Kualitas Pelayanan Izin Gangguan Pada Badan Pelayanan Perizinan Terpadu Kota Palu

This research aims at finding out the service of interference license service at integrated licensing service agency palu. Types of data used are primary data and secondary data. Data collection is conducteed through observation, interviews, documentation, and triangulation technigues. Informants are chosen using purposive sampling technique. Analysis of the data is conducted using Miles dan Humberman model, namely data reduction, data presentation, and conclusion. Theory used is the theory of Zethaml Parasuraman and Berry consisting of five (5) dimensions: tangibles, reliability, responsiveness, assurance and empathy. Based on results of the research conducted, the quality of service of disturbance permit at the IntegratedLicensing Service Agency of Palu is not maximized. First: tangibles dimension namely inadequate facilities and infrastructures for example waiting room size is inadequate, chairs provided does not match the number of applicants, as well as with the number of public toilet is also inadequate. But if it is viewed in terms of apparatus appearance and neatness, it has been pretty good. Second: reliability dimension is that the ability of the apparatus using tools has been very good, but the service provided is not entirely referring to the standard operation procedures. Third; the dimension of responsiiveness is that the response of apparatus in receiving a complaint of applicants is alreadyvery good, but the speed in completing the issuance of disturbance permit is not maximized. Fourth; the assurancedimension, namely the guaratee givenby the apparatus to the applied regulation. Fifth: empathy dimension, the services provided are not discriminatory and the apparatus provide services politely and friendly. Thus, of the five dimensions of service quality above, there are things that need to be addressed, so that the quality of services provided can be maximized

Pengembangan Lembar Kerja Siswa (LKS) Berbasis Pendekatan Realistic Mathematic Education (RME) untuk Memfasilitasi Kemampuan Representasi Matematis Siswa SMP

This research aimed at developing, producing a valid and practical students\u27 workbook Realistic Mathematic Education Approach Based and facilitating student mathematic representing ability on Systems of Linear Equations in Two Variables material.The method of this research was a Research and Development (R&D) through the development of 4-D (Define, Design, Develop, and Disseminate) Model.This research was administered at State Junior High School 2 Pasir Penyu.The subjects of this research were 29 students of class VIII 1, and the object was student mathematic workbook Realistic Mathematic Education Approach Based.The questionnaire tests of validity, practicality, and mathematic representing test. were the instruments of collecting data.It could be concluded that validity test result on student workbook Realistic Mathematic Education Approach Based on Systems of Linear Equations in Two Variables material at State Junior High School 2 Pasir Penyu was on valid category (78.21%).It proved that the developed student workbook was avowed by validators because it accomplished all components, and it was a revised product.Practicality test result by students was avowed very practical (94.16%).Student mathematic workbook Realistic Mathematic Education Approach Based successfully facilitated student mathematic representing ability with the percentage of mastery level 82.5%.The result showed that Student mathematic workbook Realistic Mathematic Education Approach Based was valid, practical, and student mathematic representing ability

Redefining The Concept of Consumer Switch Intention: A Literature Review

The aim of this paper is to redefine building switching intentions by analyzing the concept of consumer switching intentions. The study of consumer switching intentions was carried out by identifying the definition of consumer switching intentions. The problem raised in this paper consists of the perception of switching intention which consists of different definitions of switching intention from each research result (Gupta et al., 2004), (Anton et al., 2007), (Nikbin et al., 2013), (CN Lin & Wang, 2017), (Liang et al., 2018), (Aw & Chong, 2019), and (Bölen, 2020). This paper takes the method of comparing the concept of consumer switching intentions from many researchers who have had their research validated. The ramifications of this study's findings will serve as a point of reference for a number of investigations, resulting in the identification of each definition of consumer switching intents. This paper's unique contribution will redefine the concept of consumer switching intent

Pengaruh Fasilitas, Harga dan Kualitas Pelayanan terhadap Kepuasan Pasien (Studi pada Puskesmas Janti)

Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh antara fasilitas, harga dan kualitas terhadap kepuasan baik secara parsial maupun secara silmutan. Jenis penelitian ini temasuk penelitian jenis Explanatory research karena merupakan suatu bentuk penelitian yang menjelaskan tentang hubungan antara variable. Sampel dalam penelitian ini berjumlah 100 orang dengan teknik pengambilan sampel menggunakan accidental sampling. Pengumpulan data dengan kuesioner dan interview dan dianalisis menggunakan teknik linier berganda. Hasil penelitian menunjukkan bahwa variabel fasilitas berpengaruh positif terhadap kepuasan pasien (0,001 < 0,05), variabel harga berpengaruh terhadap kepuasan pasien (0,04 < 0,05), variabel kualitas berpengaruh terhadap kepuasan pasien (0.02 <0,05) dan variabel fasilitas, harga dan kualitas secara bersama-sama mampu mempengaruhi variabel kepuasan pasien (Fhitung = 3,928)

Pengaruh Problem Posing Dan PBL Terhadap Prestasi Belajar, Dan Motivasi Belajar Mahasiswa Pendidikan Matematika

