Interpersonal Relationships Moderate the Effect of Faces on Person Judgments

Previous research suggests that people form impressions of others based on their facial appearance in a very fast and automatic manner, and this especially holds for trustworthiness. However, as yet, this process has been investigated mostly in a social vacuum without taking interpersonal factors into account. In the current research, we demonstrate that both the relationship context that is salient at the moment of an interaction and the performed behavior, are important moderators of the impact of facial cues on impression formation. It is shown that, when the behavior of a person we encounter is ambiguous in terms of trustworthiness, the relationship most salient at that moment is of crucial impact on whether and how we incorporate facial cues communicating (un)trustworthiness in our final evaluations. Ironically, this can result in less positive evaluations of interaction partners with a trustworthy face compared to interaction partners with an untrustworthy face. Implications for research on facial characteristics, trust, and relationship theories are discussed.trust;facial characteristics;person perception;relationship norms;word-of-mouth

Sales and Sincerity: The Role of Relational Framing in Word-of-Mouth Marketing

In the current research, we study relationship norms in a word-of-mouth marketing context. The presence of a financial incentive for a recommendation implies that the word-of-mouth behavior may be driven by ulterior motives. This setting triggers both friendship (Equality Matching; EM) and sales (Market Pricing; MP) relationship norms. However, the evaluation of the recommendation depends crucially on the relationship norm activated during the interaction. We show that, compared to MP relationship norms, activating EM norms leads to less sincere agent evaluations, but at the same time to higher intentions to comply with the target offer. We show that these norms can be activated outside awareness and influence our evaluations of interaction partners in a cognitively efficient manner. A second study shows that disclosing the financial motive has a positive effect on agent evaluations, but only when the recommendation target can devote full attention to the interaction.relationship norms;word-of-mouth;disclosure of ulterior motive;rewarded recommendations

Is Friendship Silent When Money Talks? How People Respond to Word-of-Mouth Marketing

Word of mouth is a powerful source of consumer influence. Therefore, marketers nowadays are interested in managing word of mouth. An often implemented strategy is stimulating customers to talk about a product by providing a (financial) reward for successful recommendations (‘buzz’). Previous research showed that rewards have a positive influence on recommendation likelihood. In this dissertation, it is investigated how people receiving these rewarded recommendations evaluate these recommendations and the recommending agent. It is argued that a reward leads to three important changes in the recommendation, and their impact is investigated in a series of experiments. First, a reward introduces a sales aspect in the interaction, and thereby transgresses boundaries that exist between sales and friendship norms. Second, the reward sheds doubts on the trustworthiness of the recommendation (agent). Third, rewarded recommendations are relatively often directed towards weak ties (i.e., acquaintances and less intimate friends). This dissertation shows that cues that hint at the presence of a financial reward (by increased salience of sales relationship norms, a disclosure of the reward, or by a slightly untrustworthy appearance) have a positive effect; people evaluate the recommending agent more positively than when these cues are lacking. The impact of these factors on product evaluations and recommendation compliance is mixed. To gain insight in weak tie recommendations, the impact of social categorization was examined. Recommendations from outgroup members can backfire and lead to contrasting evaluations of the target product. Ultimately, this dissertation provides in-depth insights into rewarded recommendations from a target point-of-view

Wat gebeurt er als je consumenten beloont voor mond tot mond reclame?

Mond tot mond communicatie heeft veel invloed op productkeuzes en aankoopbeslissingen van consumenten. Omdat dit zo veel invloed heeft, proberen marketeers deze communicatie te stimuleren, bijvoorbeeld door consumenten te belonen voor een aanbeveling. In dit onderzoek richten we ons op de vraag hoe de ontvanger van een beloonde aanbeveling hier op reageert. We argumenteren dat de introductie van een beloning als gevolg heeft dat een aanbeveling zowel aspecten krijgt van een vriendschapsrelatie als van een verkooprelatie. We tonen aan dat de relatieve saillantie van deze relaties zowel invloed heeft op de beoordeling van de aanbeveler als op de neiging om op de aanbeveling in te gaan. We laten ook zien dat dit een onbewust proces is. Tevens blijkt dat het onthullen van een !nanciële beloning in dergelijke interacties een positieve invloed heeft. Marketingimplicaties voor het belonen van aanbevelingen worden besproken

