“A Process of Controlled Serendipity”: An Exploratory Study of Historians’ and Digital Historians’ Experiences of Serendipity in Digital Environments

We investigate historians\u27 experiences with serendipity in both physical and digital environments through an online survey. Through a combination of qualitative and quantitative data analyses, our preliminary findings show that many digital historians select a specific digital environment because of the expectation that it may elicit a serendipitous experience. Historians also create heuristic methods of using digital tools to integrate elements of serendipity into their research practice. Four features of digital environments were identified by participants as supporting serendipity: exploration, highlighted triggers, allowed for keyword searching and connected them to other people

Creating Context from Curiosity: The Role of Serendipity in the Research Process of Historians in Physical and Digital Environments

Serendipity, the word used to describe an unexpected encounter with information, people, or objects, has drawn much scholarly attention since its 1754 coinage by Horace Walpole. Historians commonly use this term when describing unexpected encounters during their research. However, historians have also been shown to be meticulous, organized researchers whose work is unlikely to contain elements that are unexpected. This thesis is an investigation of serendipity as it is recognized, defined, and experienced by historians in both physical and digital environments. Article One presents a grounded theory analysis of 20 interview transcriptions, Article Two presents a combination of grounded theory, content analysis, and narrative analysis of historians’ responses to an online survey, and Article Three summarizes the quantitative responses to the same survey, but focuses on digital environments. In Article One we found that historians frequently used active verbs to describe serendipity, and concluded that agency plays a prominent role in these experiences. In Article Two, responses from 142 participants reinforce the importance of agency, demonstrating that active research methods lead them to these serendipitous encounters. Article Three reports on the features of digital environments that historians found to support serendipity, including those that encourage exploration, connect people, have options for keyword searching, and highlight potentially relevant links. Taken together, these articles comprise a thesis that advances our current understanding of serendipity. Contributions to the field of LIS include acknowledging the role of agency in serendipitous encounters, and the use of multi-method analysis for investigating serendipity in a single population

STAK – Serendipitous tool for augmenting knowledge: A conceptual tool for bridging digital and physical resources

Humanities scholars have long claimed the importance of browsing in the library stacks as part of their research process. The digitization practices of libraries and archives, while meant to assist with preservation and access, make the physical browsing experience impossible. While there have been various attempts to recreate this experience online, none as yet has created a digital tool which users can interact with as they move through the physical material in the library. This paper aims to introduce the concept of the Serendipitous Tool for Augmenting Knowledge (STAK), a geolocative app that allows users to access material complementary to what they are looking at on library shelves. The authors outline the research behind STAK, the potential for locative media and augmented reality in libraries, and the design requirements for STAK. Finally, they outline two elements of serendipity that they hope to emulate in STAK: Noticing, and Capture and Recall. By enhancing the physical collection with digital information, STAK aims to bring scholars the best of both worlds, and to encourage them to return to the physical library to explore, learn, and browse. Depuis longtemps, les chercheurs des sciences humaines soulignent l’importance dans leur processus de recherche de parcourir des ouvrages dans les rayons des bibliothèques. Bien que les pratiques de numérisation des bibliothèques et des archives aient pour objet d’aider la préservation et l’accès, elles rendent aussi impossible l’expérience de la consultation physique sur place. Il y a bien eu diverses tentatives pour recréer cette expérience en ligne, mais aucune n’a jusqu’à présent créé un outil numérique avec lequel les usagers peuvent interagir alors qu’ils consultent physiquement la documentation dans la bibliothèque. Cet article vise à introduire le concept de Serendipitous Tool for Augmenting Knowledge (STAK) (Outil fortuit pour l’enrichissement de la connaissance), une application géo-locative qui permet aux usagers d’avoir accès à une documentation complémentaire à celle qu’ils recherchent dans les rayons de la bibliothèque. Les auteurs présentent la recherche motivant STAK, le potentiel des médias locatifs et de la réalité enrichie dans les bibliothèques, et les exigences de la conception de STAK. Enfin, ils soulignent deux éléments d’heureux hasard qu’ils espèrent imiter dans STAK: Constater, et Saisir et Rappeler. En optimisant la collection physique au moyen de l’information numérique, STAK vise à apporter aux chercheurs le meilleur des deux mondes, et à les encourager à retourner dans la bibliothèque physique pour explorer, apprendre et parcourir les ouvrages

