Towards an e-Service Knowledge System for Improving the Quality and Adoption of e-Services

The purpose of this article is to highlight the limitations and drawbacks of existing knowledge about e-service quality and e-service user acceptance. To overcome these limitations we will propose some solutions. An extensive review of relevant literature has shown that a lot of research has already been conducted in this field. However, there is still a gap between the percentage of existing e-services and the percentage of those that are actually being used. We believe that existing knowledge could be better used by e-service researchers and especially by e-service providers, if they would have a knowledge system that would be capable of synthesizing the existing knowledge and presenting it in a more people-friendly format. The practical outcome of this article is a proposal for an e-service knowledge system, which could be used to improve the quality and user acceptance of e-services

CORPORATE SOCIAL RESPONSIBILITY AS AN INSTRUMENT OF INCREASING COUNTRY COMPETITIVENESS

The integration process of Ukraine into the European Union requires fundamental changes in economic, social, and environmental spheres. The provision for any significant changes should be based on a deep investigation. Corporate Social Responsibility is regarded nowadays as a critical factor for the change management process in economic, social, and environmental spheres. In the present paper, an investigation on Corporate Social Responsibility, as perceived in the European Union in general, and in Ukraine in particular, has been made. The article has been based on the comparison of the data between Ukraine and other European Union countries. Challenges for Corporate Social Responsibility development in Ukrainian corporations have been addressed, followed by a set of recommendations to ensure effective fundamental changes in the integration process through CSR activities

Towards True Process Descriptions Interoperability

The article describes a part of our research in the area of (business) process modeling, analysis and execution. It describes the current state of process languages and standards. It concentrates on the process model interoperability and portability problems, caused because of huge number of process modeling standards, which often do not even target the same conceptual level of process modeling. It provides an idea how to bring together those standards, using process concepts mapping into Petri nets and incorporating the usage of process patterns. Transformation to strictly formal process languages has a potential to prove itself as a fair solution with the following advantages: the number of mappings among different process languages is reduced and the process model can be analyzed using proven Petri Net or general graph algorithms. Development of the approach is still in its early phase. Mapping rules to/from process patterns are neither strictly defined nor trivial, therefore, they will be the main focus of our future research

An experimental investigation of BPMN-based corporate communications modeling

Purpose Despite corporate communications having an immense impact on corporate success, there is a lack of dedicated techniques for their management and visualization. A potential strategy is to apply business process management (BPM) approach with business process model and notation (BPMN) modeling techniques. Design/methodology/approach The goal of this study was to gain empirical insights into the cognitive effectiveness of BPMN-based corporate communications modeling. To this end, experimental research was performed in which subjects tested two modeling notations – standardized BPMN conversation diagrams and a BPMN extension with corporate communications-specific concepts. Findings Standard conversation diagrams were demonstrated to be more time-efficient for designing and interpreting diagrams. However, the subjects made significantly fewer mistakes when interpreting the diagrams modeled in the BPMN extension. Subjects also evolved positive perceptions toward the proposed extension. Practical implications BPMN-based corporate communications modeling may be applied to organizations to depict how formal communications are or should be performed consistently, effectively and transparently by following and integrating with BPM approaches and modeling techniques. Originality/value The paper provides empirical insights into the cognitive effectiveness of corporate communications modeling based on BPMN and positions the corresponding models into typical process architecture

Integrated model for assessing the success of software frameworks

Osrednji predmet disertacije so programska ogrodja, ki ob ustrezni uporabi spadajo med najbolj učinkovite tehnike ponovne uporabe programske opreme. Predhodne raziskave so ugotovile, da na uspešnost uporabe ogrodja bistveno vpiva obseg uporabe ogrodja oziroma število instanciranj ogrodja. Zato smo si za osnovni cilj disertacije zastavili preučitev dejavnikov, ki povečujejo obseg uporabe ogrodij in s tem njihovo uspešnost. Pri tem smo se osredotočili na uporabniški vidik dojemanj ogrodij, ki vplThe focal research object of the thesis is software framework, which represents one of the most successful software reuse techniques, if used under proper conditions. Researchers already demonstrated that the success of using frameworks increases with the amount of framework use respectively number of framework instantiations. So, the main objective of the thesis was to investigate factors, which impact the amount of framework use and consequently the success of framework use. We oriented the thesis t