Understanding Process Performance Measurement Systems

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.business process management; process orientation; performance indicators; business performance measurement; Performance Measurement System; Process Performance Measurement System

An Investigation of Business Process Maturity: Report on Croatian Companies

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes. Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points. Methods/Approach: The cluster analysis method was used to analyse the survey results. Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity. Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view

Understanding Process Performance Measurement Systems

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused

Business Process Orientation: Case of Croatia

Because of the increasing business pressures, companies must be adaptable and flexible in order to withstand them. Inadequate business processes and low level of business process orientation, that in its core accentuates business processes as opposed to business functions and focuses on process performance and customer satisfaction, hider the ability to adapt to changing environment. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. The aim of this paper is to provide a basic understanding of business process orientation concept and business process maturity model. Besides that the paper presents the state of business process orientation in Croatia that has been captured with a study conducted in 2013. Based on the results some practical implications and guidelines for managers are given

Business Process Orientation: Case of Croatia

Because of the increasing business pressures, companies must be adaptable and flexible in order to withstand them. Inadequate business processes and low level of business process orientation, that in its core accentuates business processes as opposed to business functions and focuses on process performance and customer satisfaction, hider the ability to adapt to changing environment. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. The aim of this paper is to provide a basic understanding of business process orientation concept and business process maturity model. Besides that the paper presents the state of business process orientation in Croatia that has been captured with a study conducted in 2013. Based on the results some practical implications and guidelines for managers are given

THE COMPARISON OF PROCESS MATURITY MODELS

Sve većom primjenom procesne orijentacije u današnjim uvjetima poslovanja dolazi do jače povezanosti poslovnih procesa i njihovih karakteristika sa stanjem i uspješnošću organizacije. U tom kontekstu može se promatrati i važnost koncepta procesne zrelosti. Cilj svake organizacije jest dostizanje najviše razine zrelosti koja omogućuje organizaciji neprekidno unapređivanje procesa. Literatura obiluje modelima procesne zrelosti, ali se postavlja pitanje koji je model najprikladniji za implementaciju u praksi. U svrhu odgovora na to pitanje u radu je napravljena komparativna analiza nekoliko modela zrelosti.Business process orientation is connected with the success of an organization. In that context the importance if process maturity should be addressed. Every organization has the goal to reach the highest level of maturity that enables organization continuous improvement and process development. There is the plethora of business process maturity models in the body of literature. The research question that has to be answered is what model is the most appropriate one. For that purpose the comparative analysis of process maturity models is developed and presented in this paper

Understanding Process Performance Measurement Systems

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused

PROCESS INFORMATION TECHNOLOGY IN CROATIAN COMPANIES

Empirijsko istraživanje stanja procesne orijentacije velikih, srednjih i malih poduzeća u Republici Hrvatskoj provedeno je u studenom i prosincu 2013. godine. Glavni cilj istraživanja bio je utvrditi praksu korištenja procesne informacijske tehnologije u navedenim poduzećima. U radu se prvo analizom literature i prakse definira i klasificira procesna informacijska tehnologija. Zatim se primjenom različitih statističkih metoda utvrđuje informatizacija poslovanja hrvatskih poduzeća te ispituje važnost utjecaja informacijske tehnologije na razinu procesne orijentacije. Istraživanje je pokazalo kako je u praksi informatizacija poslovanja neadekvatna te kako procesna informacijska tehnologija ima pozitivan utjecaj na procesnu orijentaciju. Stoga, ako poduzeća u Republici Hrvatskoj žele napredovati te postati i ostati konkurenta, implementacija i korištenje takve tehnologije u poslovanju im mora postati imperativ.Empirical research of business process orienatation state was conducted in November and December of 2013. in big, middle and small Croatian companies. The main goal was to examine the process information technology practice in Croatian companies. First, using literature analysis, the definition and classification of process information technology in the paper is given. Next, by different statistical methods the level of business informatization of examined companies is determined and the influence of information technology on business process orientation is examined. The research has shown that business process informatization is still inadequate and that process information technology has positive impact on business process orientation. Conclusion is that if Croatian companies want to become and stay competitive, this kind of technology has to become an imperative for them