The Emotional Information Processing System is Risk Averse: Ego-Depletion and Investment Behavior

Two experiments show that a shortage of self-regulatory resources results in more risk aversion in mixed-gamble (gain/loss) situations. The findings support a dual process view that distinguishes between a rational and an affective information processing system, in which self-regulatory resources are the necessary fuel for the rational system. Depending on the expected values of risk seeking versus risk averse behavior, ego depletion can have negative (experiment 1) as well as positive (experiment 2) consequences for investment behavior

Do versus Don't: The Impact of Framing on Goal Level Setting

The consumer behavior literature extensively studied the impact of goal setting on behavior and performance. However, much less is known about the antecedents of goal level setting – consumers’ decision of whether to work out twice or three times per week. Consumers can decide how many goal-consistent activities to undertake (‘goal-consistent decision frame’; such as exercising two days per week) or to forego (‘goal-inconsistent decision frame’; such as not exercising five days per week). While objectively the same decision, we argue that these different frames impact consumers’ ambition. Making a decision to forego goal-consistent activities triggers negative, self-evaluative emotions and to compensate for these unfavorable self-evaluations, consumers set more ambitious goal levels. Across a variety of contexts, consumers are more ambitious when their focal decision is inconsistent with goal achievement. For instance, they decide to work out more often when they decide how many work-out sessions they would skip (versus attend). The impact of goal-inconsistent decision framing is mitigated when the activity is less instrumental towards goal achievement, and when negative self-evaluative em

Vriendelijke verkopers of verkopende vrienden: Een kwestie van perceptie?

Contains fulltext : 54971.pdf (publisher's version ) (Open Access)In een experiment (n = 208) wordt onderzocht in hoeverre de activatie van verkopen van invloed is op het waarnemen van een ambigue persoon, en in hoeverre al dan niet aanwezig eigenbelang en beschikbaarheid van cognitieve capaciteit daarbij een rol spelen. We laten zien dat wanneer verkopen geactiveerd is, respondenten ook zonder veel beschikbare cognitieve capaciteit een onderliggend motief van eigenbelang waarnemen, terwijl wanneer verkopen niet is geactiveerd, respondenten veel capaciteit nodig hebben om een onderliggend motief van eigenbelang te herkennen en hun oordeel over de beïnvloeder daarvoor te corrigeren

Assessing Consequences of Component Sharing across Brands in the Vertical Product Line in the Automotive Market

Component sharing may look great in the boardroom but not in the showroom. Indeed, savings on research and development and production costs could be offset by a plunge in customer brand attractiveness. The central objective of this paper is to investigate consumer and market responses toward component sharing between brands. More specifically, by combining experimental with econometric studies, this paper investigates the impact of component sharing on customer evaluation of luxury, volume, and economy brands offered in a car manufacturer's vertical product line. An experimental study in which component sharing between automotive brands was made explicit aimed to understand the impact of brand combinations and type of sourcing on the evaluations of the two brands sharing components. This experimental study shows that the evaluation of luxury brands sharing with a volume brand suffers more than when a volume brand shares components with an economy brand. This experimental study was executed for two different brand combinations including one luxury, one volume, and one economy brand: (1) Audi, Volkswagen, and Skoda; and (2) Lexus, Toyota, and Suzuki. The evaluation of an economy brand benefits more from sharing with a volume brand than a volume brand suffers from sharing with an economy brand. The magnitude of these effects depends on several factors, such as component type, the source of the component sharing, and the salience of component sharing to the consumers. One important limitation of the experiment is that component sharing is made rather salient, and no behavioral effects of component sharing are studied. Therefore, a second was executed in which market share data on brands of the Volkwagen company (i.e., Audi, Volkswagen, Seat, and Skoda) were collected, while also data on the component-sharing practices between these brands were gathered. A market share model was estimated in which market shares of the four studied brands were explained by component-sharing practices and some control variables (i.e., price, model changes) in an exploratory fashion. The explorative examination of market share effects confirms that luxury brands may suffer, while economy brands may benefit from component sharing. In sum, this research suggests that component sharing between brands has negative effects for the higher-end, and positive effects for the lower-end brand. However, it also shows that sourcing matters. This study is considered as the first study investigating the phenomenon of component sharing, and it points to multiple future research issues, such as studying this phenomenon in other markets