Smart operators: How augmented and virtual technologies are affecting the worker's performance in manufacturing contexts

Purpose: The correct interaction between the workforce and augmented, virtual, and mixed reality technologies represents a crucial aspect of the success of the smart factory. This interaction is, indeed, affected by the variability of human behavior and its reliability, which can strongly influence the quality, safety, and productivity standards. For this reason, this paper aims to provide a clear and complete analysis of the impacts of these technologies on the performance of operators. Design/methodology/approach: A Systematic Literature Review (SLR) was conducted to identify peer-reviewed papers that focused on the implementation of augmented and virtual technologies in manufacturing systems and their effects on human performance. Findings: In total, 61 papers were selected and thoroughly analyzed. The findings of this study reveal that Augmented, Virtual and Mixed Reality can be applied for several applications in manufacturing systems with different types of devices, that involve various advantages and disadvantages. The worker’s performance that are influencing by the use of these technologies are above all time to complete a task, error rate and mental and physical workload. Originality/value: Over the years Augmented, Virtual and Mixed Reality technologies in manufacturing systems have been investigated by researchers. Several studies mostly focused on technological issues, have been conducted. The role of the operator, whose tasks may be influenced positively or negatively by the use of new devices, has been hardly ever analyzed and a deep analysis of human performance affected by these technologies is missing. This study represents a preliminary analysis to fill this gap. The results obtained from the SLR allowed us to develop a conceptual framework that investigates the current state-of-the-art knowledge about the topic and highlights gaps in the current researchPeer Reviewe

A Preliminary Study Investigating Industrial Designer Role In Malaysian Furniture Industry

The study has been conducted to investigate the Industrial Designer role in Malaysian Furniture Industry to understand challenges faced by the industrial Designer and to explore the current situations involved with Industrial Designer in furniture Industry. The study wills involve interviews and observations data collection work with Industrial Designers and Furniture Manufacturing companies in the current environment. As this research is still an ongoing investigation, we found that in Malaysia the role of industrial designers in furniture industry has not specified and Industrial Designers are required to perform many different tasks which has not been taught in their studio learning experience. This research work hope to find some career path system involved with Industrial Designer in furniture Industry or as a specific guidelines to establish the role of designer especially in Malaysia Furniture manufacturing industries, which can be beneficial to the industry as well as design education in Malaysi

Visualization of Guidelines on Computer Networks to Support Processes of Design and Quality Control

Industrial companies supply products intended to satisfy customers’ needs and requirements. To be competitive and to maintain good economic performance, efficient systems are needed to communicate information and exchange knowledge. Such systems are often referred to as quality systems as they intend to support development as well as standardized work regarding the quality of the product and increase satisfaction of the company’s customers and other stakeholders (employees, owners, sub-suppliers, society). Many companies try to structure and improve their quality systems by applying the international quality standard ISO 9000, which can result in extensive documentation. The guidelines and instructions of quality management systems are traditionally documented and presented as paper documents, alternatively on an intranet (a company’s internal computer network) suitable for printouts. These however, do not correspond to some company’s requirements for usability in daily work and as support to interest and engage the personnel in development work. An assumption was that visualizing guidelines using different kinds of multimedia technologies such as hyperlinked and animated pictorial illustrations might be relevant to support quality control and design processes in industrial companies. Two objectives were set up: The first was to explore how the usability of guidelines could be improved by changing the interface design of the guidelines; The second was to explore how the visualization process of guidelines could support participative design by applying evaluations and interpretations in a dialogue form between two individuals or among a group of individuals. The methodology that has been used to generate research questions as well as methods is based on theories of action research and experiential learning. Various methods have been used and combined in order to collect information and to ensure the reliability of the findings based on it. Three industrial companies participated in a first case study. They had conventional quality systems, which they wanted to replace or improve. The companies set up design teams to establish principles for visualizations of their quality systems on their intranets. Cooperating with the author, the design teams created and evaluated computer supported prototypes. These prototypes were made available via the Internet and discussed within each design team. The teams exchanged ideas and comments to enhance their prototypes. The results showed that a quality system should be visualized by an overview of the physical production plant. Information about different processes and instructions are represented by hyperlinked symbols within or next to the plant layout. A second field study aimed to clarify how industrial companies with certified quality systems according to ISO 9001 visualized their guidelines and instructions of construction, production, and installation. The quality manager at each company evaluated the existing system and explained their needs of developing the system by means of computer supported visualization on their intranet. The information was collected through telephone interviews and on site visits. The results showed that the companies would like to improve the visualization of information by decreasing text and increasing pictorial descriptions, such as flowcharts and animations. They also experienced that a quality system on the companies’ intranets was or should be an enhancement in order to disseminate and update the information. A third case study performed in collaboration with Saab Automobile showed results that corresponded with the other studies. The company wanted to replace their conventional information system of ergonomic design guidelines for cars, and design a new system based on interactivity and multimedia. The results showed that a pictorial overview of the car with different areas hyperlinked to further information was preferred. The specific information in the ergonomic guidelines was illustrated with icons, pictures, animations, and some text. In a comparison with the conventional system, subjects performed working tasks faster and with a more positive attitude in the new system. A fourth case study was performed within the GM company group, which showed the need of a formalized working process throughout work with human simulation tools as well as possibilities to document the information generated. A human simulation system prototype was modeled in collaboration with the companies and was presented on an intranet. The results indicated a great potential to enhance the communication within and between the companies, increased accessibility to knowledge, and increased quality on performed work. To summarize, the studies in this thesis show a need among industrial companies to visualize guidelines in information and quality systems by means of multimedia and an interactive design process. Such an approach supports knowledge acquisition and communication, and has a potential to ensure high quality in a company’s processes and products. Furthermore, the users’ attitudes tend to become more positive to the information presented compared to a conventional system

