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3 research outputs found
A relationship maintenance model: A comparison between managed health care and traditional fee-for-service
Author
Barksdale Hiram Jr.
Johnson Julie T.
Suh Munshik
Publication venue
Publication date
Field of study
No full text
Research Papers in Economics
A Study on the Influence of the Type of Communication Type to the Customer's rapport Generation: Customer's Involvement and Knowledge Moderator
Author
Alba
Antil
+40Β more
Beattie
Ben-Sira
Bettman
Cha Bae Keun
Collins
Deng
Duhan
Forsythe
Gremler
Ji Seong Goo
Johnson
Kang Myong Ju
Kapferer
Kim Dong Ki
Kim Min Joo
Lim Ja-Yoon
Lim Sun Young
Olsen
Rosenthal
Seo Pan Soo
Spiro Rosann
Suh Munshik
Thomas Candice
Weitz
Williams
You So Ye
Zaichkowsky
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Publication venue
'Korea Research Academy of Distribution and Management'
Publication date
Field of study
No full text
Crossref
The Impact of Customer Education on Customer Loyalty Through Service Quality
Author
Aubert B.
Aubert B.
+32Β more
Baiastan Israilov
Bailey J. E.
Bateson J.E.
Bloom B.S.
Bloom P.N.
Boritz J.E.
Boulding W.
Bovee M.W.
Chin W.W.
Dabholkar P.A.
Dankens A.S.
Delone W.H.
Goodhue D.L.
Gremler D.D.
Gronroos C.
Gummesson E.
Henry Greene
Honebein P.C.
Johnson M.D.
Kaeter M.
Lovelock C.H.
McNeal J.U.
Meer C.G.
Moorman C.
Munshik Suh
Noel J.L.
Nunnally J.C.
Sheth J.N.
Taeseok Rho
Tellis G.J.
Wang R.Y.
Zeithaml V.A.
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref