Innovation is created by humans, not by systems: an exploration of user involvement in living labs: user motivation versus lead user criteria

The past few years companies have become more interested in involving users during the production process of their products. On the other hand, a group of users started to innovate on their own. Users also became interested in becoming part of the production processes themselves. Certain users experience certain needs earlier than others and they enjoy finding solutions for these needs. They are called Lead Users (von Hippel, 2005). Living Labs are one possibility for users to realize this interest to innovate. iLab.o, the Living Lab division of iMinds, has been organizing Living Lab research since 2009. To get a better view on the motivations of this panel, we analyzed the behavior of the involved users from September 2009 to December 2013. We tried to detect Lead Users, but it is not obvious to define people as Lead Users because of the different used definitions. Instead, we divided this panel into three types of users based on the intensity of their involvement: passive, sleeping and active users. A small group of users is extremely active and are been defined as “alpha users”. Based on interviews with these alpha users in November and December 2013, a better view on their motivations to keep participating in Living Lab research was made. In this paper we focus on the participation of these different user types in one research phase type within Living Lab research, more specifically co-creation sessions. By means of a comparative case study, we tried to get a better understanding of the behavior of the different user types. It became clear that in order to keep the panel involved it is important to focus on community building

Competing or aiming to be average?: Normification as a means of engaging digital volunteers

Engagement, motivation and active contribution by digital volunteers are key requirements for crowdsourcing and citizen science projects. Many systems use competitive elements, for example point scoring and leaderboards, to achieve these ends. However, while competition may motivate some people, it can have a neutral or demotivating effect on others. In this paper we explore theories of personal and social norms and investigate normification as an alternative approach to engagement, to be used alongside or instead of competitive strategies. We provide a systematic review of existing crowdsourcing and citizen science literature and categorise the ways that theories of norms have been incorporated to date. We then present qualitative interview data from a pro-environmental crowdsourcing study, Close the Door, which reveals normalising attitudes in certain participants. We assess how this links with competitive behaviour and participant performance. Based on our findings and analysis of norm theories, we consider the implications for designers wishing to use normification as an engagement strategy in crowdsourcing and citizen science systems

Crowdsourcing as a way to access external knowledge for innovation

This paper focuses on “crowdsourcing” as a significant trend in the new paradigm of open innovation (Chesbrough 2006; Chesbrough & Appleyard 2007). Crowdsourcing conveys the idea of opening the R&D processes to “the crowd” through a web 2.0 infrastructure. Based on two cases studies of crowdsourcing webstartups (Wilogo and CrowdSpirit), the paper aims to build a framework to characterize and interpret the tension between value creation by a community and value capture by a private economic actor. Contributing to the discussions on “hybrid organizational forms” in organizational studies (Bruce & Jordan 2007), the analysis examines how theses new models combine various forms of relationships and exchanges (market or non market). It describes how crowdsourcing conveys new patterns of control, incentives and co-ordination mechanisms.communauté ; crowdsourcing ; innovation ; formes organisationnelles hybrides ; plateforme ; web 2.0

Human Computation and Convergence

Humans are the most effective integrators and producers of information, directly and through the use of information-processing inventions. As these inventions become increasingly sophisticated, the substantive role of humans in processing information will tend toward capabilities that derive from our most complex cognitive processes, e.g., abstraction, creativity, and applied world knowledge. Through the advancement of human computation - methods that leverage the respective strengths of humans and machines in distributed information-processing systems - formerly discrete processes will combine synergistically into increasingly integrated and complex information processing systems. These new, collective systems will exhibit an unprecedented degree of predictive accuracy in modeling physical and techno-social processes, and may ultimately coalesce into a single unified predictive organism, with the capacity to address societies most wicked problems and achieve planetary homeostasis.Comment: Pre-publication draft of chapter. 24 pages, 3 figures; added references to page 1 and 3, and corrected typ

Leveraging the Potentials of Dedicated Collaborative Interactive Learning: Conceptual Foundations to Overcome Uncertainty by Human-Machine Collaboration

When a learning system learns from data that was previously assigned to categories, we say that the learning system learns in a supervised way. By supervised , we mean that a higher entity, for example a human, has arranged the data into categories. Fully categorizing the data is cost intensive and time consuming. Moreover, the categories (labels) provided by humans might be subject to uncertainty, as humans are prone to error. This is where dedicate collaborative interactive learning (D-CIL) comes together: The learning system can decide from which data it learns, copes with uncertainty regarding the categories, and does not require a fully labeled dataset. Against this background, we create the foundations of two central challenges in this early development stage of D-CIL: task complexity and uncertainty. We present an approach to crowdsourcing traffic sign labels with self-assessment that will support leveraging the potentials of D-CIL

Processing Collections of Geo-Referenced Images for Natural Disasters

After disaster strikes, emergency response teams need to work fast. In this context, crowdsourcing has emerged as a powerful mechanism where volunteers can help to process different tasks such as processing complex images using labeling and classification techniques. In this work we propose to address the problem of how to efficiently process large volumes of georeferenced images using crowdsourcing in the context of high risk such as natural disasters. Research on citizen science and crowdsourcing indicates that volunteers should be able to contribute in a useful way with a limited time to a project, supported by the results of usability studies. We present the design of a platform for real-time processing of georeferenced images. In particular, we focus on the interaction between the crowdsourcing and the volunteers connected to a P2P network.Facultad de Informátic

Processing Collections of Geo-Referenced Images for Natural Disasters

After disaster strikes, emergency response teams need to work fast. In this context, crowdsourcing has emerged as a powerful mechanism where volunteers can help to process different tasks such as processing complex images using labeling and classification techniques. In this work we propose to address the problem of how to efficiently process large volumes of georeferenced images using crowdsourcing in the context of high risk such as natural disasters. Research on citizen science and crowdsourcing indicates that volunteers should be able to contribute in a useful way with a limited time to a project, supported by the results of usability studies. We present the design of a platform for real-time processing of georeferenced images. In particular, we focus on the interaction between the crowdsourcing and the volunteers connected to a P2P network.Facultad de Informátic