2 research outputs found
Readiness assessment of the KwaZulu-Natal Department of Education to deliver on the mandated ICT strategy.
Master of Business Administration. University of KwaZulu-Natal, Westville 2015.ICT has the potential to truly transform the institutions that govern and provide social services.
Its role in the public sector can, according to Le Dantec and Edwards (2010), be conceived as
that of a boundary object, or perhaps more clearly as a bridge between citizens, government
and public/private institutions that act on the behalf of both. Existing literature does suggest
that while substantial benefits can be gained from Information Technology (IT), according to
Kanungo and Jain (2011), the projects themselves often incur additional expenditures and
delays. What frustrates deployment even further is that many systems either don鈥檛 deliver on
the requirements or expectations, or end up too complex for operational pieces. The
implications of this is that a proper roadmap for implementation and an in-depth understanding
of these obstacles is needed in order to ensure that ICT implementations are able to deliver
effectiveness, efficiency and responsiveness for government. This study evaluates the KZN
Department of Education in terms of its e-Readiness levels with regard to the implementation
of its IT Strategy, and further identifies challenges in implementing this strategy.
Recommendations arising out of this study are then presented. The Technology Acceptance
Model was utilised in order to evaluate the usage of ICT by staff in the Department.
Additionally, the e-Readiness Assessment Framework, as developed by Yesser (2007) for self-assessment
in the Saudi e-Government rollout plan, was used to evaluate the Department鈥檚 e-
Readiness level. Challenges in terms of Human Resources, Finance, Governance, and
Infrastructure were identified through interviews with key officials in Human Resources,
Finance, Information Technology (IT) Services, Information Communication Technology and
Maths Science Technology (ICT & MST), and Education Management Information Systems
(EMIS). Questionnaires were also circulated to the primary system users in HR and Finance.
The study found that the IT Strategy does align well with the Department鈥檚 strategy, and in
terms of technical interdependencies between the initiatives. It also revealed however, that
finance constraints may not be the primary inhibiting factor to ICT implementation, despite the
limited budget availability. Rather it recommends that issues around the governance structures
for ICT in the Department and HR issues in the form of insufficient staffing and unskilled staff
are the priority issues to be addressed prior to attempting any implementation of complex
system development
Dise帽o de un modelo para la implementaci贸n de gobierno electr贸nico en instituciones estatales
Las instituciones p煤blicas buscan su modernizaci贸n por medio de la implementaci贸n de
servicios de gobierno electr贸nico, como resultado del surgimiento de tecnolog铆as
emergentes y la transformaci贸n digital de los negocios. M煤ltiples regulaciones
alrededor del mundo obligan a los Estados a establecer estructuras organizacionales
espec铆ficas en las entidades que brindan atenci贸n a sus ciudadanos de tal manera que se
fomente la creaci贸n de servicios digitales. Esta tarea no es sencilla en la medida que las
instituciones p煤blicas carecen de un modelo a seguir e implantar al interior de ellas, que
鈥攂asado en buenas pr谩cticas de gobernanza y gesti贸n de servicios y tecnolog铆as de
informaci贸n y comunicaciones (TIC)鈥攍es faculte y las prepare para poder dise帽ar los
servicios digitales que la regulaci贸n les exige producir. Teniendo esto en cuenta como
vac铆o en la investigaci贸n, 茅ste documento proporciona un modelo para implementar
gobierno electr贸nico en instituciones estatales (denominado MIGE), el cual est谩 basado
en buenas pr谩cticas de gobierno y de gesti贸n de servicios de TI. La metodolog铆a
empleada para la construcci贸n del modelo es la teor铆a de la ciencia del dise帽o, cuyos
componentes han sido planteados en base a los resultados de la revisi贸n sistem谩tica de
la literatura relacionada con la implementaci贸n de gobierno electr贸nico y el marco de
referencia COBIT 5.0. El estudio concluye en base a los resultados de la validaci贸n que
el modelo MIGE en conjunto con la gu铆a de implementaci贸n constituyen un aporte tanto
para el cuerpo del conocimiento sobre tecnolog铆as de informaci贸n en materia de
gobierno electr贸nico como un aporte metodol贸gico al incluir y encapsular distintas
buenas pr谩cticas empleadas en la definici贸n de cada uno de sus componentes.Tesi