Wa/ondering with data - or, Responsibly measuring socio-technical serendipity in the urban environment

Current trends in serendipity research and collaborative ethics point to the importance of cultivating bottom-up approaches to designing for datafication in urban centers. The focus on pattern recognition in big scale data analysis, combined with an exponential growth in and infrastructural support of ubiquitous information and communication technologies (ICIs), has led to concerns about whether smart cities will turn urban environments into sites that leave little space for diverse and unplanned encounters. We take the position that smart cities need to take citizen agency into account and explain how to conceive the smart city in terms of serendipitous opportunity and community engagement. We do this by elaborating on the idea of situated serendipity, and how this kind of serendipity is co-constructed by technologies, citizens, and the urban setting. We subsequently present a methodology in line with recent work with sensory ethnography, to better understand the meaning and value of serendipity in the smart city. Ultimately, we propose a new way to imagine the ‘living lab’ as a cultivator of serendipity, through techniques developed in the fields of design, innovation, improvisation, citizen science and participatory ethics

Amplifying chance for positive action and serendipity by design

In recent years, there has been an increased focus on information encountering and serendipity within information behavior research and practice. Serendipity has the potential to facilitate creativity and innovation in various spheres, including in libraries, archives and museums. However, do we wait for chance to occur, or can serendipity be designed and facilitated? What are the characteristics of systems that support serendipitous discovery, and what methods can be used to study its occurrence? Extending and building on the concepts and definitions introduced at a 2016 ASIS&T Annual Meeting panel led by Erdelez, we feature in this 40‐min panel innovative work that creates opportunities for discovery within research spaces. Attendees engage through an interactive two‐part discussion and a hands‐on ideation session on impacts and guidelines for systems designed to facilitate serendipity, emphasizing sustainable, accessible researcher and user experiences. Presenters focus on the role of socio‐technical constraints and affordances to inform systems' design in a variety of research contexts, each contributing expertise in navigating particular issues in serendipity research

Review of User Interface-Facilitated Serendipity in Recommender Systems

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What Supports Serendipity on Twitter? Online Survey on the Role of Technology Characteristics and Their Use

Serendipity experiences are highly desirable in work life, considering both individuals' learning and organizational innovation capacity. This study looks into information and social serendipity in the context of Twitter. While Twitter can be viewed as a fruitful platform for serendipity to emerge, there is little understanding of what technology characteristics and use practices contribute to such experiences in work-related use. Drawing from the functional affordances theory, the paper investigates the role of presenteeism, self-disclosure, recommendation quality and pace of change, and different types of Twitter use as possible antecedents of serendipity. A cross-sectional international online survey was conducted with 473 respondents who actively use Twitter in their work. An exploratory factor analysis was performed, followed by linear regression analysis to identify relevant statistical associations. The findings indicate that presenteeism (i.e., the fundamental element of reachability) seems to have an effect on serendipity while the more designable characteristics, like the quality of recommendations, do not. Overall, the findings imply that serendipity experiences are primarily explained by individual characteristics like personality and specific ways of using Twitter. This is amongst the first studies on the role of Twitter characteristics as functional affordances in the formation of serendipity. The extensive empirical study contributes a detailed analysis of the antecedents of serendipity and opens avenues for research and design to identify new serendipity-inducing mechanisms.publishedVersionPeer reviewe

An Exploratory Study of the Information Behavior of Users of Oral Histories

This exploratory study examined the information-seeking and information-use behaviors of individuals who work with oral histories. Eighteen semi-structured interviews were conducted with scholars and archivists. The study identified a range of interrelated tasks that these users engage in, including: question formulation, discovery of collections, information-seeking within collections, working with tapes, working with transcripts, use of other primary source materials in conjunction with oral histories, the creation of original oral histories, note-taking, and analysis. Finally, this paper discusses the implications of these user behaviors for oral history repositories.Master of Science in Library Scienc