CoPs-Centered Knowledge Management

Rajiv Khosla is an Associate Professor at School of Business, La Trobe University. He is the director of externally funded Business Intelligence Institute-Business Systems and Knowledge Modelling research laboratory. Rajiv has a multi-disciplinary background in management, engineering and computer science. He has published over 120 refereed journal and conference papers. He has also authored four books (research monographs) in the area of Emotional Intelligence, Human-Centred e-Business, Multimedia based Socio-technical Information systems, Intelligent Hybrid Multi-agent Systems. Rajiv is the Associate editor of the International Journal of Pattern Recognition, Regional editor of Journal of Intelligent Manufacturing (Springer-verlag), and Action Editor of Journal of Cognitive Systems Research. He has been a project leader of over a dozen industry projects and has commercialised four IT products in Australia. Associate Professor Rajiv Khosla Business Intelligence Institute and Business Systems Knowledge Modeling Laboratory (http://www.latrobe.edu.au/bskm) School of Business, La Trobe University, Melbourne, Victoria – 3086, Australia E-Mail: [email protected] of the primary reasons identified for the failure of existing knowledge management solutions has been that knowledge management tools and research have primarily been designed around technology push-models as against strategy pull-models. In an era where organizations are undergoing rapid and discontinuous change it is imperative that knowledge management systems and organizational entities like CoPs that facilitate knowledge management and organizational transformation are more closely aligned with business strategies and goals of an organization. This would enable organizations to respond more quickly to changing business environments and corresponding change in their knowledge management needs from time to time. This seminar presents a strategy-pull approach for Modeling and Design of CoPs-centered Knowledge Management Systems to facilitate organizational transformation. Among other aspects the seminar will focus on definition of dimensions and criteria for defining CoPs in an organization, application of fuzzy integral techniques to rank 16 criteria employed by CoPs to engage in knowledge management. From a knowledge management and organizational transformation perspective this approach will enable a more direct relationship between business strategy, CoPs and Knowledge Management solutions.published_or_final_versionCentre for Information Technology in Education, University of Hong Kon

Design Principles for Business Model Analytics Tools

In this doctoral thesis, a current and widespread approach to business modelling is developed further using findings from data analytics and theories to improve user understanding. The focus is on the goals of an objective business modeling that is comprehensible to all users. Business modelling is an important part of companies to determine their strategy and as a linking element between the strategic and operational level. Different research areas investigate how such business modelling can be supported or applied in different situations (e.g. after disruptive shocks). However, the starting point for these approaches is always a subjective top-down approach, based on the knowledge of the modeler. This involves the challenge that the created business models are incorrect and depend on the knowledge and perspective of the modeler. In addition, they are strongly linked to the strategic level and the abstract management view associated with it. In a design science research approach in this thesis, requirements and design principles for objective and easily understandable business modeling were developed. In addition, these principles were instantiated in a tool that can (semi-)automatically create a business model by using enterprise data. At the same time, the understanding of all users is increased by integrating the relationships between the elements, the value flow and an extension of value capturing. This provides the foundation for a common communication platform, similar to a blueprint in the construction industry. The result of this work is not only the tool but also an extension of the current state of the art of research in the field of business modeling, as well as corresponding principles and findings, which can be used to master individual challenges in practice and science

Business Process Management Education in Academia: Status, challenges, and Recommendations

In response to the growing proliferation of Business Process Management (BPM) in industry and the demand this creates for BPM expertise, universities across the globe are at various stages of incorporating knowledge and skills in their teaching offerings. However, there are still only a handful of institutions that offer specialized education in BPM in a systematic and in-depth manner. This article is based on a global educators’ panel discussion held at the 2009 European Conference on Information Systems in Verona, Italy. The article presents the BPM programs of five universities from Australia, Europe, Africa, and North America, describing the BPM content covered, program and course structures, and challenges and lessons learned. The article also provides a comparative content analysis of BPM education programs illustrating a heterogeneous view of BPM. The examples presented demonstrate how different courses and programs can be developed to meet the educational goals of a university department, program, or school. This article contributes insights on how best to continuously sustain and reshape BPM education to ensure it remains dynamic, responsive, and sustainable in light of the evolving and ever-changing marketplace demands for BPM expertise

Tasks, cognitive agents, and KB-DSS in workflow and process management

The purpose of this paper is to propose a nonparametric interest rate term structure model and investigate its implications on term structure dynamics and prices of interest rate derivative securities. The nonparametric spot interest rate process is estimated from the observed short-term interest rates following a robust estimation procedure and the market price of interest rate risk is estimated as implied from the historical term structure data. That is, instead of imposing a priori restrictions on the model, data are allowed to speak for themselves, and at the same time the model retains a parsimonious structure and the computational tractability. The model is implemented using historical Canadian interest rate term structure data. The parametric models with closed form solutions for bond and bond option prices, namely the Vasicek (1977) and CIR (1985) models, are also estimated for comparison purpose. The empirical results not only provide strong evidence that the traditional spot interest rate models and market prices of interest rate risk are severely misspecified but also suggest that different model specifications have significant impact on term structure dynamics and prices of interest rate derivative securities.

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history