Knowledge-Intensive Processes: Characteristics, Requirements and Analysis of Contemporary Approaches

Engineering of knowledge-intensive processes (KiPs) is far from being mastered, since they are genuinely knowledge- and data-centric, and require substantial flexibility, at both design- and run-time. In this work, starting from a scientific literature analysis in the area of KiPs and from three real-world domains and application scenarios, we provide a precise characterization of KiPs. Furthermore, we devise some general requirements related to KiPs management and execution. Such requirements contribute to the definition of an evaluation framework to assess current system support for KiPs. To this end, we present a critical analysis on a number of existing process-oriented approaches by discussing their efficacy against the requirements

A framework for efficiently mining the organisational perspective of business processes

Process mining aims at discovering processes by extracting knowledge from event logs. Such knowledge may refer to different business process perspectives. The organisational perspective deals, among other things, with the assignment of human resources to process activities. Information about the resources that are involved in process activities can be mined from event logs in order to discover resource assignment conditions, which is valuable for process analysis and redesign. Prior process mining approaches in this context present one of the following issues: (i) they are limited to discovering a restricted set of resource assignment conditions; (ii) they do not aim at providing efficient solutions; or (iii) the discovered process models are difficult to read due to the number of assignment conditions included. In this paper we address these problems and develop an efficient and effective process mining framework that provides extensive support for the discovery of patterns related to resource assignment. The framework is validated in terms of performance and applicability

On the discovery of declarative control flows for artful processes

Artful processes are those processes in which the experience, intuition, and knowledge of the actors are the key factors in determining the decision making. They are typically carried out by the "knowledge workers," such as professors, managers, and researchers. They are often scarcely formalized or completely unknown a priori. Throughout this article, we discuss how we addressed the challenge of discovering declarative control flows in the context of artful processes. To this extent, we devised and implemented a two-phase algorithm, named MINERful. The first phase builds a knowledge base, where statistical information extracted from logs is represented. During the second phase, queries are evaluated on that knowledge base, in order to infer the constraints that constitute the discovered process. After outlining the overall approach and offering insight on the adopted process modeling language, we describe in detail our discovery technique. Thereupon, we analyze its performances, both from a theoretical and an experimental perspective. A user-driven evaluation of the quality of results is also reported on the basis of a real case study. Finally, a study on the fitness of discovered models with respect to synthetic and real logs is presented

Discovering Declarative Process Models from Event Logs through Temporal Logic Query Checking

Käesolev magistritöö keskendub protsessile seatud piirangute avastamisele sündmuste logist, mida saab väljendada temporaalloogika abil. Piirangute avastamise meetodina kasutame temporaalloogika päringute kontrollimist sündmuste logi vastu. Temporaalloogika päring on modaalloogika avaldis, mis sisaldab muutujaid, mis võtavad oma väärtuse automaarpropositsioonide hulgast. Temporaalloogika päring käivitatakse vastu olekumasinat, mis on konstrueeritud sündmuste logi järgi. Päringu tulemuseks on kõik temporaalloogika avaldised, kus muutujad on asendatud kõikvõimalike automaarpropositsioonidega, mis muudavad avaldise tõeseks antud olekumasinas. See meetod ei vaja protsessi piirangute avastamiseks negatiivseid näiteid (protsessi juhtumid, mis ei tohi aset leida) sündmuste logis nagu osa avaldatuid meetodeid vajab. See meetod samuti laiendab võimalike avastatavate piirangute hulka võrreldes olemas olevate meetoditega.This thesis will focus on the discovery of temporal logic constraints from an event log. The constraints are the description of the behavior of a business process. We will use Temporal Logic Query Checking for this purpose. A temporal logic query is a type of modal logic expression containing one or more placeholders that are checked against a transition system. The transition system is built from an event log. The result lists all possible activities that can replace the placeholders to satisfy the constraints described by the query in the log. This approach does not require (as many other approaches in the literature) negative examples as (additional) input and it provides the possibility of discovering a wider range of constraints to describe the process with respect to the existing approaches

Automated Process Discovery: A Literature Review and a Comparative Evaluation with Domain Experts

Äriprotsesside kaeve meetodi võimaldavad analüütikul kasutada logisid saamaks teadmisi protsessi tegeliku toimise kohta. Neist meetodist üks enim uuritud on automaatne äriprotsesside avastamine. Sündmuste logi võetakse kui sisend automaatse äriprotsesside avastamise meetodi poolt ning väljundina toodetakse äriprotsessi mudel, mis kujutab logis talletatud sündmuste kontrollvoogu. Viimase kahe kümnendi jooksul on väljapakutud mitmeidki automaatseid äriprotsessi avastamise meetodeid balansseerides erinevalt toodetavate mudelite skaleeruvuse, täpsuse ning keerukuse vahel. Siiani on automaatsed äriprotsesside avastamise meetodid testitud ad-hoc kombel, kus erinevad autorid kasutavad erinevaid andmestike, seadistusi, hindamismeetrikuid ning alustõdesid, mis viib tihti võrdlematute tulemusteni ning mõnikord ka mittetaastoodetavate tulemusteni suletud andmestike kasutamise tõttu. Eelpool toodu mõistes sooritatakse antud magistritöö raames süstemaatiline kirjanduse ülevaade automaatsete äriprotsesside avastamise meetoditest ja ka süstemaatiline hindav võrdlus üle nelja kvaliteedimeetriku olemasolevate automaatsete äriprotsesside avastamise meetodite kohta koostöös domeeniekspertidega ning kasutades reaalset logi rahvusvahelisest tarkvara firmast. Kirjanduse ülevaate ning hindamise tulemused tõstavad esile puudujääke ning seni uurimata kompromisse mudelite loomiseks nelja kvaliteedimeetriku kontekstis. Antud magistritöö tulemused võimaldavad teaduritel parandada puudujäägid meetodites. Samuti vastatakse küsimusele automaatsete äriprotsesside avastamise meetodite kasutamise kohta väljaspool akadeemilist maailma.Process mining methods allow analysts to use logs of historical executions of business processes in order to gain knowledge about the actual performance of these processes.One of the most widely studied process mining operations is automated process discovery.An event log is taken as input by an automated process discovery method and produces a business process model as output that captures the control-flow relations between tasks that are described by the event log.Several automated process discovery methods have been proposed in the past two decades, striking different tradeoffs between scalability, accuracy and complexity of the resulting models.So far, automated process discovery methods have been evaluated in an ad hoc manner, with different authors employing different datasets, experimental setups, evaluation measures and baselines, often leading to incomparable conclusions and sometimes unreproducible results due to the use of non-publicly available datasets.In this setting, this thesis provides a systematic review of automated process discovery methods and a systematic comparative evaluation of existing implementations of these methods with domain experts by using a real-life event log extracted from a international software engineering company and four quality metrics.The review and evaluation results highlight gaps and unexplored tradeoffs in the field in the context of four business process model quality metrics.The results of this master thesis allows researchers to improve the lacks in the automated process discovery methods and also answers question about the usability of process discovery techniques in industry