A study of search intermediary working notes: implications for IR system design

This paper reports findings from an exploratory study investigating working notes created during encoding and external storage (EES) processes, by human search intermediates using a Boolean information retrieval (JR) system. EES processes have been an important area of research in educational contexts where students create and use notes to facilitate learning. In the context of interactive IR, encoding can be conceptualized as the process of creating working notes to help in the understanding and translating a user's information problem into a search strategy suitable for use with an IR system. External storage is the process of using working notes to facilitate interaction with IR systems. Analysis of 221 sets of working notes created by human search intermediaries revealed extensive use of EES processes and the creation of working notes of textual, numerical and graphical entities. Nearly 70% of recorded working notes were textual/numerical entities, nearly 30% were graphical entities and 0.73% were indiscernible. Segmentation devices were also used in 48% of the working notes. The creation of working notes during EES processes was a fundamental element within the mediated, interactive IR process. Implications for the design of IR interfaces to support users' EES processes and further research is discussed

Thesaurus-assisted search term selection and query expansion: a review of user-centred studies

This paper provides a review of the literature related to the application of domain-specific thesauri in the search and retrieval process. Focusing on studies which adopt a user-centred approach, the review presents a survey of the methodologies and results from empirical studies undertaken on the use of thesauri as sources of term selection for query formulation and expansion during the search process. It summaries the ways in which domain-specific thesauri from different disciplines have been used by various types of users and how these tools aid users in the selection of search terms. The review consists of two main sections covering, firstly studies on thesaurus-aided search term selection and secondly those dealing with query expansion using thesauri. Both sections are illustrated with case studies that have adopted a user-centred approach

User Models for Information Systems: Prospects and Problems

Expert systems attempt to model multiple aspects of human-computer interaction, including the reasoning of the human expert, the knowledge base, and characteristics and goals of the user. This paper focuses on models of the human user that are held by the system and utilized in interaction, with particular attention to information retrieval applications. User models may be classified along several dimensions, including static vs. dynamic, stated vs. inferred, and short-term vs. longterm models. The choice of the type of model will depend on a number of factors, including frequency of use, the relationship between the user and the system, the scope of the system, and the diversity of the user population. User models are most effective for well-defined tasks, domains, and user characteristics and goals. These user-system aspects tend not to be well defined in most information retrieval applications.published or submitted for publicatio

Electronic Publishing: Research Issues for Academic Librarians and Users

published or submitted for publicatio

The man/machine interface in information retrieval: Providing access to the casual user

This study is concerned with the difficulties encountered by casual users wishing to employ Information Storage and Retrieval Systems. A casual user is defined as a professional who has neither time nor desire to pursue in depth the study of the numerous and varied retrieval systems. His needs for on-line search are only occasional, and not limited to any particular system. The paper takes a close look at the state of the art of research concerned with aiding casual users of Information Storage and Retrieval Systems. Current experiments such as LEXIS, CONIT, IIDA, CITE, and CCL are presented and discussed. Comments and proposals are offered, specifically in the areas of training, learning and cost as experienced by the casual user. An extensive bibliography of recent works on the subject follows the text

An Innovative, Multidisciplinary Educational Program in Interactive Information Storage and Retrieval

There exists a large number of large-scale bibliographic Information Storage and Retrieval Systems containing large amounts of valuable data of interest in a wide variety of research applications. These systems are not used to capacity because the end users, i.e., the researchers, have not been trained in the techniques of accessing such systems. This thesis describes the development of a transportable, university-level course in methods of querying on-line interactive Information Storage and Retrieval systems as a solution to this problem. This course was designed to instruct upper division science and engineering students to enable these end users to directly access such systems. The course is designed to be taught by instructors who are not specialists in either computer science or research skills. It is independent of any particular IS and R system or computer hardware. The project is sponsored by NASA and conducted by the University of Southwestern Louisiana and Southern University

Designing Interfaces to Support Collaboration in Information Retrieval

Information retrieval systems should acknowledge the existence of collaboration in the search process. Collaboration can help users to be more effective in both learning systems and in using them. We consider some issues of viewing interfaces to information retrieval systems as collaborative notations and how to build systems that more actively support collaboration. We describe a system that embodies just one kind of explicit support; a graphical representation of the search process that can be manipulated and discussed by the users. By acknowledging the importance of other people in the search process, we can develop systems that not only improve help-giving by people but which can lead to a more robust search activity, more able to cope with, and indeed exploit, the failures of any intelligent agents used

Credibility of Health Information and Digital Media: New Perspectives and Implications for Youth

Part of the Volume on Digital Media, Youth, and Credibility. This chapter considers the role of Web technologies on the availability and consumption of health information. It argues that young people are largely unfamiliar with trusted health sources online, making credibility particularly germane when considering this type of information. The author suggests that networked digital media allow for humans and technologies act as "apomediaries" that can be used to steer consumers to high quality health information, thereby empowering health information seekers of all ages

A framework for investigating the interaction in information retrieval

To increase retrieval effectiveness, information retrieval systems must offer better supports to users in their information seeking activities. To achieve this, one major concern is to obtain a better understanding of the nature of the interaction between a user and an information retrieval system. For this, we need a means to analyse the interaction in information retrieval, so as to compare the interaction processes within and across information retrieval systems. We present a framework for investigating the interaction between users and information retrieval systems. The framework is based on channel theory, a theory of information and its flow, which provides an explicit ontology that can be used to represent any aspect of the interaction process. The developed framework allows for the investigation of the interaction in information retrieval at the desired level of abstraction. We use the framework to investigate the interaction in relevance feedback and standard web search

Searching with Tags: Do Tags Help Users Find Things?

This study examines the question of whether tags can be useful in the process of information retrieval. Participants searched a social bookmarking tool specialising in academic articles (CiteULike) and an online journal database (Pubmed). Participant actions were captured using screen capture software and they were asked to describe their search process. Users did make use of tags in their search process, as a guide to searching and as hyperlinks to potentially useful articles. However, users also made use of controlled vocabularies in the journal database to locate useful search terms and of links to related articles supplied by the database