The Role of Maintenance Operator in Industrial Manufacturing Systems: Research Topics and Trends

Maintenance contributes to gaining high business performance, guarantees system availability and reliability as well as safe and sustainable operations. Maintenance activity effectiveness depends on competences and the skills of operators whose performance strongly affects maintenance and production operations. The research field of human issues in industrial maintenance was deeply addressed in the literature; however, the current industrial paradigm, which focusses on the integration of new technologies in conventional manufacturing operations to support human performance, sheds light on new challenges for enterprises and opportunities for research in this field. While some literature reviews in the field of human errors and human factors are available, no study investigated the main topics, research trends and challenges related to the role of maintenance operators in manufacturing systems. This paper addresses the current state-of-the-art role of maintenance operators in manufacturing systems, providing an overview of the main studies. A systematic literature review was carried out to identify significant papers. Then, a topic modelling algorithm was used to detect the main topics of the selected papers to provide the research trends of the subject. The identified topics provided interesting research insights on the human role in industrial maintenance. Research trends and further research opportunities were defined

A human-oriented design process for collaborative robotics

The potential of collaborative robotics often does not materialize in an efficient design of the human-robot collaboration. Technology-oriented approaches are no longer enough in the Industry 4.0 era. This work proposes a set of methods to support manufacturing engineers in the human-oriented design process of integrated production systems to obtain satisfactory performance in the mass customization paradigm, without impacting the safety and health of workers. It founds the design criteria definition on five main pillars (safety, ergonomics, effectiveness, flexibility, and costs), favors the consideration of different design alternatives, and leads their selection. The dynamic impact of the design choices on the various elements of the system prevails over the static design constraints. The method has been experimented in collaboration with the major kitchen manufacturer in Italy, which introduced a collaborative robotics cell in the drawers' assembly line. It resulted in a more balanced production line (10% more), a verified risk minimization (RULA score reduced from 5 to 3 and OCRA score from 13.30 to 5.70), and a greater allocation of operators to high added value activities

Smart operators: How Industry 4.0 is affecting the worker's performance in manufacturing contexts

Abstract The fourth industrial revolution is affecting the workforce at strategical, tactical, and operational levels and it is leading to the development of new careers with precise and specific skills and competence. The implementation of enabling technologies in the industrial context involves new types of interactions between operators and machines, interactions that transform the industrial workforce and have significant implications for the nature of the work. The incoming generation of Smart Operators 4.0 is characterised by intelligent and qualified operators who perform the work with the support of machines, interact with collaborative robots and advanced systems, use technologies such as wearable devices and augmented and virtual reality. The correct interaction between the workforce and the various enabling technologies of the 4.0 paradigm represents a crucial aspect of the success of the smart factory. However, this interaction is affected by the variability of human behaviour and its reliability, which can strongly influence the quality, safety, and productivity standards. For this reason, this paper aims to provide a clear and complete analysis of the different types of smart operators and the impact of 4.0 enabling technologies on the performance of operators, evaluating the stakeholders involved, the type of interaction, the changes required for operators in terms of added and removed work, and the new performance achieved by workers

Kansei for the Digital Era

For over 40 years, Kansei-based research and development have been conducted in Japan and other East Asian countries and these decades of research have influenced Kansei interpretation. New methods and applications, including virtual reality and artificial intelligence, have emerged since the millennium, as the Kansei concept has spread throughout Europe and the rest of the world. This paper reviews past literature and industrial experience, offering a comprehensive understanding of Kansei, the underlying philosophy, and the methodology of Kansei Engineering from the approach of psychology and physiology, both qualitatively and quantitatively. The breadth of Kansei is described by examples, emerging from both industry and academia. Additionally, thematic mapping of the state-of-the-art as well as an outlook are derived from feedback obtained from structured interview of thirty-five of the most distinguished researchers in Kansei. The mapping provides insights into current trends and future directions. Kansei is unique because it includes the consideration of emotion in the design of products and services. The paper aims at becoming a reference for researchers, practitioners, and stakeholders across borders and cultures, looking for holistic perspectives on Kansei, Kansei Engineering, and implementation methods. The novelty of the paper resides in the unification of authors amongst pioneers from different parts of the world, spanning across diversified academic backgrounds, knowledge areas and industries