Factors that influence frontline employee behavior towards guest satisfaction in hotel / Aida Khalida Mohamed Idris... [et al.]

This study seeks to analyse the factors that influence frontline employee behaviour towards guest satisfaction as frontline employee is the first person that any hotel guest would refer to should there be any queries. Thus, being a frontline employee will have an impact on guest approach and overall satisfaction. For this paper, in order to achieve the objective of the study, a review on data collected from secondary data such as journals, articles and websites were carried out. The finding of the study has proven that there is a relationship between the variables and has an impact on the service encounter. In conclusion, frontline employee behaviour is a vital factor to focus as they can give great effect on overall satisfaction or dissatisfaction for guest in their experience during their stay in the hotel

Socio-demographic factors of allergy awareness among pre-university Student in Selangor

Allergic disease is a worldwide public health issues and substantially growing over the past 20 years. Due to drastically changes of environmental and dietary culture within the population, Malaysia as one of the developing country is no exception to face the same problem. This study aimed to assess the awareness of allergy diseases and its prevalence using cross-sectional survey method. This study that has been conducted to 138 students from University Teknologi Mara Cawangan Dengkil, Selangor, Malaysia. A self-administered questionnaire was used as an instrument for data collection. Based on sociodemographic data, the mean of knowledge between science and non-science students showed the significant difference. Respondents from Science course score significantly higher for part B (4.54 ± 1.654) compare with other courses. The outcome of the study also showed that, among 138 respondents, n=80 (58%) of them perceived themselves to suffer allergy diseases and it symptoms. Common food to cause food allergy in this study were identified as seafood with n=43 (31.25%) followed with dust with n=40 (29%), peanuts with n=14 (10.1%). The study also indicated the intricate situation of cross reactivity as n=21(15.2%), n=6 (4.3%) and n=1(0.7) of respondents suffered with two, three and four multi allergy reaction respectively. The factor such as family history which subjected to predisposition of genetic factor was strongly associated with occurrence of allergic among respondents. It determined from Chi Square Test (X²) that showed that, there is high significant association (P<0.001) between parental allergies with respondents allergies. As overall, it can be conclude that the knowledge of allergy term, cause and prevention were relatively low among population under study as compared to the previous study

Self-reported on food allergy among university students in Dengkil, Selangor

Prevalence of allergy is a worldwide issue. The outbreak contributes to social and economic burden of the sufferer as well as the society. In Malaysia, the condition has continued to worsen due to the misconception of certain allergy symptom. It also leads to improper clinical diagnosis which affects the accuracy of treatment and upturns the cost further. This circumstances are corresponded to the level of public awareness and knowledge about the terms, symptoms and allergy prevention. This study highlighted the allergy prevalence among young adults based on self–reported approach. This cross-sectional study involved 138 students between the age of 18 to 19 years old from the Centre of Foundation Studies, UiTM Cawangan Selangor, Kampus Dengkil. Overall, the allergy prevalence reported in this study showed higher occurrence compared to previous study of self-reported and clinical data within the same population. The data indicated that n=80 (58%) of respondents indicating seafood such as shrimp as the most common implicated food allergen at n=43 (31.25%) followed by house dust mite at n=40 (29%) and peanuts at n=14 (10.1%). Pearson correlation between respondents’ knowledge of allergy terms, causes and symptoms with allergy prevention and treatment practice shows high significant correlation with (r = 0.387, P<0.001). Chi Square Test among students with allergies who were getting consultation from health personnel showed significant association (P<0.001) in which 41 (59.4%) of students with allergies do not consult any health personnel. As a conclusion, self-reported is only useful to give surface overview on allergy prevalence, but detailed clinical diagnosis is compulsory to ensure the effectiveness of allergy prevention and treatment in the future