Forums for citizen journalists? Adoption of user generated content initiatives by online news media

The mainstream online news media face accusations of being slow to respond to so-called 'grassroots' or 'citizen journalism', which uses the world wide web, and in particular blogs and wikis, to publish and promote independent news-related content. This article argues that the adaptation of established news websites to the increasing demand from readers for space to express their views is driven as much by local organizational and technical conditions as it is by any attachment to traditional editorial practices. The article uses qualitative research interviews with the editors and managing editors of nine major British news websites to reveal the debates journalists are having about their changing roles, the challenges of meeting commercial expectations and legal obligations, and the innovations taking place in online newsrooms. It provides journalism and interactive media scholars with case studies on the changes taking place in journalism's relationship with its consumers

Making 'The Daily Me': Technology, economics and habit in the mainstream assimilation of personalized news

The mechanisms of personalization deployed by news websites are resulting in an increasing number of editorial decisions being taken by computer algorithms — many of which are under the control of external companies — and by end users. Despite its prevalence, personalization has yet to be addressed fully by the journalism studies literature. This study defines personalization as a distinct form of interactivity and classifies its explicit and implicit forms. Using this taxonomy, it surveys the use of personalization at 11 national news websites in the UK and USA. Research interviews bring a qualitative dimension to the analysis, acknowledging the influence that institutional contexts and journalists’ attitudes have on the adoption of technology. The study shows how: personalization informs debates on news consumption, content diversity, and the economic context for journalism; and how it challenges the continuing relevance of established theories of journalistic gate-keeping

Taking the paper out of news: A case study of Taloussanomat, Europe's first online-only newspaper

Using in-depth interviews, newsroom observation, and internal documents, this case study presents and analyses changes that have taken place at Finnish financial daily Taloussanomat since it stopped printing on 28 December 2007 to focus exclusively on digital delivery via the Web, email, and mobile. It reveals the savings that can be achieved when a newspaper no longer prints and distributes a physical product; but also the revenue lost from subscriptions and print advertising. The consequences of a newspaper's decision to go online-only are examined as they relate to its business model, website traffic, and editorial practice. The findings illustrate the extent to which the medium rather than the content it carries determines news consumption patterns, show the differing attention a newspaper and its online substitute command, and reveal the changes to working patterns journalists can expect in the online-only environment

A clash of cultures: The integration of user-generated content within professional journalistic frameworks at British newspaper websites

This study examines how national UK newspaper websites are integrating user-generated content (UGC). A survey quantifying the adoption of UGC by mainstream news organisations showed a dramatic increase in the opportunities for contributions from readers. In-depth interviews with senior news executives revealed this expansion is taking place despite residual doubts about the editorial and commercial value of material from the public. The study identified a shift towards the use of moderation due to editors’ persistent concerns about reputation, trust, and legal liabilities, indicating that UK newspaper websites are adopting a traditional gate-keeping role towards UGC. The findings suggest a gate-keeping approach may offer a model for the integration of UGC, with professional news organisations providing editorial structures to bring different voices into their news reporting, filtering and aggregating UGC in ways they believe to be useful and valuable to their audience. While this research looked at UGC initiatives in the context of the UK newspaper industry, it has broad relevance as professional journalists tend to share a similar set of norms. The British experience offers valuable lessons for news executives making their first forays into this area and for academics studying the field of participatory journalism

Live Blogging- Digital Journalism's Pivotal Platform? A case study of the production, consumption, and form of Live Blogs at Guardian.co.uk

This article describes and analyses the production, consumption, and form of Live Blogs at a popular UK newspaper website and contributes to related debates in journalism studies. Qualitative research interviews with journalists and editors, a reader survey, content analysis, and web metrics were used to obtain data about production practices, product outcomes, and the consumption stage of the product lifecycle. The study finds that Live Blogs are a popular daily component of the news site, used increasingly to cover serious breaking news. Although rarely authored exclusively on location, they may utilise more original sources than traditional online hard news formats. Their frequent updates mean factual verification is cursory, but compensatory factors, including their attribution practices, contribute to a positive evaluation of their objectivity by readers. Live Blogs—with their timeliness, navigational simplicity, and bite-sized content units—suit readers’ consumption of news in the workplace. Live Blogs may increase online news readers’ interest in public-affairs content, and their inclination to participate. This study contradicts some existing scholarship on sourcing practices, content preferences, and immediacy in online news, while supporting the observation that news is increasingly consumed at work. It makes the novel suggestions that Live Blogging is uniquely suited to readers’ at-work news consumption patterns and that the format provides journalists with a means to manage the competing demands of their elite and mass publics

The Future of Personalisation at News Websites: Lessons from a Longitudinal Study

This paper tracks the recent history of personalization at national news websites in the United Kingdom and United States, allowing an analysis to be made of the reasons for and implications of the adoption of this form of adaptive interactivity. Using three content surveys conducted over three and a half years, the study records—at an unprecedented level of detail—the range of personalization features offered by contemporary news websites, and demonstrates how news organizations increasingly rely on software algorithms to predict readers’ content preferences. The results also detail how news organizations’ deployment of personalization on mobile devices, and in conjunction with social networking platforms, is still at an early stage. In addressing the under-researched but important—and increasingly prevalent—phenomenon of personalization, this paper contributes to debates on journalism’s future funding, transparency, and societal benefits