Customer Perception and Expectation: A Comparative Analysis between Private & Public Cell Phone Service Providers

The telecommunication sector of India is now running in a dynamic challenge concerning both customer base and performance. Service quality, customer satisfaction, customer retention, customer loyalty and delight are now the major challenges in gripping this sector.  Human element acts an important role in perceived service quality as well as satisfaction. Public sector cell phone service providers need to redefine the customer service parameter in order to compete with the nationalized private sector players both in profitability and brand image. This study is just a small step in understanding the gap between customer expectation and perception about the cell phone services and its implications in competitive environment. Keywords: Expectation, Perception, Telecommunication, Service Quality, Indi

Vegetable Supply Chain: A Conceptual Study

The primary focus of this paper is to assess the challenges and problems of supply chain of vegetables. The paper is the beginning of the doctoral study and concentrating on the conceptual mapping of idea. For this paper the extensive literature review is the base and the concept derived from the secondary sources only. The effort is expected to give a insight of the problems and would attempt to suggest remedial measures for cost optimization and efficiency in the supply chain of vegetables from farm to consumer. The basic problem lies with supply chain. Farmers are not getting requisite realization of price commensurate to their efforts due to lack of storage facilities, poor market information and unorganized faulty supply chain. A better solution can be the Public Private Partnership for the supply chain development. Keywords: Supply Chain, Vegetables, Farmers, Minimum Support Price, Storage, Public Private Partnership

Retail Store Brand Commitment Study of Big Bazaar and Pantaloons

The study is all about the brand commitment by retail stores in the eyes of customers. The extensive literature review done finds the problem that in this competitive environment where the consumer choices fluctuate due to various reasons, it is getting very challenging for stores to maintain the customers commitment towards brand at the one end. At the other end to sustain in this war business houses need to hold their customer base, making the customers more loyal. The objectives defined to find the solution for this research problem are to know the level brand commitment of the brands taken in study, to get the comparison of brands commitment and to find the opportunity to expand the brands business. A structured questionnaire administered among 550 respondents. The data analyzed using SPSS with t- test and paired t- test. The outcome of paired t- test for the 6 pairs shows that there is no significant difference in opinion of respondents for the variables of brand commitment for both the brands big bazaar and pantaloons

Emerging Issues and Opportunities in Disaster Response Supply Chain Management

The world is facing an increasing frequency and intensity of disasters both natural and man-made that have devastating impact on life, livelihood and economy of the affected communities. In the context it is very important to plan for disaster response activities and preparedness to minimize the economic and human loss. In a post disaster situation various aid organizations and government agencies start supplying food, water, clothing, medicines and other emergency relief materials efficiently and quickly to maximize survival rate and continue normalcy. However, managing disaster response supply chain is not that straight forward. In most disasters, information is scarce (between the supplier and end users) and coordination rarely exists (Long Wood, 1995) which creates disruption in flow of supply chain. Hence disaster response supply chain operates in a level of high uncertainty and is very different from what most supply chain managers perceive. This article describes the main characteristics of disaster response supply chain, particular issues faced by the managers and the opportunities on which the future strategy could be capitalized. It also suggests a model that captures the interaction between different components of supply chain and controls the flow of the commodities from the source through the chain to reach the end users

Customer Satisfaction and Loyalty: A Comparative Study in Mobile Telecommunication Industry

This paper is a part of the doctoral research attempts to know the existence of significant difference between public and private telecom service providers concerning to customer satisfaction on customer loyalty and to know the degree of impact of customer satisfaction on customer loyalty as the two objectives and the data is collected through a structured questionnaire from 360 customers selected on stratified random basis from customers of both public sector and private sector mobile telecom service providers. The findings of the study is an useful information for both public sector and private sector mobile telecom service providers for the understanding of existing situation of the customer thought for their services. So this conclusion can get drawn here that the many of the other hidden components can be not revealed with this study effecting customer loyalty for the services of the service provider either the public or private. The further research might be able to find those components and would be revealing some other outcome. Key Words: Telecom service provider, mobile, customer satisfaction, customer loyalty, public, private

Evaluating Performance of Supply Chain Management System: A Conceptual Analysis in BSNL

The problems in the telecom service industry arequite visible now a days and the pace of new technology development within thisindustry is extremely high. The telecom industry is selected for review,analysis and research because it is of fast changing, multiple product variantand high volume business environment with a lot of focus on new technologydevelopment and speedy implementation of new ideas and innovations in to newproducts. Especially, BSNL has taken for focus area because it has a secondmajor market share in Indian market along with its sister concern publicsectors like MTNL (Mahanagar Telecom Nigam Limited) and TCIL (TelecomCorporation of India Limited). The scope of this research is to studyoptimizing availability of both new existing, and multiple verifiedtechnologies. The literature review highlighted in this paper discusses somemajor issues and challenges in supply chain management system. In this context,this paper aims at relating the theories and principles of supply chainmanagement system that could be used in practice in the telecom serviceindustry especially in BSNL. The paper presents comparisons between themanufacturing and the telecom service industry with special reference to BSNL,a public sector of Govt. of India. The comparison resulted that SCM is wellcontained in any service sector may be private or public sector

The Single-Phase ProtoDUNE Technical Design Report

ProtoDUNE-SP is the single-phase DUNE Far Detector prototype that is under construction and will be operated at the CERN Neutrino Platform (NP) starting in 2018. ProtoDUNE-SP, a crucial part of the DUNE effort towards the construction of the first DUNE 10-kt fiducial mass far detector module (17 kt total LAr mass), is a significant experiment in its own right. With a total liquid argon (LAr) mass of 0.77 kt, it represents the largest monolithic single-phase LArTPC detector to be built to date. It's technical design is given in this report