Manual de Implementação do Cartão de Pontuação Comunitária pelo Programa CEP

O Programa CEP – Cidadania e Participação é um programa de responsabilização social que tem como objectivo contribuir para a melhoria da qualidade dos serviços de saúde e educação, nos lugares onde o programa é implementado. A visão do CEP é a de cidadãos a beneficiarem de serviços públicos de educação e saúde apropriados e de qualidade, onde são tratados com respeito e dignidade. A abordagem utilizada ao nível local é a de promover a participação e o engajamento dos cidadãos e comunidades com os provedores de serviços das unidades de serviço de nível primário (as escolas primárias e os centros de saúde), através da metodologia do Cartão de Pontuação Comunitária (CPC), para a identificação e solução de questões de qualidade e desempenho. Este documento debruça-se sobre o CPC e foi concebido com o objectivo de dar a conhecer e explicar, passo a passo, como esta metodologia é implementada pelo CEP. É dirigido a praticantes, pessoas e organizações, que estejam a implementar o CPC, ou a considerar fazê-lo, em contextos similares. O documento é resultado de processos contínuos de reflexão, aprendizagem e refinamento da forma de trabalhar e das abordagens e instrumentos usados. O Manual de Implementação do Cartão de Pontuação Comunitária pelo CEP consta de duas partes. A parte I é constituída por uma apresentação geral do CPC, as suas etapas e o que se faz em cada etapa, e um guião detalhado do processo, com indicação dos principais momentos e intervenientes. A parte II apresenta o conjunto das fichas utilizadas no processo do CPC como foi implementado pelo CEP.UKAIDIrish AidDANID

Citizens Influencing Change in Health and Education in Mozambique: The Community Score Card

Citizenship and Changes in Health and Education in Mozambique: The Community ScorecardEste documento sumariza as aprendizagens feitas ao longo da implementação do Cartão de Pontuação Comunitária (CPC) no quadro do Programa Cidadania e Participação (CEP), o qual terminou em Dezembro de 2017. O CEP foi um programa de responsabilização social que tinha como objectivo final aumentar a influência dos cidadãos na melhoria da qualidade dos serviços de saúde e educação em Moçambique.This document summarises the learning achieved during implementation of the Community Score Card (CSC) within the framework of the Citizenship Engagement Programme (CEP), which closed in December 2017. CEP was a social accountability programme with the end goal of increasing citizen influence on improving the quality of health and education services in Mozambique.UKAIDIrish AidDANID

UNRAVELING CITIZEN ENGAGEMENT BY STUDYING MUNICIPAL PRACTICES

Citizen engagement can take various forms and is receiving a great deal of interest, especially in municipalities, which are embracing citizen engagement and searching for ways to integrate it in their day to day work. In theory development, the concept of citizen engagement is captured with various terms covering numerous aspects. This leads to inconsistency and ambiguity and can lead to unproductive debates among those who organize it. Empirical research on how municipalities develop citizen engagement is still limited. This article aims at a deeper understanding of the phenomenon by exploring dominant patterns in the way municipalities organize citizen engagement, the role of those involved and practices that emerge. This article builds on empirical research in 4 Dutch municipalities, 1 Danish municipality and 1 South African municipality. It appears that in practice, citizen engagement comes with a complex dynamic. Organizing citizen engagement affects the entire municipality and can be seen as an intervention in the municipal organization and those involved.   Key words: citizen engagement, municipalities, local practices

Citizen Engagement Strategies

poster abstractThe project studied citizen engagement strategies, including Web 2.0 tools and traditional meetings, and provided recommendations to the City of Indianapolis. Citizen surveys, field observations, and best practice research of other US cities were conducted by 4 student interns from SPEA, Herron, and Journalism

Factors Explaining Government Officials\u27 Perceptions of Citizen Engagement in the Municipal Strategic Planning Process

Research has suggested that citizen engagement in local government decisions is important for sustaining democratic ideals. However, scholars are still working to understand how those responsible for organizing citizen engagement at the local level perceive such efforts. There has also been little work examining how citizen engagement is integrated in strategic planning processes at the municipal level of government. This study aims to address both gaps by investigating contemporary factors impacting government officials’ perceptions of citizen engagement in strategic planning processes. Collaborative Governance Theory (CGT) focuses on creating an environment where community members can develop, debate, and negotiate ideas or concepts that impact their local communities. The theory describes what effective institution, collaboration, leadership, and incentives look like in community engagement processes. In my tristate study (Montana, Idaho, and Wyoming), I examine the practical citizen engagement efforts utilized by city managers and mayors to assess two concepts. First, how well do the engagement methods proposed by CGT explain actual strategic planning processes? Second, do municipal leaders perceive that citizen engagement processes are beneficial to the strategic planning process? Data was collected on a variety of variables drawn from the CGT model, and data related to citizen engagement in municipal strategic planning processes. Data was analyzed using ordinary least squares (OLS), as well as ordinal and binomial logistic regression analyses. Findings indicate that the presence of institutions, collaboration, and leadership, key variables in CGT, increase government officials’ perceptions that citizen engagement in the strategic planning process is both beneficial and impacts the public policy process. The findings also indicate that education and income, which are two key variables used to measure power and resources in the CGT model, are insignificant when measuring government officials’ perceptions of citizen engagement in the strategic planning process. Lastly, the findings of this study suggest that economic and education indicators (average household income, average % with Bachelor’s degree) do not impact citizen engagement in the strategic planning process at the municipal level of government

Bolder Together

Shares lessons learned from a funder collaborative in support of efforts to boost voter participation and citizen engagement. Outlines benefits of collaboration and elements of success, including common strategies and goals and a focus on four counties

Citizen Engagement in Smart City Planning: The Case of Living Labs in South Korea

The smart city is recognized as a new city model for inclusive urban planning. Many local governments are making smart city plans to develop new policies that manage urban issues in South Korea. They identify issues through citizen surveys and decide which issues should be managed with priority. Some governments test developed policies based on citizen engagement. Most local governments use the living labs to encourage citizen engagement in smart city plans since these are public spaces where planners engage citizens to develop innovative and inclusive ideas. This study conducted a content analysis of smart city plans of local government. We analyzed the various approaches to the living lab and examined the stage of the planning process it is utilized in. Additionally, we identified the barrier to the living lab by interviewing people who participated in the smart city plan. According to the analysis, a barrier to citizen engagement exists in smart city plans; most citizen engagement is only used when planners develop ideas for setting visions and goals. It implies that citizen engagement occurs at a limited level in smart city plans and may cause planning to be less inclusive. We suggest that citizen engagement should be considered in the whole planning process to improve the inclusiveness of smart city plans and encourage sustainable citizen engagement

Why Citizens Don’t Engage – Power, Poverty and Civic Habitus

Poor people have been recast by development agencies from ‘beneficiaries’ to ‘engaged citizens’ – yet the assumptions behind many democracy and accountability programmes remain simplistic. Power defines and constrains citizen engagement, which takes place against a backdrop of complex histories of exclusion, discrimination and violence. Poor people’s access to income, services or benefits can rely on patronage relations which they may be wisely reluctant to challenge. Citizen engagement is thus shaped by civic habitus: the tacit collusion with socialised norms of power. This article draws on a study of civil society strengthening work by Swedish organisations and their partners around the world which illustrates the challenges posed by political cultures of passivity and questions the logic behind much human rights and democracy programming. The article offers useful frameworks for understanding how power affects citizen engagement and the formation of civic habitus, and explores the implications of this for more transformative approaches to citizen engagement