Public Use of an Online Advanced Traveler Guidance Information System: Trust in the e-Service and the Agency

Public transit system web sites have become a tool of choice for many citizens to obtain transit route information and to assist with trip planning. For many of these citizens, the web interface has become the only method of communication with the public service agency and the primary method of obtaining information about transit services. This model-based, multi-method study analyzes of data from more than 450 survey respondents and 155 focus group participants, seeks to understand the end user citizen trust experience in their interaction with e-government transit web sites. Results of this e-service study provide useful insights into how citizen perceptions of the transit service and transit agencies are affected through web site e-service use

Public Use of an Online Advanced Traveler Guidance Information System: Trust in the e-Service and the Agency

Public transit system web sites have become a tool of choice for many citizens to obtain transit route information and to assist with trip planning. For many of these citizens, the web interface has become the only method of communication with the public service agency and the primary method of obtaining information about transit services. This model-based, multi-method study analyzes data from more than 450 survey respondents and twenty-four focus group participants, seeks to understand the end user citizen trust experience in their interaction with e-government transit web sites. Results of this e-service study provide useful insights into how citizen perceptions of the transit service and transit agencies are affected through web site e-service use

Arquitecturas distribuidas para gobierno electrónico

La inserción de la tecnología en la sociedad, a través de una gran variedad de dispositivos, en especial los inalámbricos con alto poder de cómputo y comunicación, promueven cambios y desarrollos nuevos. La utilización de sistemas de información se incrementa día a día en organizaciones, empresas, agencias, usuarios, ciudadanos. El acceso a la información se puede realizar desde diferentes locaciones y horarios. Este proyecto propone integrar los conceptos de arquitecturas, frameworks de desarrollo aplicados a sistemas distribuidos para aplicaciones de gobierno electrónico. Este tipo de aplicaciones requiere propiedades que son necesarias para alcanzar aceptación entre los diferentes usuarios.Eje: Innovación en Sistemas de SoftwareRed de Universidades con Carreras en Informática (RedUNCI

Arquitecturas distribuidas para gobierno electrónico

La inserción de la tecnología en la sociedad, a través de una gran variedad de dispositivos, en especial los inalámbricos con alto poder de cómputo y comunicación, promueven cambios y desarrollos nuevos. La utilización de sistemas de información se incrementa día a día en organizaciones, empresas, agencias, usuarios, ciudadanos. El acceso a la información se puede realizar desde diferentes locaciones y horarios. Este proyecto propone integrar los conceptos de arquitecturas, frameworks de desarrollo aplicados a sistemas distribuidos para aplicaciones de gobierno electrónico. Este tipo de aplicaciones requiere propiedades que son necesarias para alcanzar aceptación entre los diferentes usuarios.Eje: Innovación en Sistemas de SoftwareRed de Universidades con Carreras en Informática (RedUNCI

The Case of the Mexican Mobile Government: Measurement and Examples

The mobile government has become a reality in a large majority of countries around the world. The use of apps to link government websites and information is a recent trend that is capturing citizens and public officials. The uses, advantages and disadvantages have recently become a study field for several scholars around the globe. The mobile government is not new for e-government scholars; however, the explosion of apps and the increase of smart phones have created a new trend in the mobile government field. In order to understand these phenomena in the Mexican society we have gathered data from different sources: government, companies and citizen organizations. Based on this information, we analyzed the impact of apps across the country and suggest a classification method that can be used for a better understanding of this new field. We finish with five small case studies, which we consider good examples to be followed by different government organizations. To accomplish this objective we divided this chapter into seven main sections: this first section is the introduction. The second section includes a literature review. The third section describes the method we suggest to classify the apps. The fourth section discusses the findings with the model application. The fifth section presents the case studies we suggest for government apps. The sixth section discusses future research on government apps. In the seventh section, we present some remarks and the conclusion of this topic

Hybrid Hierarchical Architecture for Integration and Interoperability of a One-Stop E-Government Portal

The main function of a one-stop e-government portal is to provide single access point to various e-government services for its users. It needs an effective architecture for integration and interoperability between a one-stop e-government portal and related e-government services. However, due to heterogeneous e-government service platforms and bad e-government service organization, a one-stop e-government portal may fail to provide its main function effectively. This study proposes an architectural approach to improve integration and interoperability among one-stop e-government portal, e-government applications, and e-government services using a service component architecture. The evaluation shows that the proposed approach could be successfully implemented in a prototype of a one-stop e-government portal

Ajuste cultural mediante la aceptación tecnológica en un entorno tecnosocial

Currently in Colombia, the programs developed to facilitate citizens appropriation of the Information and Communication Technologies (ICT) concentrate efforts on to increasing and to improving the ICT infrastructure (hardware-software). This tendency might be observed in the results presented by the government about ICT politics which register the number of given computers, the increase on information transmission/reception speed or the number of Internet connections enabled in the country, among others. However, the access to the Information Society, the knowledge construction and the development of cognitive processes result to be non reachable complex phases with just having more technology. This work proposes the consideration of variables linked to the cultural environment of the regions and the knowledge of its relationships, with the purpose of having a key factor to predict the technological acceptance and its impact in the culture of the inhabitants. If the multidimensional complex culture is not considered to implement the ICT in the society, the digital gap will increasingly be bigger and it will increase the inequality in the education and in the use of the technological resources giving at the end a bigger social inequity and poverty