This study aims is to describe the effect of problem posing and problem-based learning; and to knowing the better approach between problem posing approach and problem-based learning approach viewed from the learning achievement, and learning motivation of the students of mathematics Education Department of Dayanu Ikhsanuddin University of Baubau. This research was a quasi-experimental study with the pretest-posttest non-equivalent comparison-group design. The population included all students of Mathematics Education Department who took Calculus II. The instrument used including an achievement test, and motivation questionnaire. The test was analyzed by One sample t-test, T2 Hottelling's and independent sample t-test with gain data normalized each analysis was performed at the significance level of 0.05.The research found: (1) the problem posing approach and PBL approach positive effect the learning achievement; (2) PBL approach affect student's learning motivation while the problem posing does not; (3) the problem posing approach is equal good to PBL approach in achieving the learning objective; and (4) the problem-based learning approach is better than the problem posing approach viewed from student's learning motivation

A Preliminary Study on Histological Effect of Salted Fish (Ophiocephalus Striata) in Albino Rats

Tiga puluh ekor tikus putih umur 28 hari dibagi menjadi 3 kelompok. Setiap kelom­pok terdiri atas 10 ekor. Grup I diberi makan pakan non-protein, Grup II diberi pakan 10% susu skim dan Grup III diberi pakan 10% protein ikan asin. Makanan dan minuman diberikan secara ad. libitum. Setiap ekor sebelum percobaan dimulai dan 2 kali seminggu selama masa observasi ditimbang berat badannya. Pada hari ke 28, setiap tikus diukur protein efficiency rationya. Percobaan ini diamati selama 4 bulan penuh. Dalam masa observasi, ditemukan 3 ekor tikus Grup III mati dan 2 ekor tampak kurus serta bulunya kasar dan tidak berkilau. Pada otopsi dari tikus yang mati ditemukan mukosa bagian posterior orofaring berwarna keputihan dan permukaannya bergranuler. Pada pemeriksa­an mikroskopik jaringan ini menunjukkan reaksi radang kronis dan disertai dengan hiperplasi dan hiperkeratosis lapisan mukosa. Lapisan epitel beberapa asinus kelenjar ludah mengalami skuamus metaplasia dan ada pula yang disertai mutiara keratin. Ada beberapa lagi asinus yang mengalami delatasi dan lumennya dilapisi epitel gepeng. Alat-alat tubuh lain tidak mengalami Perubahan yang nyata

Penerapan Pendekatan Keterampilan Proses untuk Meningkatkan Pemahaman Konsep Pembelajaran Biologi Siswa di SMA Negeri 3 Padangsidimpuan

Masalah dalam penelitian ini adalah rendahnya pemahaman konsep siswa, aktivitas belajar siswa. Untuk mengatasi masalah tersebut, pada penelitian ini diterapkan model pembelajaran pendekatan keterampilan proses. Adapun yang menjadi tujuan penelitian ini adalah : 1) untuk meningkatkan kemampuan pemahaman konsep biologi siswa melalui pendekatan keterampilan proses pada materi ekosistem di kelas X SMA Negeri 3 Padangsidimpuan 2) untuk meningkatkan aktivitas siswa melalui pendekatan keterampilan proses pada materi ekosistem di kelas X SMA Negeri 3 Padangsidimpuan. Jenis penelitian ini adalah penelitian tindakan kelas. Dimana subjek penelitian ini adalah siswa kelas X MIA 1 SMA Negeri 3 Padangsidimpuan yang terdiri dari 32 orang siswa. Sedangkan teknik dan alat pengumpul data yaitu tes dan observai. Hasil penelitian dapat dilihat dari tes pemahaman konsep pada materi ekosistem yang ditandai dengan tingkat ketuntasan belajar siswa. Pada siklus I dengan nilai rata-rata 62 % dan di siklus II 78%. Dari rata-rata nilai siklus I dan II terdapat peningkatan rata-rata sebesar 16%. Kadar aktivitas siswa terhadap pelajaran biologi meningkat, hal ini diperoleh dari persentase siklus I 63,12% dan siklus II 78% pada siklus I dan II naik menjadi sebesar 14,88%. Berdasarkan Hasil penelitian ini, dapat disimpulkan bahwa ada peningkatan pemahaman konsep pembelajaran biologi siswa melalui model pendekatan keterampilan proses pada ekosistem di kelas X SMA Negeri 3 Padangsidimpuan

Tinjauan Vo2max Pada Atlet Tinju Putera Dan Puteri Club Denpal Boxing Camp Pekanbaru

All boxing athlete must have good durability because boxing is a sport game conducted amateur consisting of 3x3 minutes to son and 4x2 minutes to daughter with 1 minute rest, so as to be able to survive in a good game in need endurance physical specimen. The purpose of this study was to determine the ability of VO2max How Athletes Boxing Putera and Puteri club denpal pekanbaru boxing camp. VO2 Max is a measure kapisitas each individual in generating the energy required in endurance activities without experiencing excessive fatigue. This research is non-experimental quantitative study using a model of quantitative descriptive approach. Sampling technique that is the entire population of athletes boxing club denpal son and daughter of boxing camp pekanbaru, the sample in this study is the son and daughter of boxing athlete boxing club denpal pekanbaru camp amounted to 6 people. Therefore, to determine the durability of the player can be known based on the level of VO2 Max through tests Multistage Fitness Test (MFT). The research results are the average - average level of VO2max male athlete boxing club boxing camp denpal pekanbaru 34.87 ml / kg / min and the average - average level boxing athlete's VO2max daughter denpal club boxing camp pekanbaru 24.65 ml / kg / min. It can be concluded that the average level of the athlete's VO2max son and daughter of a boxing club boxing camp denpal pekanbaru included in the low category