Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Technical Report on Deploying a highly secured OpenStack Cloud Infrastructure using BradStack as a Case Study

Cloud computing has emerged as a popular paradigm and an attractive model for providing a reliable distributed computing model.it is increasing attracting huge attention both in academic research and industrial initiatives. Cloud deployments are paramount for institution and organizations of all scales. The availability of a flexible, free open source cloud platform designed with no propriety software and the ability of its integration with legacy systems and third-party applications are fundamental. Open stack is a free and opensource software released under the terms of Apache license with a fragmented and distributed architecture making it highly flexible. This project was initiated and aimed at designing a secured cloud infrastructure called BradStack, which is built on OpenStack in the Computing Laboratory at the University of Bradford. In this report, we present and discuss the steps required in deploying a secured BradStack Multi-node cloud infrastructure and conducting Penetration testing on OpenStack Services to validate the effectiveness of the security controls on the BradStack platform. This report serves as a practical guideline, focusing on security and practical infrastructure related issues. It also serves as a reference for institutions looking at the possibilities of implementing a secured cloud solution.Comment: 38 pages, 19 figures

Cyber Supply Chain Risks in Cloud Computing - Bridging the Risk Assessment Gap

Cloud computing represents a significant paradigm shift in the delivery of information technology (IT) services. The rapid growth of the cloud and the increasing security concerns associated with the delivery of cloud services has led many researchers to study cloud risks and risk assessments. Some of these studies highlight the inability of current risk assessments to cope with the dynamic nature of the cloud, a gap we believe is as a result of the lack of consideration for the inherent risk of the supply chain. This paper, therefore, describes the cloud supply chain and investigates the effect of supply chain transparency in conducting a comprehensive risk assessment. We conducted an industry survey to gauge stakeholder awareness of supply chain risks, seeking to find out the risk assessment methods commonly used, factors that hindered a comprehensive evaluation and how the current state-of-the-art can be improved. The analysis of the survey dataset showed the lack of flexibility of the popular qualitative assessment methods in coping with the risks associated with the dynamic supply chain of cloud services, typically made up of an average of eight suppliers. To address these gaps, we propose a Cloud Supply Chain Cyber Risk Assessment (CSCCRA) model, a quantitative risk assessment model which is supported by decision support analysis and supply chain mapping in the identification, analysis and evaluation of cloud risks