that is designed to satisfy the requirements of the commercial image collections market in terms of both accuracy and efficiency of the retrieval process. Our search engine relies on methodically structured ontologies for image annotation, thus allowing for more intelligent reasoning about the image content and subsequently obtaining a more accurate set of results and a richer set of alternatives matchmaking the original query. We also show how our well-analysed and designed domain ontology contributes to the implicit expansion of user queries as well as the exploitation of lexical databases for explicit semantic-based query expansion

Theory-based user modeling for personalized interactive information retrieval

In an effort to improve users’ search experiences during their information seeking process, providing a personalized information retrieval system is proposed to be one of the effective approaches. To personalize the search systems requires a good understanding of the users. User modeling has been approved to be a good method for learning and representing users. Therefore many user modeling studies have been carried out and some user models have been developed. The majority of the user modeling studies applies inductive approach, and only small number of studies employs deductive approach. In this paper, an EISE (Extended Information goal, Search strategy and Evaluation threshold) user model is proposed, which uses the deductive approach based on psychology theories and an existing user model. Ten users’ interactive search log obtained from the real search engine is applied to validate the proposed user model. The preliminary validation results show that the EISE model can be applied to identify different types of users. The search preferences of the different user types can be applied to inform interactive search system design and development