Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts

This paper discusses how to provide quality customer service in the face of budget cuts

Creating Online Tutorials

This presentation is for Graduate Library Assistant training at the University of North Texas (UNT) Libraries. In the presentation, the author discusses how to create successful online tutorials

Motivating Student Employees

Presentation for the Student Assistant Supervisors Workgroup on motivating student employees. The author discusses training and orientation, following up, communication, recognition and rewards, the work environment and helpful resources

Circulation Myth Busters!

This presentation discusses circulation in the libraries and what the policies, processes, services, and resources are for the UNT Libraries circulation department

JSTOR: Preservation, Storage, Access

This presentation discusses JSTOR, the scholarly journal archive. The author discusses the JSTOR mission of preservation, storage, and access

Creating Space for Transition: A space study for an overcrowded library

Presentation for the Texas Library Association (TLA) Annual Conference. In the presentation, the author discusses creating study space for an overcrowded library

Library Education via Distance Learning: Implications for the Profession

Presentation for the Texas Library Association (TLA) annual conference. The author discusses library education via distance learning and the implications for the profession

Keeping it Fair: Using Rubrics in Hiring and Evaluations

Presentation for a webinar offered by the American Library Association (ALA) Library Leadership and Management Association (LLAMA). This presentation discusses using rubrics in hiring and evaluations to keep things fair

The E-Quality Service Model: Collaboration between the Reference and Circulation departments as a means to improve the library experience for distance education patrons in an academic library

This presentation discusses collaboration between the reference and circulation departments as a means to improve the library experience for distance education patrons in an academic library. The two authors give perspectives from the University of North Texas (UNT) Libraries

Sustaining your Organization’s Future: Mentoring and Succession Planning in Libraries

Webinar for the National Network of Libraries of Medicine. This presentation discusses results of a recent survey of librarians on the prevalence of succession and mentoring plans in academic, public, school, and special libraries, and includes conclusions, best practices, and takeaways for increased mentoring and succession plannin